Mailchimp Email SMS Marketing

Had some issues syncing updated customer info, but Cyrus from customer support helped me out, and everything is syncing up as intended right now. Customer service was pleasant and helpful.

overall I think mailchimp is a good email platform. There are things that are missing that I assume they are working on such as phone number collecting in pop-up forms, and even ensuring real phone numbers and emails are submitted in a form before showing the discount code. Not a fan of the forms as of right now, but I do like how easy it is to build emails and set everything up. I am going to keep it for the free trial and see how it goes. I did work a lot with David who was SUPER helpful with getting things set up and answering my questions on the form stuff. Vey much appreciated his help!

JEAN in customer service helped me with integrations to Shopify :)

It's a good app we use it regularly. I needed help connecting it to my new shopify website and got excelent assistance from Dean

David from the customer support team helped me a lot with troubleshooting. Thank you David!

It has been a bit fiddly to get it going properly, but it is working really well

Great support from Jay and Rafael when I had issues with my Shopify integration. They guided me through to resolve the issue.

Seph did a good job.

I'm sure that Aaron was doing exactly as he'd been trained, but I need more hand-holding than was offered. He was particularly nice and in the end, my needs were met. The help links are so circlular that it feels impossible to actually do the task one might go to find help for. Being directed to those links after exploring them extensively is frustrating, but Aaron was a darling and patient with me.

Great, quick and knowledgable customer service. Have used MC for years without too many issues. Thanks!

Pretty good. Functions well but a little pricey. Support is pretty good.

The in-app chat was very helpful. RAFAEL's service was excellent. Thank you.

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!! This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

For the most part working with Troy on the chat was the easiest experience I've had with a chat app.

I have only just started using the app. I needed some help with initial setup and Troy was really helpful.

All good, but I think she needs to know and ask a little bit more before giving any recommendation.