Mailchimp Email SMS Marketing
Mailchimp for Shopify - Email and Marketing Automation
Rating
4.7
feedback
855
chart
#2,172
All reviews
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May 13, 2025
The in-app chat was very helpful. RAFAEL's service was excellent. Thank you.
April 30, 2025
I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!! This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.
April 28, 2025
For the most part working with Troy on the chat was the easiest experience I've had with a chat app.
April 8, 2025
I have only just started using the app. I needed some help with initial setup and Troy was really helpful.
April 3, 2025
All good, but I think she needs to know and ask a little bit more before giving any recommendation.
March 18, 2025
Clarisse was Helpful, and has forwarded my issue onto a department to help me.
Feb. 18, 2025
Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.
Feb. 18, 2025
Feb. 5, 2025
DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.
Jan. 28, 2025
I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.
Jan. 17, 2025
Lori has been really helpful solving my problems with the Shopify integration
Jan. 15, 2025
Valuto bene l'assistenza di questa App, ho avuto modo di parlare con l'operatore Rafael, ed è stato molto gentile ed è stato molto esaustivo in tutte le mie richieste! Veramente consigliato
Jan. 6, 2025
Dec. 17, 2024
So far so good
Thank you for the review! Let us know if there's feedback we can pass along.
Nov. 22, 2024
Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.
Thank you for your feedback! We're glad to hear about your experience with our Customer Success team.
Nov. 21, 2024
I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started
Hey there! Our team followed up via email to help address questions with SMS. If you didn't receive it, check your spam folders to see if it landed there. If you're still not seeing it, email [email protected] and our team will help further.