Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
565
chart
#2,397
All reviews
Rating Breakdown
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May 14, 2019
Transition from mailchimp app on my shopify store to bridging it with shopsync once shopify stopped supporting mailchimp was seamless
May 14, 2019
So far so good! Imported all contacts and Mailchimp still functions just like it did before. Saved me time & effort!
May 14, 2019
Wow that was easy. Imported all contacts and Mailchimp still functions just like it did before. Only thing, I'm not sure if I remove the Mailchimp app or leave it. Great app! Saved me time & effort!
Hi there, thanks for your review. You'll want to remove the legacy 'Mailchimp for Shopify' app after ShopSync is installed to avoid conflicts under the hood with automations and e-commerce data. Disconnecting is very easy and it's best done through the Shopify app store. After your automations are migrated, just follow these steps: 1. From your Shopify admin, go to Apps 2. Locate the 'Mailchimp for Shopify' app, and click the garbage can. 3. Click delete and you're done!
May 14, 2019
Thank GOD, we would have gone crazy if this app was not there ! Mailchimp is soul of our business & we can't expect to live without it. 5 Star to the integration process & yes its working very smooth. highly recommended.
May 14, 2019
So far so good. Their support has been great despite the fact I'm sure they got flooded with inquiries around the May 12 deadline. Answered three of my questions rapidly and thoroughly. Post sync, I also ended up with more subscribers than I originally had, so hopefully there's no major issue there. Regardless, I'm super thankful this app exists because the other solutions were going to burn some serious time, and this app at least provides a bridge in case you want to test the other email solutions while still having a fully functional mailchimp. Thanks ShopSync!
May 13, 2019
I was able to install the app and complete the sync without any problems. My biggest concern is that my email list DOUBLED in size and now I'm left wondering where all of the extra subscribers came from. Are they real subscribers or people that previously unsubscribed? Or did I get random emails connected to my list? My business reputation is on the line and I will be sending an explanatory email to all of my customers regarding the new integration with ShopSync.
Hi, thank you for your feedback. There could be various reasons why subscriber counts have gone up after the initial sync. In most situations, we've seen that the legacy 'Mailchimp for Shopify' integration was previously installed, and contacts were not added to the list. This could've been with failures on submission to Mailchimp with merge tags being required, rejected by the API or just missed entirely. When ShopSync was activated, these customers have finally been added the list. We've seen many examples that the old app just wasn't working correctly. If you're at all concerned that subscribers on a list that shouldn't be or you think it's been too long of period since these customers were contacted, we recommend sending out a light email - maybe something to the effect of "We're updating our customer newsletter software, click here to opt-out if you don't want to receive further messages from us". Another option is to bulk unsubscribe these users based on their last purchase. Also, it's worth mentioning how our initial sync works. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected. For example, if someone has unsubscribed from list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with your store. However, if you've deleted contacts deleted from a list there are some important things to know. If you delete a customer from an audience, it removes their history from Mailchimp. Unsubscribing keeps a trace of the customer, and we use it as a baseline for our logic. If there's no record of the customer in Mailchimp, we will then add them a subscriber if they've Accepted Marketing in Shopify. The deleting customer scenario versus unsubscribing has been challenging for everyone. It's a source for many of the "Help! my contact list counts have increased!" support requests we've received. Unfortunately, there's no perfect solution, if we don't see a customer in Mailchimp (because they've been deleted), then we have no choice but to honor the Shopify marketing status that is available. Otherwise, we're going to get complaints the other way. After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa. Let us know if you have any follow up questions or visit our support desk to learn more information about ShopSync: https://support.shopsync.io.
May 13, 2019
Finally got Shopsync setup, had to keep going back to video tutorial and written instructions as it wasn't as clear on one of the steps if you're not experienced IT. Help desk was only available to paid subscription users and not us potential paying subscribers. Fingers-crossed that it works.
Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have. If you have a moment, please send your replies to [email protected].
May 13, 2019
Easy to install and works exactly as intended. Thanks to the ShopSync team for providing this app...
May 13, 2019
ShopSync is working well to integrate my store with mailchimp. It has allowed us to continue using both platforms. Their help desk have been willing and quick to respond to enquiries.
Using app
11 months
Total reviews
1
Average rating
5.0
May 13, 2019
So far so good... still cross-checking it every day. We changed over a few days early (and only after reading the instructions numerous times!) The sync went smoothly and updated into a different existing audience list that we specified. After 7 hours of sync, it was complete and I ran a couple of dummy name tests to verify that it was updating correctly. I wanted a merge field of 'Postal Code' but apparently this will only work for a 5 digit zip code, not a 4 digit postcode.
May 12, 2019
So far, so good. I had problems with error messages and a server issue, probably from everyone changing at the same time, and received a personal and friendly email within 30 secs explaining just that. My numbers remain the same. The app is free and everything else I looked at switching to was A LOT more expensive. Thank you ShopSync.
Jan. 10, 2021
Despite following every detail of the instructions provided by Mailchimp to pause and migrate our automated Welcome email series and Abandoned Cart series (which wasn't exactly rocket science), they are not working. Contacted ShopSync about it, they told me to talk to Mailchimp. Round and round we go... Update: After some expected back & forth with Mailchimp I had to re-create my automations and deleted the old ones that weren't working. So far things seem to be okay, but it really shoudn't have been so hard. I feel if you're going to roll out a "solution" like this that allows people to still use Mailchimp after their messy breakup with Shopify, it should be ready to roll without the end user needing to figure out how to work out the bugs. I also just noticed that on the exact date we synced to this app, our number of contacts somehow DOUBLED and put us into a much higher price bracket with Mailchimp. Still waiting to hear back from them about that one. Another update: We even had trouble deleting this app! After deciding to scrap this whole mess and just use Shopify Email instead, MailChimp told us that all we needed to do to disconnect MailChimp from the signup form on our site was to delete the ShopSync app. Not true! After a week of ShopSync saying "Talk to MailChimp" and MailChimp saying "Talk to ShopSync", we had to hire a developer to come clean up the mess left behind by this app and MailChimp in order to get our signup forms working again. Total pain in the ass.
May 12, 2019
So far so bad. Installed it, got halfway through configuring (which itself was no fun, given the contradictory instructions out there)... and got a 502 Bad Gateway error. Uninstalled and tried again, but can't now even get as far as installing it. Long pause... 502 Bad Gateway. No way of knowing whether this is a bug in ShopSync, or a problem at Shopify, or the former triggering the latter, but meantime no way of replacing the old MailChimp for Shopify app. Frustrated.
Hi there! Thanks for contacting us and our apologies for any hassle with loading the app. We experienced technical difficulties with ShopSync loading up correctly in Shopify due to heavy volumes with installations (this is the last day to switch per Mailchimp and Shopify). Our engineers reacted quickly, and the issues seem to be resolved. During this time, data was being processed as normal in the background. The problem was isolated to the app settings loading up in the browser. We apologize for any inconvenience, let us know if you have any other questions.
May 12, 2019
Unreliable app, unfortunately. Contacts are added to my Shopify Newsletter Subscribers but aren't always synced with the Mailchimp list. I am constantly finding missing contacts... very annoying especially for automated e-mail. Have to force resend most of the time.
Hi there, we're sorry you're having that problem but we want to try to resolve. Are the contacts not feeding over with using a newsletter form or at checkout? If it's not pushing over using the embedded (newsletter) form on your site, please visit this support article for more information: https://support.shopsync.io/common-issues/newsletter-form-subscribers-not-sending-to-mailchimp If it's not pushing over at checkout, it's possible the Mailchimp API rejected the address for various reasons, and we'd like to validate a few things on our end. Would you mind confirming your store URL and a customer email or two with their order ID's that opted in? You can reach out to us at [email protected]. We look forward to helping you resolve the issue.
May 11, 2019
This app works as advertised. Just started using it but no problems so far with setup. I hope I will have no problems in the future as well. At least there is a substitute for MailChimp.
May 11, 2019
Awesome 5 stars , simple easy to switch to keep mailchimp connected / running from Shopify just follow the direction. If you have a lot 20K+ of products, customers, orders it will take days to sync up. Also in mailchimp the abandon cart email sequence will have to saved as templates and moved to start a NEW ab cart sequence hooked to sync shopsync. The old sync in shopify for mailchimp doesn't work, transfer over. A+ app. 150% easy to use operate.
May 11, 2019
Installing was very easy however I did have issues.I installed today but now my customers cannot subscribe currently and automations not resuming automatically since I archived them.
May 11, 2019
Thank you so much for this app! Read countless reviews on other programs, but glad so I found this one!
May 11, 2019
Great App and World Class customer support! Thanks for all your help. Thanks Guys for finding us a solution. H&H