Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,164
chart
#2,411
All reviews
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May 29, 2021
I used this app to enable me to measure results of traffic moving between our newsletter and our Hamper Warehouse Shopify page. I can see clearly the interaction between the 2. The install process was quick and easy.
May 25, 2021
app is giving cache issue by mistake audience was coming which did not below to my store in mailchimp
May 24, 2021
DO NOT USE THIS APP. If I could give 0 stars I would! We installed this app for 2 of our site migrations and it has malfunctioned on both. Despite the developers saying that they fixed the issue last year, the app is still unsubscribing anyone who repurchases and was already subscribed, therefore hasn't opted in again at checkout (why would they if they're already signed up). We have lost many of our most valuable subscribers due to this app, beware.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help. **UPDATE** Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.
April 25, 2021
The synchronisation was very good. You can also directly create a pop up. Now it's waiting what I can do in the futur with this app. But a good beginning is a quick win
April 20, 2021
Works well for us, we have had NO problems with it since Mailchimp stopped syncing directly with Shopify.
March 25, 2021
Easy & quick to set up. I used it to integrate MailChimp with my website and it works excellently ~ highly recommend!
March 13, 2021
I used this app to assign some existing products to Amazon along with listing some new ones. Intuitive to use and when I encountered an issue with the theme. The support team were absolutely on in without delay as for a couple of other occasions where I had queries which were mainly due to my lack of techie knowledge - thank you team for being so helpful. About to upgrade to the next level
March 8, 2021
Useless! Unsubscribes returning customers if they do not re-tick the checkbox in checkout. Only good thing is that I caught it so I can delete this app! Terrible to create an app that removes your best customers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
March 4, 2021
Acabo de sincronizarla con mi tienda online así que no se como me va a funcionar, lo que echo mucho de menos es que no esté en español, tengo que estar todo el tiempo utilizando el traductor y es muy incómodo.
March 3, 2021
It just works! Perfect app for my needs. Easy to install and use. There were a few times when I had to refresh manually but all it took was clicking on a button and everything was back to normal. Thanks for the app.
Feb. 24, 2021
Super easy to use and connects our webstore with Mailchimp seamlessly. That's it. That's all I use it for.
Feb. 21, 2021
I used this app to syn all my order customer data from shopify to mailchimp and it was really quick and easy!
Feb. 19, 2021
I used this app and was surprised how simple and user friendly it is. The experience was amazing and I strongly recommend others to use it.
Feb. 4, 2021
Really easy to integrate with my shopify store www.preciousasapearl.com Looking forward to using it effectively!
Feb. 2, 2021
Great!!! Easy to connect and to use. I look forward to reaching out to my customers and providing the service they deserve.
Jan. 19, 2021
Couldn't figure out why I got unsubscribed from my own email list until I found the reviews. This app unsubscribed people who placed orders, meaning our most valuable subscribers.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
Jan. 15, 2021
I've had this app installed for a while and for the most part it seems to work fine, but after reading some reviews today about customers being unsubscribed if they don't check the "accept marketing" box at checkout, I looked and sure enough I think this has happened with my account too which is terrible! Some customers have been with me for years and then all of the sudden they're off my mailing list because they didn't check a box? I'm uninstalling this app today.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
Jan. 15, 2021
I used this app to connect my Shopify store to Mailchimp, and I've had 0 issues. It's easy to connect, and it allows me to work smarter with Mailchimp. The customer service is outstanding as well.
Jan. 15, 2021
Pretty efficient except for one tiny detail that ends up being problematic : the `create date` field from Shopify is not synchronized with MailChimp when a new customer is created via Shopify API. Any chance this could be fixed?
Hi there, thanks for your review. We do pass the "date added" to Mailchimp as shown here in this example: https://a.cl.ly/nOuD0ww1. If you create a segment in Mailchimp, you can also filter those users by "date added". Create date per se, would be the same thing, correct? Let us know if we're missing anything and we'll be glad to see what we can do.