Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
563
chart
#2,383
All reviews
Rating Breakdown
Review RSS Feed
Aug. 26, 2020
REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features Sync customers Purchase activity segmentation E-commerce tracking and reports Product content block Product Recommendation content block Promo Code content block Order notifications Abandoned cart email Abandoned cart postcards Product retargeting email Pop-up signup forms Google remarketing ads Sync merge tags but when i am in mailchimp creating a campaign, there are no product blocks! when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc) i don't think i should have to upgrade to ask why a free feature isn't available. please help:(
Hi there, we saw your review and wanted to try to reach out and help. Please write in to [email protected] and we'll be glad to see what may be going on. Usually, in situations like this it may be related to a simple configuration error on the Mailchimp side we can help you verify.
Aug. 9, 2020
Doesn't seem to work. I keep getting this error message after instal and so I can't get it to work at all. And I can't seem to find any info on how to fix it. Temporary Installation Cookie Must Be Set Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here. After clicking the button, you will be able to install ShopSync by refreshing the page, or from the App store.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
July 27, 2020
I dont know why but select list option is not not showing any list because of which iam unable to sync anything to mailchimp and complete the process. I need help asap to understand what the problem can be so that i can sync and start using mailchimp. Hope shopsync will look into my issue.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
July 3, 2020
Does not work with Product Reco block of mailchimp. Only shows 1 product at a time. so if you choose to show 3/4 products, it's all the same one! Also, even with show New Arrivals option it shows dated product information! My item was on sale but it showed original price only. what a waste.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue, replicated campaign, or just a temporary problem with Mailchimp. We'd suggest clearing your cookies/cache and trying a fresh campaign if it was replicated in Mailchimp. We've tested the issue you brought up, and we have not seen any problems with product recommendations rendering properly. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
July 1, 2020
Their customer service is not worth paying for. They were not able to help me with anything MailChimp related.
Hi there, here at ShopSync we can answer all of your questions regarding our application. We are not affiliated with Mailchimp and are unable to provide support for their app or how to use Mailchimp. We're sorry to pass you off, but you can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there. We'd greatly appreciate an updated review reflecting the experience with ShopSync's capabilities and what it is designed to do.
June 23, 2020
I left it for a week and it never actually synced my customers (of which there were only 10). I got an email from ShopSync asking me to review, so I responded and explained the issue, but I didn't get a response. So yeah, totally broken with no support. Definitely don't bother.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
June 12, 2020
I tried to install it, I read the reviews, did everything I could to make this app work. But in the end, it just keeps telling me to click on the button and refresh or install it again from the app. Still doesn't work. Spent so much time on this. this is a very inconvenient app.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
May 14, 2020
Have wasted HOURS of my life trying to set this up now. Very frustrating! No matter what i do this will not work. Try deleting cookies and cache, different browsers, different devices, incognito tabs, made a new mailchimp account, uninstalled and reinstalled shopsync many times now and nothing I do will allow me to sync my mailchimp.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
April 29, 2020
Redirects me to page to set temporary cookie, which doesn't work. Other times says page can't be found. Tried deleting reinstalling and through Mailchimp account. Nothing worked.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
Feb. 27, 2020
I really liked the app esp as I was able to access all my photos from my website for my newletter. However, I had so many fake emails coming in, all through ShopSync that I ended up having to upgrade my Mailchimp account to keep up with more email subscribers. Until I realized that these were all fake emails. I had to start all over again with my audiences, what a mess!
Hi there, thanks for reaching out. With the scenario, you’re describing it seems to be outside the functionality of ShopSync, and it would be best suited for the support team at Mailchimp to review. I'm sorry to pass you off, but we don't really have control over how spam accounts land in your list, we just send data from a Shopify checkout to Mailchimp for processing. Mailchimp would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there. Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.
Jan. 22, 2020
I can't rate the App yet because despite following every instruction (i was previously linking straight from Shopify-Mailchimp), and despit ShopSync saying everything is linked, and despite Mailchimp saying 'everything is working okay', I still cant get the mailchimp subscribe pop up box campaign to appear on my site. I don't mind teething issues installing Apps, but the service response time is really poor, as is the quality of the replies. I would have expected to be able to chat in real time, but only email with 2-3 day lag is possible. I was expecting - given you have to pay for their service option, that someone would have volunteered to jump in to my Shopify stiore, to review code, and fix for me. As is, service has been really really poor. I'm giving them another 48 hours to resolve otherwise I'll find another solution. I'll provide an update here if/when I get one.
Update 1/24/20: We have replied back to your last message noting the steps we have taken to troubleshoot. Turns out, it appears that there is a conflict with the script that loads your pop-up forms versus other scripts loading on the site. Troubleshooting script conflicts is not something that we do here at Shopsync, but it should be relatively easy to resolve with the assistance of a web developer. Once that is resolved, pop-ups will work as expected. --- Hello, we've replied to your questions the same day with instructions on how to troubleshoot your pop-up forms. Perhaps our replies are landing in your spam filter? Also, we see you are located in Australia, so there may be some lag in communications. We do not offer 24-hour support at this time but rest assured we have replied to each of your questions. Please double-check your inbox/spam folder when you get a moment; getting your pop-ups to show is a common problem that can usually be addressed by unpublishing your existing pop-ups in Mailchimp and then republishing. Also, be sure to follow their migration guide to ensure everything else works correctly: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations. Let us know if you are unable to resolve your issue, we'll be happy to assist.
Dec. 7, 2019
I had to uninstall this app because the code was affecting my theme, After months of some customers not being able to view my site correctly on mobile and contacting everyone under the sun for help, I finally uninstalled each app one by one on my website, getting my customers to test the site each time. all problems cleared up once shopSync was uninstalled and my site has been fine ever since. It's a shame since I really liked ShopSync and can't afford something like klavio
Hi Pea Shoots, we saw your review and wanted to reach out. We checked into our helpdesk and only saw one ticket back in August we replied to the same day regarding another question. Were you contacting Mailchimp for help? Or ShopSync? We want to make sure something didn't get caught up in our SPAM filter. Regardless, we looked at your store, and it appears that the legacy Mailchimp app and ShopSync are still installed. The old Mailchimp integration has been deprecated (not supported) for quite some time, and there's a good chance things won't work as expected if you have both ShopSync and the legacy Mailchimp app running. As for ShopSync affecting your theme, that would not be a function of the app. We'd recommend first to uninstall the legacy Mailchimp app and ShopSync. Next, verify in the Mailchimp "Connected Sites" area that your store is removed. Lastly, install ShopSync again. We're confident that things will work as expected after those steps are completed. Let us know if you still encounter any problems. You may reach us anytime at [email protected].
Dec. 6, 2019
We have had this synced since October, we are about to launch and found it is not integrated with MailChimp. Mailchimp says it is, but ShopSync says it isn't even though it was previously. When clicking connect to sync the store again it takes me to login with MailChimp, after that the window disappears, the app flashes and goes back to the original screen and doesn't do anything. Scrolling to the bottom of the page to contact support and the page has a sad face with "this server is being block by an extention on it" Now we aren't synced with MailChimp even though we have been prepared for over a month...
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
Nov. 24, 2019
I started using ShopSync to integrate Mail Chimp with Shopify in order to streamline my email marketing and the app did do what it was supposed to thus far. It integrated all my contacts and products with Mail Chimp and I was able to create email campaigns right away.... However, there is one glaring issue that I found, the ShopSync app does not differentiate between published (part of a Shopify Collection/ on a sales channel) products and products that are not published (not in a collection or part of a sales channel) on Shopify. This is a huge issue because if you run a store and you want to keep older products hidden from customers in the back-end of your store so that they can be re-released at a later date, for example seasonal items, ShopSync will see every product as available and as such add every product to Mail Chimp emails as part of automatically generated featured products sections regardless of whether that product is actually still available or visible on your store. This problem in turn leads your customers to products that are not available yet or available anymore and they get an oops... page and a button to continue shopping if the customer clicks the link. I would give a higher review rating if this worked properly and ShopSync was not able to see hidden products. Please fix this. Thank you.
Hi there, thank you for taking the time to describe the problem you're experiencing. Currently, you're right; ShopSync is engineered to send all product data over to Mailchimp no matter if it's a published product or not in Shopify. We have good intentions for doing so; let me explain why: - If we didn't send all product data over on the sync, your order information would not be complete. - If you were to try to create campaigns based on past (product) order history, for example, you would not be able to target relevant customers who qualified for those product purchases. - Reporting information would be off in Mailchimp for product sales. Those reasons alone are why many customers use ShopSync. But, we also understand your use-case and how that could negatively impact your marketing efforts with the situation you've described - especially if you were to rely on Mailchimp to dynamically populate recommended products for your campaigns. With that said, the recommended products are not a function of what ShopSync has control over in Mailchimp. Mailchimp uses its proprietary algorithms to display recommended products for automations/campaigns. As mentioned, if we didn't pass all the product data to them, it would cause many downstream issues for other users. We wish we had more control over the recommendations in Mailchimp, but we do not. In the interim, you may want to manually add recommended products to campaigns or reach out to Mailchimp's excellent product support team to see if they could somehow filter those (unavailable) products from their recommendations engine in the future.
Nov. 22, 2019
I can't even get on the page within Shopify to upgrade to get help because it isn't recognizing me and I am the only administrator. Where am I to get help? Also - re the removing the opt-in at checkout and making a comment on the page to ask customers to re-check the opt-in - - shopify doesn't let you edit the content in the cart at all from what I understand.
Hi there, we looked into your account and it appears you have connected your store to Mailchimp and things are syncing as expected. We see the recent activity of data submissions over to your audience even in the last hour. Is it possible your review is related to an issue you had that was resolved or something else entirely? If you still need help, please reach out to our support team at [email protected] and we'll be glad to help.
Nov. 13, 2019
I can not install, I'm stuck. It says turn cookies off and then does nothing fter that. PLEASE FIX THIS ASAP.
Hi there, if you are running into browser issues loading ShopSync please follow this FAQ: https://support.shopsync.io/using-shopsync/syncing-information#troubleshooting-the-initial-sync. If you are unable to resolve the issue, please reach out to [email protected].
Nov. 1, 2019
As of November 1, 2019 you have to force to sync with Mailchimp. So if you have a small members, you can use it to sync when the customers are not active.
Hi there, we saw your review and wanted to respond. You do not need to execute a "force" sync for the app to work properly; ShopSync works quietly in the background as you gather new signups and get orders on your site. I looked into our support area and do not see any tickets with your store URL attached to it. Feel free to reach out to us if you have questions or visit our FAQ's, we'll be glad to help.
Oct. 31, 2019
This app has one major flaw - it unsubscribes your most engaged followers when they purchase from your store, unless they re-tick your receive emails button. They are aware of this and don't see it as a big issue, however it requires a lot of admin to manually undo it.
Thanks for getting in touch about the association between pop-up form subscribers and customers who are being unsubscribed at checkout later - there are a few things in play here. Let me take the opportunity to explain the issue in its entirety. As things are designed currently, the pop-up form is triggered by Mailchimp, and the opt-in feature at checkout of your Shopify store function independently from one another. The pop-up form is triggered by Mailchimp and associates it with a particular Audience. Meanwhile, your Shopify store connects customers at checkout with the same MailChimp Audience. Unfortunately, in some situations, it can create a subscriber status that is out of alignment. For example, if someone opts-in to a pop-up form initially, but later they do not opt-in at checkout, it would indeed unsubscribe them from Mailchimp. We understand how this situation may not be ideal in all cases, but, we're following the directives of the customer at checkout. Since we are not seeing them subscribed in Shopify at the time of the transaction, we really have no other choice but to pass that user as unsubscribed to Mailchimp. I'm sorry we don't have a perfect answer for this particular scenario, but please understand it's not the app entirely at fault here. Perhaps, a workaround for these edge-cases would be to put some text on the checkout page to encourage users to opt-in for certain communications? Don’t hesitate to get in touch if you have additional or follow-up questions.
Oct. 22, 2019
It doesn't work at all. I have to manually resync the data every time a new customer signs up, the email campaigns don't work, it's a disaster. Moving to Omnisend. This crappy app cost us tens of thousands of dollars.
Oct. 3, 2019
Shop Sync is UNSUBSCRIBING customers! Some of my best customers are PISSED that they did not receive our most recent promotional email... the reason? They were already subscribed to our list but when they purchased and neglected to check the box to subscribe (and why would they, they are already on my list and already happy to be there) and Shopsync is automatically relegating them to "transactional only" emails. Thanks a lot, Shopsync, now I have to explain to some of my best customers why they missed out on the email announcing our latest limited edition designs that sold out before they saw the social media posts. Uninstalling your app and making profuse apologies to my customers!