Mailchimp Email SMS Marketing

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue, replicated campaign, or just a temporary problem with Mailchimp. We'd suggest clearing your cookies/cache and trying a fresh campaign if it was replicated in Mailchimp. We've tested the issue you brought up, and we have not seen any problems with product recommendations rendering properly. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].

Update 1/24/20: We have replied back to your last message noting the steps we have taken to troubleshoot. Turns out, it appears that there is a conflict with the script that loads your pop-up forms versus other scripts loading on the site. Troubleshooting script conflicts is not something that we do here at Shopsync, but it should be relatively easy to resolve with the assistance of a web developer. Once that is resolved, pop-ups will work as expected. --- Hello, we've replied to your questions the same day with instructions on how to troubleshoot your pop-up forms. Perhaps our replies are landing in your spam filter? Also, we see you are located in Australia, so there may be some lag in communications. We do not offer 24-hour support at this time but rest assured we have replied to each of your questions. Please double-check your inbox/spam folder when you get a moment; getting your pop-ups to show is a common problem that can usually be addressed by unpublishing your existing pop-ups in Mailchimp and then republishing. Also, be sure to follow their migration guide to ensure everything else works correctly: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations. Let us know if you are unable to resolve your issue, we'll be happy to assist.

Hi Pea Shoots, we saw your review and wanted to reach out. We checked into our helpdesk and only saw one ticket back in August we replied to the same day regarding another question. Were you contacting Mailchimp for help? Or ShopSync? We want to make sure something didn't get caught up in our SPAM filter. Regardless, we looked at your store, and it appears that the legacy Mailchimp app and ShopSync are still installed. The old Mailchimp integration has been deprecated (not supported) for quite some time, and there's a good chance things won't work as expected if you have both ShopSync and the legacy Mailchimp app running. As for ShopSync affecting your theme, that would not be a function of the app. We'd recommend first to uninstall the legacy Mailchimp app and ShopSync. Next, verify in the Mailchimp "Connected Sites" area that your store is removed. Lastly, install ShopSync again. We're confident that things will work as expected after those steps are completed. Let us know if you still encounter any problems. You may reach us anytime at [email protected].

Thanks for getting in touch about the association between pop-up form subscribers and customers who are being unsubscribed at checkout later - there are a few things in play here. Let me take the opportunity to explain the issue in its entirety. As things are designed currently, the pop-up form is triggered by Mailchimp, and the opt-in feature at checkout of your Shopify store function independently from one another. The pop-up form is triggered by Mailchimp and associates it with a particular Audience. Meanwhile, your Shopify store connects customers at checkout with the same MailChimp Audience. Unfortunately, in some situations, it can create a subscriber status that is out of alignment. For example, if someone opts-in to a pop-up form initially, but later they do not opt-in at checkout, it would indeed unsubscribe them from Mailchimp. We understand how this situation may not be ideal in all cases, but, we're following the directives of the customer at checkout. Since we are not seeing them subscribed in Shopify at the time of the transaction, we really have no other choice but to pass that user as unsubscribed to Mailchimp. I'm sorry we don't have a perfect answer for this particular scenario, but please understand it's not the app entirely at fault here. Perhaps, a workaround for these edge-cases would be to put some text on the checkout page to encourage users to opt-in for certain communications? Don’t hesitate to get in touch if you have additional or follow-up questions.

Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes. Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data. If you have any more questions, don't hesitate to reach back out to our support team.

Hi there, thank you for the feedback. Our app does not automatically attach to existing Mailchimp automations; we don't advertise that feature. Technically there isn't an option available for us to do so via Mailchimp platform or API. We would love to do an automatic migration if it were somehow feasible. With that said, before installing ShopSync, we recommend that folks run the migration tool that Mailchimp has put out in their Knowledge Base. It's your best option to get things re-attached and running again: https://mailchimp.com/help/switch-shopify-shopsync/ If for any reason you did complete the migration, and the automations still aren't firing, you'll definitely want to reach out to Mailchimp to see if there's something under the hood that they can update. We're sorry for any hassle, but again we don't have any control over re-attaching Mailchimp automations.

Hi there, we saw your review and wanted to confirm you had seen the support response that we sent back. We had only received your question a short time ago and responded as fast as we could. We are under hefty volumes with installs (and questions) so please allow some time for us to respond to inquiries. As noted in the support ticket back to you, this error is a permissions issue, and it will be necessary to reach out to the owner of the Shopify account so they can grant you access to view and use the ShopSync application. Let us know if you have any follow up questions. Feel free to reach back out to us at [email protected].

Hi there, thank you for the feedback. We saw your review and it sounds like you may have some confusion around with what our app does vs. Mailchimp's core features. ShopSync is a tool that sends customer information from your Shopify store to Mailchimp (and vice versa). The app transfers and syncs customer, order and product information between the two platforms. You will still use Mailchimp for all your campaigns, automations, pop-ups and ads. To be clear, we don't send any kind of campaigns or automations through ShopSync; we're just the mechanism that gets information to Mailchimp from your store. Let us know if you have any follow up questions. Feel free to reach back out to us at [email protected].

Hi there, thank you for the feedback. We saw your review, and it sounds like there may be some confusion about what our app does. ShopSync is only designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we only send data to your audience. Also, you mention a cost of $14.99 for our app. That's not accurate. Our app is free, and we have no paid plans at this time. We may have an (optional) plan in the future for paid support options, but there is nothing in place at this time. If you would like to learn more about ShopSync, please visit our website or reach out to our support team anytime. You can visit us at shopsync.io and [email protected] respectively.

Hi there, Eidon thank you for your candid feedback. We've confirmed the welcome email behavior is a bug on the Mailchimp side, and their support team is investigating. It's got something to do with timestamps misbehaving internally. To be clear, this is not something that ShopSync is doing but we felt the urgency to make it transparent so our users don't have any surprises. For now, if you have welcome automations running, we recommend that you archive them before activating our app. You can easily reactivate or recreate them after the sync is done and restart. ‌ All that to say, we hope that things will be resolved soon, but we don't have any visibility into their workloads. Other automations are ok to leave as described in the migration guide Mailchimp has published. ‌ Let us know if you have any follow up questions. Feel free to reach back out to us at [email protected].

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].

Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations. Also, if you go to your apps listing page in Shopify, do you see it there? If so, you should be able to click and start the sync process. If not, maybe give it a try in another browser or machine; it could be a cookie or caching issue. If you want to give it a retry later hopefully things will be resolved. Let us know if you have any follow up questions. Please contact us anytime at [email protected].

Hi there, if you installed the ShopSync app prior to 4/4/19, our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. If they showed unsubscribed in Shopify, we ignored the email. In other words, we looked at Shopify as the "truth" and nothing else. Although our intentions for this were done for all the right reasons, it, unfortunately, didn't work for everyone as you saw with your subscriber counts going up. With how we used to perform the initial sync, it would have been possible to re-subscribe users if they had opted out from a Mailchimp list previously. Or, it's also possible the old integration missed real subscribers with how it was designed. Now, we've changed up how we handle the data from Shopify to Mailchimp on the initial sync. Here's more information on how it works: Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected. For example, if someone opted out of a list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with the store. After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa. If you're concerned that the store subscribers won't match up with Mailchimp, we recommend comparing customers from your store with Mailchimp unsubscribe data. You could then manually unsubscribe customers in Shopify. Another option would be to send out a light email after the sync - maybe something to the effect of "We're updating our customer preferences, click here to opt-out". We're very sorry for any inconvenience.