Pillow Profits Fulfillment

Dec. 16, 2019

HELL ITS NOT WORKING!!!!!!!!!!!!!!!!!!!!!!! I can't go in my account from days, its just an illusion

Dec. 6, 2019

AMAZING, where do I start. The app had issues and would not upload images correctly, i emailed them on multiple occasions and was told I need to rename ALL my images JPEG not JPG, but there system does not even handle JPEG as an extension. They do not even know there own APP. Then an item was not updated to 'shipped', I emailed to no reply, opened a paypal; case then got a threatening email from them. Instead of blaming customers maybe go look at YOUR own performance and fix YOUR issues first. But to actually threaten a customer over your own errors is a JOKE. PillowProfits has the worst customer service there is, they reply but what the reply with is just WRONG, id rather not get any reply than a reply telling me to do stuff thats just not right. It wastes my time, your time and costs us all money. And to end it all HOW DARE YOU THREATEN SOMEONE OVER YOUR OWN MISTAKES. Minus 5 stars. (And your threatening mails have been forwarded to shopify for review as an official app).

Nov. 17, 2019

I love the pillow profit app. I’m just getting into drop shipping and they are taking years off my learning curve. The teaching videos alone are worth the monthly cost. Look forward to a great working relationship. God Bless and thanks for what you do.

Oct. 30, 2019

Prompt service from support reps. I didn't get a direct response until I posted the review however the support rep showed me that they had responded immediately and Shopify had failed to forward it to me for some reason. I have more orders coming through their app and look forward to a great experience.

Aug. 15, 2019

Such a pity! You would be forgiven for thinking that subscribing to Pillow Profits $30 per month club fee for over a year and a half, regardless of how many sales you have or have not made, that you might at least be communicated with like a valued longterm paying subscriber to their app and business. Unfortunately not. When we receive replies to our communications they are abrupt, indifferent and robotic. These guys are stone cold when it comes to their support style and they seem to find it unthinkable to assist you with good spirit and be reasonable and helpful. We really loved these guys and their products right from the beginning. We have enjoyed watching these guys go from strength to strength over the last 2 years. They really do have an awesome app and products. But their support style and attitude towards us just leaves a bitter taste every time. Unsubscribing and deleting now. Such a pity.

Aug. 6, 2019

Very unprofessional service. They charge a high monthly fee, and do not refund prorated amounts depending on when you request cancelations. Not to mention that their platform is hard to use, it requires exact image sizes to be placed in each product, and in general it makes it hard to prototype and try different variations.

July 25, 2019

Short: DO NOT USE WITHIN EU! Kurzfassung: Nicht nutzbar in der EU! We are using PP for more than 2 years. During this time we have faced several improvements but also some major downsides. The quality of their products is most often average. From time to time, the factory has quality issues and you are recieving a higher than average amount of complaints. Shipping times are average with express, but not very comfortable. The major downside is, that PP is not providing proper customs & duties documents and they are switching express carriers without notice. They also don't take care of mail agreements they made before. If you are selling to the EU, you or your customer will face massive issues with customs & duties. They are not willing to change this and threatening to ban your account when insisting on improvements. Wir haben PP mehr als 2 Jahre genutzt. In dieser Zeit haben wir verschiedene Verbesserungen, aber auch Nachteile erfahren. Die Qualität der Produkte ist durchschnittlich, es gibt Spitzenzeiten mit extremen Qualitätsschwankungen. Dazu kommt es, dass die Lieferzeiten stark schwankend sind. Im Bereich Zoll & Versand ist PP leider nicht auf dem Stand der Zeit und hat keine Prozesse für den Versand in die EU. Dieser Anbieter ist klar auf den US Markt ausgerichtet. Das führt dazu, dass entweder der Shopbetreiber und / oder der Kunde massive Probleme mit dem Zoll haben. Es gibt schlichtweg keine akzeptablen und guten Zolldokumente und damit ist der Ärger vorprogrammiert. Zudem mussten wir erfahren, dass man sich nicht auf Vereinbarungen via e-Mail verlassen kann. Besteht man darauf, wird gedroht den Account zu sperren.

July 23, 2019

They charged our money, but didn't produce without any notification. Work like a bullshit. By the way, it's from China. Can't believe in them. :\

July 17, 2019

I installed this app and it was a flawless install. The products look good but prices are a bit high and charging a monthly fee is not good. I find the support to be quite bad. I've been trying to reach them for a few days and get no reply through their chat or email. Still waiting.

July 15, 2019

PillowProfits is a good company with fast reliable support, easy interface and it shows that they have put a lot of effort to create a fast import service of products with needed information on each item, BUT! - The production time is ok, not more than that. - They say that they will try to add regular items together with express items as express if you buy them mixed, don't rely on this... - If you are within EU, be ready to pay import tax on each item or bulk. Not sure about US. - 4 weeks for delivery is not optimal, but ok. What is not OK is having a delivery come from China with a tracking number with chinese information. You have no idea where the package is if you don't translate. - Products are of good quality, but it's not of "real" quality of that makes sense. The boots e.g. feels cheap but looks good, so I do not feel that it's worth the standard retail price. - Make sure you have a lot of policys protecting you, an annoying customer will be even more annoying with the slow (if any) process for fix. - Learn standard SEO, you will need to optimize each item seperatly if you're serious. I will give it 3 stars because it is a good company, but it's far from the best and I believe that they can achieve much more if they wanted to.

April 7, 2019

doesn't have any type of real customization and no cancel button option before charge. So please be aware. (update) if you want to cancel you need to uninstall app. This app isn't for everyone and if you're looking for more in-depth find another app. Also you'll be harassed to change your review if you give them low stars.

June 6, 2019

20 days passed and many of my products have not been shipped. While you it will take 5-7 days to produce. I have contacted you many times and have never been answered. There are a lot of my orders that have paid but they don't ship goods to my customers. And they deliberately deleted the app from my store to avoid this.

March 27, 2019

Used this app for around 2-3 years and all was perfect, but last 4-5 months it's a pain in the ass. Support replies in 2-3 days. With a response that they will send the email to the production then other 2-3 days for the response from them. Orders not shipped even in 2 weeks after ordering. Clients very unhappy and leaving bad reviews or refunds.

March 23, 2019

This is run by a dishonest team with poor customer support. My orders were placed more than 2 weeks ago and they've been stuck in production since (the promised production time was 5-7 days). The support team did not reply to my emails. New users, beware - do not risk your store's reputation with this shady company. Update: On my second order the same thing happened again. The Pillow Profits Team did not reply to my email either. Hoping that writing here would catch their attention. Please fulfil my orders - it's been more than 7 days. Thanks.

Feb. 25, 2019

This is a CHINESE supplier that takes WEEKS to fulfil orders and WILL NOT respond if you have any questions or problems. If customer service doesn't matter to you and if actually receiving the products you pay for isn't a big deal, you'll be happy with handing your money over to these people and never seeing it again nor having anyone care. STAY AWAY!

Feb. 6, 2019

customer service is bad, don't answer properly to my questions, sent me bad picture of product they sell, I can not see properly the product, only doing self promotion when I tell them their product description is wrong, say they sell poly cotton cushion covers as it seems label says polyesther, they don't want to recognize this issue... no happy at all with the service...

Dec. 21, 2018

First, note that they pay people who just installed to write 5 star reviews. So believe in those reviews at your own risk. Second, their customer service is HORRIBLE, snarky and unprofessional. Search on FB for other honest reviews.

Dec. 20, 2018

For us this app did not really work as well as we had hoped. We paid them 30$ for many months while we were trying to crack the eCom game. This charge is not very supportive for beginner stores (it was a 7 day free trial when we began). We got stuck in the loop of "this month will be different". But our sales never came (due to other issues not app related). While their product selection is great, you can get most of these products from other free apps, many of them printed in the USA. It is also important to note that most of these 5 star reviews were given a 32$ credit for a free pair or shoes or similar to rate them 5 stars. We initially rated 4 stars before and were told by a PP teammate "you were supposed to rate us 5 stars for the credit". Plus Adrian Morrisson, now a "Shopify approved teacher", is buddy buddy with Adam, the owner of Pillow Profits, and he pushes PillowProfits whenever he can. Given the amount of free apps out there, the 30$ a month charge + the deceiving tactics mentioned above makes this a 2 star app experience for us.

Dec. 13, 2018

I’ve had PP for 3 months, placed about 200 orders with them and will be deleting my store at the end of this month. Why? 1. Cost - $30 a month for the app and not such great pricing on the products. $49.99 for a hooded blanket… sell it for $69 and your ROI is only 38% before expenses. If you’re willing to buy in bulk, you can find the same blankets for less than $20. PP pricing is probably due to the fact that they’re not the manufacturer; they’re the middleman, outsourcing your work to someone else, which leads to issue #2. 2. Inconsistent products. I ordered samples at different times and received blankets with different Sherpa linings. The first was much thicker than the second and there’s no way of knowing what my customers actually received. 3. Ships from China. While hooded blankets only take 10-12 days on average for delivery, it’s not a great experience for the customer. PP creates a tracking number before the product is finished, so customers wait several days (or *weeks* in some cases), wondering what’s going on. Also, it has China all over it. China, China, China with no branding from your company. (thumbs down). 4. Customer Service. Depends on who you get with this one. Shemie is good and will do her best to help. Dan is a walking disaster, with minimum 24 hours between responses and no help at all. Ever. 5. Bogus Affiliate Program. Never received a single payout from their advertised program. They owe me about $50 and simply quit responding to my inquiries. So why the two stars? Aside from the fact that I'm hoping my review stands out, their app works and they have some neat products that most PODs don’t seem to carry here in the states. Is it worth doing business with them? That’s up to you. I gave ‘em a fair shake and I’m out. I value customer service and don’t feel like they represent my company well. They overcharge and under perform. They're not worth the money or the aggravation. The end of the US China Postal Pact may put an end to them anyway.

Dec. 10, 2018

Im very disappointed with pillow profit, I though they are print on demand from USA and that the reason they charge the products more expensive than other providers from china but WHAT WAS my surprise .... the products coming from china, they charge as a intermediary, the order take more than 3 weeks to go to the costumer, also in the tracking number they shipped do not use your company name as is supposed to do if a customer buy something from your e-commerce store they expect the product from your company no from other person on CHINA. Conclusion your customer paid 3000 more a product because you use this app PLUS do not get the product on time, ALSO you paid them and the monthly fees to be just and "INTERMEDIARY" when you just can go to the Alliexpress and find the provider to buy directly from them.