Printful: Print on Demand

Merci pour votre avis, nous l'apprécions vraiment! Nous sommes désolés d'apprendre que vous avez rencontré ce problème, mais notre équipe d'assistance vous a répondu à deux reprises par e-mail, à la fois le 22 juin et samedi dernier. Si vous ne voyez pas nos réponses dans votre boîte de réception, assurez-vous de vérifier vos dossiers Promotions ou Spam pour vous assurer qu'ils n'y figurent pas. N'oubliez pas de nous contacter à [email protected], si vous ne parvenez pas à trouver nos réponses! - Vita

Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward. Although we understand your frustration with this whole situation, it is your responsibility to provide us with a correct shipping address before the order is shipped out. As per our Return Policy (https://www.printful.com/policies/returns), if you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. If the package is returned to us, you will be able to reship it to an updated address via your Printful Dashboard > Orders > Returned. From what we see, the order you reached out to us about has been delivered to a Parcel Locker, so we hope that you were able to retrieve this package! If you have any additional feedback or questions, feel free to reach out at [email protected]! :) - Vita

Hi, Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward! Due to the situation with Covid-19 and an unexpectedly high order volume, we are experiencing fulfillment delays at the moment. We are hoping to return back to our regular 2-7 business day fulfillment time frame as soon as possible. We'd like to ensure the quality of the products, as well as our services, are up to Printful's standards. I noticed our team is already in contact with you about the product quality concern. If there's anything we can help with or if you have any concerns, feel free to contact us at [email protected] anytime! -Lauma

Hi there! Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward! I absolutely see how frustrating these fulfillment and shipping delays can be for you as a business owner. During these difficult times, when we still see the effects of Covid-19 restrictions, the order fulfillment will really take longer than our regular 2-7 business day time frame. At this time, we are working based on average estimates, not hard deadlines and we wouldn't be able to guarantee any specific deadlines. Our fulfillment estimated time frame can change weekly or even daily based on the current situation in our facilities so it is possible for the fulfillment to take even longer than originally expected. Covid-19 has been a challenge for many businesses out there. We have continuously provided many resources with the latest information on our Covid-19 page as well as providing tools such as this blog post ( https://www.printful.com/blog/covid-19-and-online-stores/ ) on how to inform the customers about these changes and manage expectations about order delivery. We strongly recommend to check the information and updates on your store platform to make sure you’re compliant with seller guidelines. About the order fulfillment queues. Although we try to fulfill orders in first in- first out basis, the way orders are fulfilled would depend on the products as well as their quantity, the fulfillment center, variant specifics, printing areas and many other factors. This means that the orders can be fulfilled at different speeds. We will always try our best to route the orders to the closest facility based on the customer's location, during Covid-19 your orders could be routed to other facilities, where we think the order can be fulfilled more efficiently. This information can also be found on our Covid-19 page (link here https://www.printful.com/covid-19). I’ve sent you a quick follow up about your experience with using our services, I hope we can find the best solution that works for you going forward! If you have any additional feedback or anything else, please send us a message to [email protected] -Lauma

Hi there! Thank you for your feedback! I'm sorry to hear your experience using this app hasn't been the most positive! About the shipping profiles- our shipping profiles are pushed along with our Printful products. If you wish to use your own custom shipping profiles you will need to create them on Shopify first and assign your products from Printful's shipping to your custom profile. I see that you were able to uninstall the app. I have reached out to you directly to gather more information about the issues you experienced when using this app. If you have any additional feedback for us, feel free to email us at [email protected]!

Thank you for sharing your honest feedback! We hope your time at Printful can be improved going forward! We understand that encountering production delays is not pleasant and all of our teams are working diligently to fulfill all orders as quickly as possible. The delays are a result of the restrictions and limitations imposed for the public due to Covid-19 and we didn't expect to see such an increase of orders at this time of the year. We see that you have been in touch with our support team and your orders are being fulfilled and should ship out very soon! We understand that these are tough times for many businesses and people and we are doing our best to continuing providing our services to all of our users. I hope we can return to our regular fulfillment times soon. If there’s anything we can help with, be sure to contact us at [email protected] anytime!

Thank you for your review, we truly appreciate hearing your feedback! We are, however, sorry to see that you have met with these concerns, it should certainly not be the expected quality for our shipments. From what we understand, this order was lost in transit, even though it was shipped out from our fulfillment facility, as this is also something that can happen on the way to the carrier. Our phone support has been off, while we helped clear the large email backlog, but we see that you have successfully reached us via a call and we hope these concerns are now put to rest. If you have any additional feedback, as well as any questions or concerns, be sure to reach out at [email protected]! - Vita

Hi, thank you for your review! We're sorry that the orders are encountering delays at the moment! Due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production is experiencing fulfillment delays for some product categories. Since we decided to temporarily disable sample orders and some products in the product push, we are seeing improvements in fulfillment times, but delays are expected for the time being. We recommend to regularly check our Covid-19 updates page where you can see our current estimated production times: https://www.printful.com/covid-19. We understand that production delays are not pleasant and we sincerely apologize for the longer fulfillment times. Our teams are working diligently to fulfill all orders as quickly as possible and we hope to see our production times improve swiftly in the near future! If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana

Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! I'm sorry to hear that your order encountered some delay! We are currently experiencing longer fulfillment times for some product categories, therefore, some delays is expected for the time being while we catch up with the order volume. We recommend referring to our Covid-19 updates page for information on the current estimated fulfillment times: https://www.printful.com/covid-19. We are already seeing some improvement in fulfillment for the DTG and All-Over Print products in the USA and we hope to see the situation normalize soon. Regarding receiving only one item - I will follow up with you via email to gain more details on what happened here and I'll help resolve the situation! We are receiving an influx of customer inquiries, so our response times are slower at the moment, but we would get back to you as soon as possible. We do appreciate your time and business with us and I hope we can make your experience with Printful more positive! - Zana

Hi, thank you for your review! We are very sorry to hear that your experience with our services during this time has not been pleasant! We definitely understand that encountering delays is an unpleasant event and we are taking steps to help our team manage the existing order volume and to normalize the situation as soon as possible. We are sorry that some product categories are experiencing longer fulfillment times. Covid-19 has affected our production, as well as other companies, unexpectedly and we are also experiencing an order volume that is comparable to Black Friday/Cyber Monday weekend. However, we usually prepare months in advance for Black Friday/Cyber Monday and Christmas season to make sure that we will be able to fulfill the order volume timely and with little delay, and we have been able to successfully operate through each peak season thus far. This time, the incoming order volume has been unexpectedly high and, unfortunately, we didn’t have time to prepare for this volume of orders. In addition, due to the Covid-19 pandemic, “stay-at-home” state orders were issued to promote public health, and we also prioritized our employee health and safety, which meant that our facilities were working at limited capacity. Because of the limited operations and this unexpectedly high order volume at this time of year, we have been experiencing fulfillment delays. However, we also still want to provide our services to our users and to those businesses who depend on us, so we are continuing our production, although at a slower pace for some products. We have taken steps to minimize the incoming order volume by temporarily disabling sample orders and temporarily disabling some products, which are experiencing the longest fulfillment times, in product push (existing items aren’t affected). We are also hiring more production and customer service staff as well as scaling up our equipment to help us with the current order volume and we expect this to really improve our production times. We have already been able to catch up with most product categories we fulfill and we are seeing some improvement in production times for DTG and All-Over Print products fulfilled in the USA. (Information on the approximate order volume during this time can also be seen on our Covid-19 updates page https://www.printful.com/covid-19.) Product fulfillment depends on various factors such as the availability and stock of the item, the printing technique as well as the general order queue at the facility. It is likely that the product has to be restocked since we don’t keep all of our products in large quantities at our warehouse, but our suppliers generally can restock the items within a few days, not affecting the estimated fulfillment timeframe. This is why some products may be fulfilled sooner than others, even if they are from the same product category. We will check in with you about the specific items you were having concerns about regarding the fulfillment order. Our customer service team can’t speed up the process of fulfillment and we would refer you to our current estimated fulfillment timeframes as these timeframes provide accurate information of how long it may take the specific product to be fulfilled currently. We understand that these production delays are not pleasant and we are doing our best to fulfill the orders as timely as we can and we are sorry for any inconvenience this is causing. Your feedback on the current situation is highly appreciated and we are listening to our user input. We hope to see the situation improve very soon, so we can continue providing fast services to all of our users! I will also follow up with you via email on this! - Zana

Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive, but we hope we can improve it moving forward! We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. While we are hiring more production staff and scaling up our equipment to help us catch up with the order volume, delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current situation with production: https://www.printful.com/covid-19. With an influx in customer messages, we are also experiencing slower response times and chat function is available at a limited capacity. All of our teams are working hard to fulfill orders as quickly as possible and to get back to your messages swiftly. I see that our team has now responded to your inquiry, but I do apologize for the delay in response. We understand that experiencing fulfillment and response delays is not pleasant and we hope we can return to our regular fulfillment and response times very soon. If there's anything we can help with or if you have any concerns, feel free to contact us at [email protected]! - Zana

Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive! We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. We are hiring more production staff to help us catch up with the order volume, but delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on any production updates: https://www.printful.com/covid-19. We also recommend communicating these delays with your customers to better manage their expectations during these unusual times. We understand that experiencing delays is not an ideal situation, but we are working hard to fulfill all orders as timely as we can and to continue providing our services to the businesses and people who depend on us. Hopefully, we return to our regular production times very soon! If there's anything we can help with or if you have any concerns, feel free to contact us at [email protected]! - Zana

Hi, thank you for your review! I'm sorry to hear your experience with our services during this time has not been pleasant! The Covid-19 pandemic has affected various industries and people across the world and it has also affected our fulfillment times. Additionally, we are seeing a higher order volume than usually at this time and paired with the health and safety measures we are implementing at our facilities to keep our employees safe, some product categories are experiencing longer production times. Our fulfillment times are calculated in business days and our customer service will also provide information on the status of the order in business days. We recommend referring to our Covid-19 updates page for specific information on the current estimated production times and additional information: https://www.printful.com/covid-19. All of our teams are working hard to fulfill each order as fast as possible and we hope we can return to our regular fulfillment times soon. If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana

Hey there, Thank you for your review, we truly appreciate hearing from you! As for your concerns relating to orders not getting fulfilled in the same order they were placed in - this can be expected both now and even before the Covid-19 crisis hit, due to a variety of factors. Those factors include things like the chosen product category, the assigned fulfillment location, the overall order queue in that location, the available stock, etc. You can see how product fulfillment works by checking this article in our Help Center: https://www.printful.com/faq/shipping-packaging-fulfillment/192-how-long-does-fulfillment-take- And you can see our current fulfillment estimates per location and product category here: https://www.printful.com/covid-19 We also checked in with your order from May 15 and it is still within the estimated fulfillment timeframe. We understand that this is a difficult situation for all online businesses, which is why we are doing our best to stay transparent and offer the most up-to-date information to you on the current situation. We also recommend checking in with our suggestions on how to manage your business during this crisis here: https://www.youtube.com/watch?v=2vYp4iBq4UE If you have any additional feedback for us, feel free to email us at [email protected]! - Vita

Hi, thank you for your review! We're sorry that your experience with our services during this time has not been positive, but we hope we can improve it moving forward! Covid-19 has affected various industries in different ways and we are still feeling the effects of it even at this time. Additionally, we have experienced an unexpectedly high order volume at this time of year which, paired with the Covid-19 health and safety recommendations, has affected our production times. We understand that timely fulfillment and delivery is important to our users, so we have taken steps, such as temporarily disabling sample orders and some product categories in product push, to help us catch up with the order volume. We are also continuing hiring production staff to help us fulfill the orders faster, but fulfillment delays are expected for the time being. We recommend referring to our Covid-19 updates page for all the latest information on our estimated production times as well as other updates: https://www.printful.com/covid-19. We also suggest communicating this information with your customers to help manage their expectations better. We are sorry that these delays are occurring, but we hope to see the situation improve and return to normal soon. If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana

Hi, thank you for your review! Due to production delays we are encountering because of Covid-19 and an increased order volume, we have temporarily disabled some product categories in our product push. This means that new items can't be created from these categories, but existing products will still be fulfilled when ordered. We understand that this might not be an ideal solution for all our users, but we expect this to help us catch up with the order volume and return to our regular fulfillment times sooner. We apologize for the inconvenience created, but we'll make sure to re-enable these products back as soon as we can. We recommend following our Covid-19 related updates on this page https://www.printful.com/covid-19. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana

Hi, thank you for your review! We're very sorry to hear about your experience with us during this time! We understand that experiencing longer fulfillment and delivery times is not pleasant, and we hope the situation normalizes soon. We are still feeling the effects of Covid-19 as we are still taking precautions at our fulfillment centers to make sure the health of our employees is not compromised. We have also been experiencing a higher order volume at this time and, paired with the Covid-19 restrictions and health recommendations, our fulfillment times have become longer. We are hiring more production staff and scaling up our equipment to help us manage the order volume much quicker. We do apologize for the delays we are seeing at the moment and we hope to return to our normal fulfillment times very soon. If there's anything we can help with or if you have any concerns, be sure to let us know at [email protected]! - Zana

Hi there, thank you for your review! I'm very sorry to hear that your experience with us during this time has not been the most positive! We have been providing Covid-19 related updates on our site since March, you can follow any changes or updates to production times right here https://www.printful.com/covid-19 (you can also find a link to this page when viewing the order through your dashboard). We definitely understand that these delays are not pleasant and we are working diligently to fulfill all orders as quickly as possible. I am also sorry to hear you have encountered some quality issues in the past! We would definitely take responsibility if the quality issue was an error on our end and it is useful for us when you report any quality concerns, as it helps us see trends, recognize the problem, and fix it. I will follow up with you via email on your order! - Zana

Hi, thank you for your review! I'm very sorry to hear about your experience with us! We definitely want you to have a positive time using our services and I hope we can improve your experience moving forward! Waiting for a package to be delivered for that long is definitely unusual and it sounds like it may have gotten lost in transit at some point, but was eventually located. I will follow-up with you via email to find out more details on this order and your experience with us! - Zana

Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume. We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers. We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future. If there’s anything we can help with, be sure to contact us at [email protected]! - Zana