Printful: Print on Demand

Update: Vielen Dank für Ihre Bewertung! Dies sind außergewöhnliche Zeiten für uns alle, und wir arbeiten hart daran, dass alle Aufträge so schnell wie möglich ausgeführt werden. Da die Pandemie mehrere Branchen auf der ganzen Welt betrifft, sind auch Lieferverzögerungen zu erwarten. Die aktuelle Situation mit einer Pandemie hat branchenweit zu einigen Lagermangel geführt. Wir kommunizieren kontinuierlich mit unseren Lagerlieferanten und arbeiten an Verbesserungen. Manchmal werden wir informiert, dass das Produkt nach der Bestellung nicht mehr vorrätig ist, daher kann dies jederzeit passieren. Wir empfehlen, wenn möglich alternative Produkte für Ihre Artikel festzulegen. Weitere Informationen zu unserem alternativen Tool finden Sie hier: https://help.printful.com/hc/en-us/articles/360014067139-How-does-the-alternative-products-tool-work- Bitte lassen Sie uns wissen, wenn Sie weitere Fragen oder etwas anderes haben, unter [email protected]! Hallo, vielen Dank für Ihre Bewertung! Ihre positiven Erfahrungen mit unserer App und unseren Dienstleistungen haben uns eine angenehme Freude bereitet.Wir freuen uns schon darauf, dass wir Sie beim Erfüllen von Ihren unzähligen kommenden Aufträgen noch mehr unterstützen und durch unseren Rundum-Kundendienst ausgezeichnet betreuen. - Zana

Hi, thank you for your review! We're sorry to hear that your experience with us hasn't been the most positive! As we are still encountering longer fulfillment timeframes due to the situation with Covid-19, some of our product categories have been disabled in the product push, which means they can't be added to a store. This will help us manage the current order volume better and return to our regular fulfillment time sooner. The products are temporarily disabled in product push and we hope to enable them as soon as possible, so our users can continue adding new products to their stores. We also recommend following our Covid-19 related updates on production times and changes right here https://www.printful.com/covid-19. Hopefully, the situation normalizes soon and we can continue providing fast services to all of our users! If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana

Hi, thank you for your review! We are very sorry to hear that the orders are experiencing delivery delays! We understand that not having the package arrive as timely as expected can create a negative experience. Postal services and carriers across the world are still encountering delivery delays. We are seeing the longest delays for orders shipped from EU to North America, due to the limited availability of cargo flights. Packages shipped from EU to international destinations can take up to an additional 30 business days to be delivered. This situation should improve soon as more flights are becoming available, though delivery delays are still expected until the situation normalizes. We also have information on shipping delays on our Covid-19 updates page: https://www.printful.com/covid-19. We do hope the situation returns to normal very soon, so that we can continue offering fast fulfillment and delivery services. If there's anything we can help with or if you have any concerns, please let us know at [email protected]! - Zana

Hi, thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! We are working hard to fulfill all orders as timely as possible and we hope your experience with us improves as we return to normal! The situation with Covid-19 has affected us unpredictably and with a higher order volume than usual at this time of year, fulfillment delays are still expected for the time being while we keep the health of our employees in mind and adhere to safety measures recommended by the respective states. We are hiring more production staff and up-scaling our equipment to help us manage the order volume as well. It is possible that some orders might start fulfilment sooner than others. This is mainly due to the ordered item and its availability, the printing technique, and the fulfillment facility where the order has been routed to and the order queue there. Additionally, if you have back-up facilities fulfillment enabled for your store, when an order is routed to a back-up facility for fulfillment, the order status in the Printful dashboard will change to "Being fulfilled", but you can definitely check in with our customer service in case you have questions about the order. We understand that these delays are not pleasant and we are doing our best to up-scale our production and return to our regular fulfillment timeframes. I hope we see the situation normalize soon, so we can continue providing a fast print-on-demand service to our users! If you have any questions or concerns, please contact us at [email protected] anytime! - Zana

Hi, thank you for your review, we really appreciate it! I’m sorry to hear that your experience with us has not been entirely positive, but I hope we can make it better moving forward! I am sorry to hear that your orders are encountering delays as well. As we are still feeling the effects of the situation with Covid-19, our fulfillment timeframes are currently longer for some product categories. We are scaling up our fulfillment equipment as well as hiring more production staff to help us manage the order volume, but production delays are still expected for the time being. Our customer service team will provide you with the available information we have, however, it isn’t possible for us to provide a more specific deadline for your orders and we generally recommend referring to the estimated fulfillment timeframes to best understand when the order could be fulfilled. We are working on fulfilling all orders as fast as possible, though. We understand that fast fulfillment and service is important to our users and we are doing our best to fulfill all orders as quickly as we can given the circumstances. The increased order volume and the production delays were unexpected to us, as was the entire situation with Covid-19 for many people and businesses. We hope to see the fulfillment timeframes improve for the most affected product categories soon. I will follow up with you via email on the situation with your orders as well. - Zana

Hi, thank you for your review! We're sorry to hear that your experience with our services hasn't been the most positive so far, but we hope we can improve it moving forward! Due to the situation with Covid-19, our fulfillment timeframes have increased and delays are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current estimated fulfillment times for each product category: https://www.printful.com/covid-19. We are also experiencing a higher order volume than usual during this time of year, but we hope to catch up with order fulfillment and return to our normal production times very soon! If there's anything we can help with or if you have any concerns, surely contact us at [email protected] anytime! - Zana

Thank you for your review! We are truly sorry to see that your experience with us has not been great, but we hope that you will give us a chance to improve it moving forward. Our fulfillment times are currently delayed due to the global pandemic and a growing order volume, however we do hope to bring them back to our usual estimates of 2-7 business days for apparel orders and 2-5 business days for non-apparel products, averaging out at 4 days in fulfillment, soon enough! You can see our most recent fulfillment estimates here: https://www.printful.com/covid-19 We also truly appreciate your feedback on our fanny packs and will take it into account whilst working on future updates for this product. This product is made on-site at our fulfillment locations, you can see a showcase of what that looks like here: https://www.youtube.com/watch?v=SzQ-2MPurhM It is also important to note that a portion of the product costs goes into providing you with a variety of other services like free integrations with e-commerce platforms, ensuring and improving product development, offering technical and customer support, as well as other services. We also appreciate your feedback on the quality of our customer support and we would like to review your communication with us, however we were unable to locate any chats or emails from your specific store, which is why we will also follow up with you directly via email. - Vita

Hi, thank you for your review, we really appreciate it! I'm sorry to hear that your experience with us has not been the most positive! I do hope we can improve it moving forward! Due to the situation with Covid-19, we are still feeling the impacts on our production times due to state restrictions at some of our facilities as well as the unexpectedly high order volume at this time of year. All of our teams are working hard, but fulfillment delays are expected for the time being while we catch up. We recommend following our Covid-19 updates page for up-to-date information on the current fulfillment timeframes for all product categories: https://www.printful.com/covid-19 (the estimated timeframes are subject to change). With hiring more production staff and purchasing more equipment to help us scale up, we hope to see the fulfillment times improve soon. We understand that the longer fulfillment times may not be ideal for some of our users, but we are doing our best to fulfill all orders as quickly as we can and to continue providing our services given the circumstances. We certainly appreciate your feedback on the current events and we hope to see the situation normalize soon. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana

Hi, thank you for your review, we appreciate it! We're sorry to hear your time with us hasn't been the most pleasant, but I do hope we can improve it moving forward! Due to the situation with Covid-19 and an unexpectedly increased order volume at this time of year, our fulfillment times have become longer and we are sorry about this. We are working diligently to fulfill all orders as fast as we can, but production delays are currently expected. We recommend referring to our Covid-19 updates page for up-to-date information on our production times as well as related information: https://www.printful.com/covid-19. As for items being out of stock, we definitely notify our users as soon as possible in case a product is temporarily out of stock at our suppliers. Unfortunately, rarely, a product may go out of stock somewhat suddenly, but we would let you know in case this happens and mark the variant as out of stock in your store accordingly. I would like to know more about your experience with this a little more, so I will follow-up with you directly as well. We understand that longer fulfillment times may not be ideal for some of our users and we are working hard to fulfill all orders to continue providing our services to our users. I hope we can return to our normal production times very soon. - Zana

Hi, thank you for your review! Sorry to hear your time with us hasn't been as positive, but we would definitely like to improve it moving forward! Since our team reviews the uploaded files of the orders manually, it is possible that the hold on the order would not be placed right away, especially during these times when we are experiencing a larger order volume. Our team would notify you about any concerns with the orders as soon as possible. If there's anything we can help with, be sure to let us know anytime at [email protected], we're happy to assist! - Zana

Hi, thank you for your review! We're sorry to hear you haven't had a positive experience with our customer service, but I hope we can improve it moving forward! Due to an influx of messages at this time, our response times are slightly delayed as well, but we are working as fast as possible to get back to all inquiries. One of our team members will follow-up with you shortly. - Zana

Hi, thank you for your review! We're sorry to hear your experience with our services has not been great during this time, but I hope we can improve it! We are encountering fulfillment delays due to the situation with Covid-19, but we are working as fast as we can to fulfill all orders. We recommend referring to our Covid-19 updates page where our current fulfillment estimates are posted, see here https://www.printful.com/covid-19. If we experience a change in the estimated fulfillment, updates will be posted. Since we are encountering a higher order volume than expected, we are also receiving more messages. There is a slight delay in our response times at the moment as well, but you should expect to hear back from us with 24-48 hours. Our chat option also operates at a limited capacity and you may notice it is unavailable sometimes as we try to catch up with an existing queue and emails. We are working diligently to fulfill all orders in a timely manner and respond to your messages. We hope to return to our normal fulfillment and response times very soon! We'll make sure to respond to your messages shortly! If you have any questions or concerns, be sure to let us know at [email protected]! - Zana

Hi, thank you for your review! We're very sorry to hear that your order has not arrived yet! Our fulfillment timeframes are longer for the time being due to the situation with Covid-19 and with limited operations at some of our facilities. We are also experiencing a higher order volume than anticipated at this time which has affected our fulfillment timeframes. We recommend referring to our Covid-19 updates page (https://www.printful.com/covid-19) where the fulfillment estimates are updated regularly if we experience a change in the fulfillment speed. We are working diligently to fulfill all orders as quickly as possible. We understand that timely fulfillment is important and we hope that the situation normalizes soon, so we can continue providing a fast service to our users! - Zana

Hi, thank you for your review! We're sorry to hear your experience with us has not been great, but I hope we can improve it moving forward! I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Carriers aren't currently able to guarantee fast delivery as it is affected by border closures and limited cargo travel in general. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon. I also wanted to clarify about our fulfillment locations. It seems that our team member made a typo when chatting with you. Our fulfillment facilities are located in Latvia, the USA, and Mexico too. When the order is being fulfilled, you will be able to see at which location the order is being fulfilled by opening the order in your Printful dashboard, the location of the package after it is shipped out can be seen in the tracking link that is provided with every shipment. I am sorry to hear that there have been some issues with receiving responses from our customer service team. Our response times are slightly slower at the moment due to the influx of messages, but we would still get back to your inquiries as soon as possible. I have sent you a follow-up via email to provide more information about the delivery delays and gain more details about your experience with our customer service. - Zana

Thank you for your review! We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone. We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together! If you have any questions or concerns, be sure to reach out to us at [email protected]! - Vita

Thank you for your review! We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone. We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together! If you have any questions or concerns, be sure to reach out to us at [email protected]! - Vita

Thank you for your review and for your feedback on our fulfillment times. We're sorry to hear that your experience with us has not been great, but we hope we can improve it moving onward. To give you a short summary of the past estimates we've offered: our average fulfillment times for custom products used to be 2-7 business days for apparel and 2-5 business days for non-apparel orders, you can see what goes into these estimates here: https://www.printful.com/faq/getting-started/6-how-long-does-it-take-for-my-order-to-be-processed- Although the majority of orders was shipped out within 4 business days, we did not guarantee fulfillment times faster than 7 business days. unless you used our warehousing services, in which case we would be able to fetch the already printed and fulfilled items and ship them out within a couple of business days on average. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. This situation is very dynamic and updating constantly, you can see the very latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. We recommend checking out our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/ and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE Feel free to also reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita

Hi, thank you for your review, we really appreciate it! We're very sorry to hear that you have encountered some issues with printing and customer service! Our team would definitely investigate the situation to best understand what may have happened with the product and help with resolving the situation. We would definitely like to know more about your experience with the quality of the printing and inspect the situation closer, so we'll follow-up with you via email shortly! - Zana

Hi there, thank you for your review, we really appreciate it! We understand that our prices may not be suitable for all our users, but we do try to excel in other aspects of our company. We provide free integrations with multiple ecommerce platforms that allow you to add products to your storefront and automate the order import/fulfillment process. We also have a dedicated fulfillment team that takes care of your orders during the production and we fulfill all orders in-house. Additionally, we provide 24/7 customer support so that you can reach us whenever if you have any questions or concerns about your orders or our services. We are lowering costs on some of our products and features whenever possible, so our users can use their funds toward building their store and brand. We are still a growing company and we are looking for ways how to improve our services and catalog even more, so, hopefully, we are able to add more products as we move along to provide a broader selection with a wider price range. If you have any questions or anything else you'd like to share about your time with us, be sure to let us know at [email protected]! - Zana

Hi, thank you for your review! We're very sorry to hear that you haven't had a positive experience with our customer service! It's definitely important that you receive proper information to your inquiries and we will certainly review the quality of communication you've received. It is important to us that you receive the best customer support and your feedback is truly valuable for improving our team. We'll also follow-up with you via email to learn more about your time with us and assist with resolving the situation! - Zana