Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.7
feedback
7,243
chart
#99
All reviews
Rating Breakdown
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Aug. 10, 2020
Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, that they don't take care of not received packages and that it is not their problem if my customers or myself don't receive the product! And also, if I would not close the case via Paypal, they would close my account which they did. I wrote the post office and they clearly said that I as customer cannot claim a refund but Printful could have claimed the refund for the not delivered package! That's how they treat customers...
Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best! We understand where you're coming from – we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. Regarding the delivery status of your order, we have made our policies public, as a way to be completely transparent with our customers. As an example, you can see our Return Policy here: https://www.printful.com/policies/returns. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We may suspend accounts due to violations of our Terms of Service (link to our ToS: https://www.printful.com/policies/terms-of-service), but we are always happy to review them - please kindly send more information about this to [email protected]. We'd love to hear from you and positively resolve this matter! -Lauma
Aug. 9, 2020
I used this app for almost two years during which time it was getting worse and less competitive all the time. Pros: Good print quality Easy to use interface Fairly good selection of products Cons: Arbitrary and incoherent content policy Inconsistent and often slow turnaround times (even before Covid-19) Slow and mostly unhelpful customer service They are among the most expensive pod platforms
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future. We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible. Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms. We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services. In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! -Lauma
July 21, 2020
The integration was extremely simple to do. The only problem is... There is NO product available on the Printful website to create images or even add to my Shopify store!!!!
Hi there! Thanks for sharing your feedback with us! To help us catch up with order volume, we had disabled the option to add products with slow fulfillment through our Product Push Generator, these are all products in DTG, and apparel embroidery for Printful customers located in the US and Canada. Please note that existing products in your store and incoming orders won't be affected. We are hoping to enable our product push generator for embroidery items at the end of July and DTG items in the middle of August. Please follow the latest updates on our Covid-19 page https://www.printful.com/covid-19. If you have any further questions or concerns, please email us at [email protected] -Lauma
June 29, 2020
Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed. Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error. Deleted the app and installed Tpop.
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you. As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you! If you have any additional feedback for us, be sure to reach out at [email protected]! -Lauma
June 28, 2020
Disappointed with the turnaround time for producing and shipping shirts... I have had orders sitting since June 6th it is not June 28th and still waiting for fulfillment. (1 star because i know they can do better...but maybe they are choosing not to) Yes, people are aware of the COVID-19 delay but several businesses are being held up or have come to a stand still waiting on Printful to get their shipping options together. The is bad business and we are currently shopping for a new Vendor... I am a manager at a fulfillment center. COVID has cause us to be 10 times busier and we have only experienced a noticeable delay of ONE day for certain items....so a 4-6 week delay in printing a tee shirt is un-excusable.
Hi, thank you for your review! We're sorry that the orders are taking a longer time to be fulfilled! We are experiencing longer production times due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. The order volume we have been seeing at this time is comparable to Black Friday/Cyber Monday weekend and with the various restrictions and limitations in place to keep workers healthy and safe, some products are taking more time to be fulfilled. By temporarily disabling sample orders and some products in the product push, we are already seeing improvements in fulfillment time for the most affected product categories. We understand that these delays are not pleasant for our users and we sincerely apologize for them. We are working diligently to fulfill all orders as quickly as possible and we hope to return to our normal fulfillment times very soon! If there's anything we can help with or if there's anything else you'd like to share about your time with us, let us know at [email protected]! - Zana
June 21, 2020
I am getting close to just giving up and closing my account. The Printful Amazon integration is a disaster. I followed the directions and then got a 5665 error code. I don't have a trademarked brand. I brought it up with them, and I brought it up with Amazon, and despite me making it very clear that I did not intend to apply through Brand Registry, they kept pushing it and ignoring my questions and concerns. They then tell me to get around this error, I have to list my brand as "Generic". Amazon said this, and then I brought it up with Printful and they said to go ahead with that. When I encountered an error with products not syncing again, the Printful support agent said, "I noticed your settings has your brand name listed as "Generic"." Then they told me to change it back to the store name. It keeps going in circles. Neither Amazon or Printful seems to fully understand how this works, even though they're the ones who set it up. How do you not know how your own stuff works? Sometimes they have told me in order to get around errors that I should start from scratch again and put in another GTIN exemption request, which takes days of work. This has become a major inconvenience for me. They make it seem so simple and yet it has taken weeks and weeks to get it done, and yet I haven't even gotten started. Anytime I bring up issues with Amazon, they don't even acknowledge what Printful is, or seem to understand it. Printful doesn't seem to understand Amazon either. Any error encountered is explained with automatic and incoherent responses, there's never online chat support available, and if I try to reach them through email, they take days to respond. This has been extremely unfair. I have gone out of my way, and spent money to start an Amazon Seller Account to get this set up, and I haven't even gotten started on it because no matter what I do, there's an error, and the instructions are not clear enough. They tell me to refer to a video tutorial, which I followed fully and encountered errors. You need more than a video for instructions. You need a page with full written instructions that are comprehensive and will explain what to do in case of an error, but there aren't any pages or documents like that. This has been an awful experience. I just want some clear answers. This is how you lose business. If you keep confusing your customers, you won't have any customers.
Using app
Over 2 years
Total reviews
2
Average rating
3.0
Hi, thank you for your review! We're very sorry to hear you are encountering some difficulties with the Printful + Amazon integration! The Printful + Amazon integration is one of our more complex integrations and can take a longer time to set up, however, it is definitely possible to connect the two platforms. If there is an error originating in Amazon, it may not be possible to resolve it in Printful, because the platforms, essentially, are separate and some things can only be done on one platform, while others on the other platform. Of course, we understand that encountering an error is not pleasant and our team would try to assist with suggestions and solutions on how to resolve the issue. I see you have mentioned you encountered error 5665, which, unfortunately, may be causing some issues with finishing setting up the integration. I see you have been in contact with our team about your Amazon integration and I have followed up with you with some more details on error 5665 and, hopefully, the information will help resolve the error should you give another try at the Printful + Amazon integration! - Zana
June 17, 2020
seriously Printful... disabling the option to add products with slow fulfillment. That's how you lose businesses just saying.
Hi, thank you for your review! We have temporarily disabled products with the longest production times in the product push. This means that new products can't be created using these products, but existing products will still be fulfilled when ordered. This is a temporary decision and we expect it to help us catch up with the current order volume and return to our normal fulfillment times sooner. We recommend following our Covid-19 updates page for the latest updates in fulfillment times and related things: https://www.printful.com/covid-19. Hopefully, the situation normalizes soon and we can continue providing fast services to our users! If there's anything we can help with or if you have any concerns, be sure to let us know at [email protected]! - Zana
June 6, 2020
This app is easy to install and it is easy to create new products. The problem: When people ORDER. I had a client order a t-shirt (a t-shirt!!) in early May. After several weeks, I wrote to them. They blamed Covid-19 for the delay and said it would be a month (for a t-shirt...'cause they first have to do research and INVENT the t-shirt). THEN, they said THAT type of mystical t-shirt was out of stock. TWO choices: cancel order or change the order. I changed the order. Now, one month since the original order, I was told that I am looking at late JUNE for the order to be fulfilled. The customer service was prompt (I will grant them that) but a bit condescending. In all, this has been VERY disappointing. I am ACTIVELY exploring other options.
Hi there, thank you for your review, we appreciate hearing from you! I’m sorry to hear that your experience with us hasn’t been the most positive so far, but I hope we can improve it moving forward! Due to the situation with Covid-19, we are still encountering fulfillment delays and for DTG printed items, the current fulfillment timeframe estimate is 23-28 business days in the USA. We are seeing these delays due to the various state restrictions and an increased order volume, which we were not expecting at this time. We are hiring more production staff and up-scaling our printing tech, to help us fulfill orders faster, while keeping the health of our employees at our facilities in mind. Fulfillment delay is expected for the time being, but I hope we can catch up soon! I am sorry to hear that the order also encountered an out of stock item, I definitely understand how this can make the situation more unpleasant. We do notify our users as timely as we can in case there is an issue with the stock for an item, but rarely, we may not receive information about the stock of the items being as early as we’d like, but we would still notify you timely. When you are making changes to an order, the order’s estimated fulfillment timeframe will reset, which means that the order will be pushed back to the end of the queue at that moment. I can definitely understand how these events can add up to an unpleasant experience for you and we sincerely apologize for this. We understand that timely fulfillment is important for our users and all of our teams are working hard to fulfill orders as quickly as they can. I will follow up with you via email as well and we’ll work on fulfilling your order as soon as possible! - Zana
June 4, 2020
The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.
Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can improve it moving forward! I want to assure you that we are working as fast as we can to fulfill all orders and we understand the importance of timely fulfillment and delivery. Given the unusual circumstances we are enduring with Covid-19, some of our fulfillment facilities were operating at limited capacity with fulfillment teams working on a voluntary basis and due to an increase in order volume, fulfillment delays can still be expected for the time being. We hope to return to our regular fulfillment times soon as we are hiring more production staff and upscaling our fulfillment equipment. We are still providing our current estimated fulfillment timeframes on this page https://www.printful.com/covid-19 (the estimates are subject to change). Regarding our prices - we thank you for your feedback on this and we'll take it into account! We do review the costs of our products, shipping, as well as other services regularly and lower them whenever possible. Our product prices help cover various features on our site and the free integrations we offer, but we also understand the importance of customer-friendly and affordable pricing and try to find ways how to make our products more cost-effective. These are difficult times many businesses and industries are going through and we are doing the best we can to fulfill your orders as quickly as possible to continue providing our services to our users. We recognize that longer fulfillment times may not be ideal for some users, but we are doing our best to catch up with the order volume and normalize the situation. If you have any further questions or concerns, please don't hesitate to contact us at [email protected] anytime! - Zana
May 27, 2020
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa. I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.
Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward! Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations. We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes. We will follow up with you via email on your order as well! - Zana
May 20, 2020
One of my customers sent pictures of the shirt they received with STAINS. During the COVID-19 pandemic you would think they would go the extra mile to make sure their products are SAFE for consumers. Really sad because I never had any issues with them in the past.
Hi, thank you for your review! We're very sorry that there was a quality issue with the received item! Items arriving with stains is certainly not up to our quality standards and should not be an expected condition of the product. The product should not have passed through our quality check in this condition and we sincerely apologize this occurred. I see our team has assisted with a resolution for this error and we really thank you for reporting this situation to us. I'm sure that future items will arrive in great condition, but in case you have any questions or concerns about the product quality or anything else, please let us know at [email protected] anytime! - Zana
May 17, 2020
It’s so sad this App used make me a crazy amount of money, but now I’ve had to deal with so many refunds because fulfillment can go from 2 weeks min to a month not including the shipping which gives customers no hope. Of all the printing apps they are hit the worse by Covid 19 by far even with it settling down now.
Thank you for your review! We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone. We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together! I also recommend checking out our advice on how to handle this crisis as an online business owner on our blog: https://www.printful.com/blog/covid-19-and-online-stores/ And on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE If you have any questions or concerns, be sure to reach out to us at [email protected]! - Vita
May 11, 2020
I have had a really poor experience with this company, from long shipping times (though I paid for 3-7 days; I am waiting still up to a month for one of my items) to poor communication (the chat is always disabled and when i am able to reach someone, there seems to be a disconnect or miscommunication about what I am asking. Even with a simple inquiry (where are my items? When Can I expect them? Why was I charged for shipping?) On top of that they have just discontinued an item that I have just purchased a sample of and pushed to my store. So basically all of this run around trying to place an order and actually receive it, was for nothing as the item has now been discontinued. I don't know, for such a huge brand, I guess I expected more. Disappointed.
Hi, thank you for your review! We're very sorry to hear that your experience with us hasn't been the most positive, but we hope we can improve it moving forward! Due to the global situation with Covid-19, also our fulfillment facilities are affected. As some of our facilities are working at limited capacity and we are seeing a larger order volume, the fulfillment timeframes have extended. We kindly recommend following our Covid-19 related updates as well as the estimated fulfillment timeframes for our products on this page https://www.printful.com/covid-19. Additionally, because the pandemic is affecting industries across the globe, delivery delays are also expected. We are working diligently to fulfill all orders as quickly as possible! Regarding an item being discontinued - we understand that having an item discontinued is not a pleasant occurrence and it is a tough decision to discontinue an item for us as well. Products can be discontinued due to low demand, quality or stock issues, and by discontinuing such products, we can work on adding better items in the future. I also wanted to note that I am very sorry to learn that you have encountered some communication difficulties with our customer support team. It is important that our team provides correct and complete information to all your inquiries, and we will be review the quality of the interactions you've had with our team to ensure our standards of quality are met. Thank you again for your review, we appreciate learning about your experience with our services and how we can improve! I will follow-up with you via email shortly in regards to your order as well as the communication with our customer service team! - Zana
May 6, 2020
I havent rated the app all the way. So far its pretty good about integrating products, havent had an order yet to see what the customer thinks about it. When all this happens I will give my rating then.
Thank you for your review, we appreciate your feedback! We're also happy to see that you've chosen us as your trusted drop-shipper. If you have any questions or concerns about how something works, don't hesitate to reach out to us at [email protected]! :) - Vita
April 30, 2020
I expected a better informative process of their production. They vary information to benefit the process in which they work. No interface to clearly state information to clients who are waiting 2 or more weeks on fulfillment. Needs to get a situation where they are able to inform clients of delays and also consumer.
Hi, thank you for your review! We're sorry to hear that there have been some issues with the information we provide! We update our site and our users as soon as we can about any new changes or updates. Especially during the situation with Covid-19, we post all of our fulfillment and other related updates on this page https://www.printful.com/covid-19 and we kindly recommend following this page for the most up-to-date information. Sometimes we might have to make immediate decisions which would help with order production based on the dynamic of the situation, but we would notify our users as early as possible about any changes that might affect them. We do thank you for your feedback and we agree that timely and proper information is imperative to the communication between us and Printful users, and we will continue providing prompt updates about our services and any changes moving forward. If you have any questions or anything we can help with, be sure to let us know at [email protected]. - Zana
April 17, 2020
The installation and integration with Shopify is easy and without any problems. However, the waiting times for fulfillment and shipping is WAY too long (5- 7 working days for fulfillment and another 6 days for delivery) you can forget the 2-4 days for fulfillment as it seems the maximum is the norm. If you sell in Germany after a week of waiting the customer will most likely cancel the order and request a refund as he /she would perceive your shop as a fraud, will not buy in your store again and will leave a negative feedback. German customers will simply not accept to wait 2 weeks for their product to be delivered. Add to that public holidays and you can end up with almost 3 weeks of delivery times. That's a no-no in Germany.
Hi, thank you for your review, we really appreciate it! Our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products. Although we'll definitely try to fulfill your orders as soon as possible, we ask to consider the full fulfillment timeframe when submitting an order. Of course, we are working toward faster fulfillment as we understand that it is important to receive products in a timely manner. The delivery time will depend on the delivery option you select. Additionally, we ask to take into account the current situation with Covid-19 (see our FAQ here: https://www.printful.com/covid-19), as some delays in fulfillment (depending on the product and fulfillment location) and delivery are expected currently. We hope for your understanding during this time and we hope to return to faster fulfillment and delivery times very soon! If you have questions concerns about an order (its fulfillment or delivery), definitely let us know at [email protected], so we can take a closer look at the status of it! - Zana
April 2, 2020
Logged in to Printful found a notification that some products require a P65 warning in California. I was told We are to add it to the products. How am I supposed to know what chemical they use in the items ahead of time? Second Why don't they just update the templates to accommodate this issue. Very frustrating. I am considering other options. Items I have received are good quality.
Hi, thank you for your review! More information about the Proposition 65 warning and the concerning products can be found in this FAQ https://www.printful.com/faq/products/340-what-is-proposition-65-and-how-does-it-affect-me-. Since this specific warning refers to orders being shipped to California, it can't be included with the products when pushing them from Printful to your Shopify store, because the user decides whether they will be selling to customers in California or not. You can consider including a disclaimer on Proposition 65 in the product descriptions, but the warning will also be present on the packing slips for orders which are going to California and include any of the concerning products. If you have any further questions or concerns on this, be sure to let us know at [email protected]! - Zana
April 3, 2020
I would not recommend this app. Printful supposedly inspects the items prior to shipment, but in my case it does not appear that was done. Had a customer not reached out to me it would have cost me more money to correct future orders. I reached out to printful and they refuse to provide refunds for the orders affected. The graphic had a white line to the right of the design which if quality reviewed they would have known that it was obviously not apart of the design. Customer service seems to stick to a script and does not seem to look at the bigger picture when it comes to making things right. They have certainly lost any potential business I could have sent their way. I wish I could post an image of my tee here... Update 3/3/2020 Zana reached out to me and made amends. “Hi there, Thank you for your response! Thank you for confirming the orders! I have processed refunds for the affected items in these orders and you will find them in your Billing section in Printful (Printful dashboard -> Billing). You can either withdraw the money from the wallet or keep it as account balance toward the next orders.”
Hi, thank you for your review! We're very sorry to hear that there was an issue with the printed items! Our quality control team will review each item before it is shipped out, however, the actual product and the actual print quality is reviewed to make sure that the product is in great condition. The contents of the actual print may not be reviewed and we cannot guarantee that details within the design will be noticed if the print matches the uploaded print file. Therefore, it is the responsibility of the user to upload print-ready files and make sure that there are no unwanted details included in them, as they will be printed during fulfillment. Of course, in case we do have concerns about the contents of the design, we would reach out and confirm with you. I see that you have been in contact with our team about this issue, but I will personally follow-up with you and assist with resolving the situation, and I hope we can make your time with Printful more positive! - Zana
March 31, 2020
The website is not user friendly at all. When I get to the step where I am putting a design on a shirt it is not practical or simple in any way mostly because I cannot enlarge the page. Even getting to that point is difficult to navigate. I asked about that as well as how to find which products are made in the USA. I only ever received responses with links that were not helpful as an aswer to questions like "when I filter made in USA only two women's tshirts show up. Is that really all that is available?" Their answer was the same as when I asked the general question of if they carry products made in the USA. I then responded I was not willing to work with a company that uses robots to reply. The responded with : "We are sorry you feel that way, have a great day!" Anyone who says they have great ustomer service i completely disagree with. I already deleted this horrible app.
Thank you for your review. We're sorry to hear that your experience with us has started off on a bad note, but hope we can improve it moving forward. To clear things up - our chat agents are not robots, but real people. We're truly sorry that there has been a miscommunication of such a nature, but appreciate your feedback on this, as it helps us improve the services we offer. We'll reach out to you directly, to see if we can work things out! :) - Vita
Feb. 22, 2020
I am currently ordering samples to determine the quality of these printed products. I do like the quality I have seen thus far, however I am not impressed with the number of times the sample orders I have placed have been out of stock. 1 of the items was out of stock for an indefinite period of time so in response, they cancelled my order (which I was not aware of). Since you only get a limit of 6 items at a sample price per month, I carefully selected which products would make up those 6. As a result of it being out of stock post purchase, I only was able to purchase 5 at the sample price and was told to purchase it again the following month which would take up 1 of the 6 I am allocated for the following month. Additionally, I was also only refunded for the product and not the extra shipping I paid for this product. I am very disappointed by the level of customer support I have received when I addressed these issues through their chat function.
Thank you for your review, we truly appreciate your feedback on your experience! We're sorry to hear about your trouble with products being out of stock, as well as the quality of our customer support. As we source our fabric from various suppliers around the world, we can't always account for the shipment delays they could encounter and this was certainly not something you should expect to happen on a frequent basis. We also wanted to assure you that our main goal as Printful's Customer Support Team is to assist you by making your print-on-demand experience as seamless as possible. We have just verified that you have been refunded earlier today for the shipping you paid on the entire order, you can find this refund by going to your Printful Dashboard > Billing > Printful Wallet. Be sure to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita