Printful: Print on Demand
Sell custom print and embroidery items with no upfront costs
Rating
4.8
feedback
2,974
chart
#503
All reviews
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June 23, 2020
I used to like Printful despite it being more expensive than any other app but Printful has been disappointing during this crazy covid 19. Other tshirt provider has been excellent with delivery but not Printful. It has been a month since my customers bought tshirt. Ordera are still showing "waiting to be fulfilled". I have sent email to [email protected] twice 7 days ago with zero reply. Chat function has been turned off. What a nightmare. I should have removed their products asap but was too late for that orders!!! For goodness sake, I thought you are better than all other POD. But I am loving Teelaunch (great customer service for Teelaunch!!) and Printify (no customer service response) but at least their products delivered on time.
Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive, but we hope we can improve it moving forward! We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. While we are hiring more production staff and scaling up our equipment to help us catch up with the order volume, delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current situation with production: https://www.printful.com/covid-19. With an influx in customer messages, we are also experiencing slower response times and chat function is available at a limited capacity. All of our teams are working hard to fulfill orders as quickly as possible and to get back to your messages swiftly. I see that our team has now responded to your inquiry, but I do apologize for the delay in response. We understand that experiencing fulfillment and response delays is not pleasant and we hope we can return to our regular fulfillment and response times very soon. If there's anything we can help with or if you have any concerns, feel free to contact us at [email protected]! - Zana
June 19, 2020
Very disappointing to see that Swimwear products are temporary unavailable and cannot be added to the shop. Ive made a whole marketing campaign and now when to order, the product is temporary unavailable.
Hi, thank you for your review! Due to production delays we are encountering because of Covid-19 and an increased order volume, we have temporarily disabled some product categories in our product push. This means that new items can't be created from these categories, but existing products will still be fulfilled when ordered. We understand that this might not be an ideal solution for all our users, but we expect this to help us catch up with the order volume and return to our regular fulfillment times sooner. We apologize for the inconvenience created, but we'll make sure to re-enable these products back as soon as we can. We recommend following our Covid-19 related updates on this page https://www.printful.com/covid-19. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana
June 15, 2020
I hate to give a bad review but I'm incredibly disappointed in their communication during covid-19. They could have easily sent email updates to let everyone know what's going on so we can communicate with our customers. Instead, they just continue to extend the processing time with no notice at all, leaving you to figure it out on your own. My items have all been queue for over 30 days, which is past their current estimated processing time. Covid aside, their quality is good 80% of the time. 2 out of 10 items come back with a bad print but you can have them fix it for free.
Hi there, thank you for your review! I'm very sorry to hear that your experience with us during this time has not been the most positive! We have been providing Covid-19 related updates on our site since March, you can follow any changes or updates to production times right here https://www.printful.com/covid-19 (you can also find a link to this page when viewing the order through your dashboard). We definitely understand that these delays are not pleasant and we are working diligently to fulfill all orders as quickly as possible. I am also sorry to hear you have encountered some quality issues in the past! We would definitely take responsibility if the quality issue was an error on our end and it is useful for us when you report any quality concerns, as it helps us see trends, recognize the problem, and fix it. I will follow up with you via email on your order! - Zana
June 11, 2020
Forget it, they're always running behind even before COVID-19 hit. And now it's just silly. They literally disabled their DTG and Print Services. No heads up just have to find it when you get an order and then their chat says "it's on our blog" GTF out of here.
Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume. We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers. We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future. If there’s anything we can help with, be sure to contact us at [email protected]! - Zana
June 7, 2020
Very long delays, no follow-up when asking about status of orders, poor customer service with generic copy paste answers, delivery dates changes constantly, more than 6 weeks to produce an item and shipping can be another 4 weeks, high cost with overcharging on taxes. Really poor experience. There are many better out there.
Hi, thank you for your review, we really appreciate it! I’m sorry to hear that your experience with us has not been entirely positive, but I hope we can make it better moving forward! I am sorry to hear that your orders are encountering delays as well. As we are still feeling the effects of the situation with Covid-19, our fulfillment timeframes are currently longer for some product categories. We are scaling up our fulfillment equipment as well as hiring more production staff to help us manage the order volume, but production delays are still expected for the time being. Our customer service team will provide you with the available information we have, however, it isn’t possible for us to provide a more specific deadline for your orders and we generally recommend referring to the estimated fulfillment timeframes to best understand when the order could be fulfilled. We are working on fulfilling all orders as fast as possible, though. We understand that fast fulfillment and service is important to our users and we are doing our best to fulfill all orders as quickly as we can given the circumstances. The increased order volume and the production delays were unexpected to us, as was the entire situation with Covid-19 for many people and businesses. We hope to see the fulfillment timeframes improve for the most affected product categories soon. I will follow up with you via email on the situation with your orders as well. - Zana
June 5, 2020
I have placed a sample order on May 26th and still is NOT FULFILLED, how can you do business with a fulfillment center which hasn't fulfill the sample order for more than 10 DAYS? I believe when you get too big you can not handle the orders anymore!
Hi, thank you for your review! We're sorry to hear that your experience with our services hasn't been the most positive so far, but we hope we can improve it moving forward! Due to the situation with Covid-19, our fulfillment timeframes have increased and delays are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current estimated fulfillment times for each product category: https://www.printful.com/covid-19. We are also experiencing a higher order volume than usual during this time of year, but we hope to catch up with order fulfillment and return to our normal production times very soon! If there's anything we can help with or if you have any concerns, surely contact us at [email protected] anytime! - Zana
May 21, 2020
Since COVID-19 their customer service has been non-existent. If you try emailing them they take 1 week to respond. Their delivery times has been extended by a ridiculous amount of time. Their support chat has been turned off all of a sudden. Overall a very poor handling of the COVID-19 situation.
Hi, thank you for your review! We're sorry to hear your experience with our services has not been great during this time, but I hope we can improve it! We are encountering fulfillment delays due to the situation with Covid-19, but we are working as fast as we can to fulfill all orders. We recommend referring to our Covid-19 updates page where our current fulfillment estimates are posted, see here https://www.printful.com/covid-19. If we experience a change in the estimated fulfillment, updates will be posted. Since we are encountering a higher order volume than expected, we are also receiving more messages. There is a slight delay in our response times at the moment as well, but you should expect to hear back from us with 24-48 hours. Our chat option also operates at a limited capacity and you may notice it is unavailable sometimes as we try to catch up with an existing queue and emails. We are working diligently to fulfill all orders in a timely manner and respond to your messages. We hope to return to our normal fulfillment and response times very soon! We'll make sure to respond to your messages shortly! If you have any questions or concerns, be sure to let us know at [email protected]! - Zana
May 21, 2020
20 days later my shirts have not arrived, Terrible customer service and terrible process!!! Ordered on May 2nd as a test order before I sell this to the public. That was the best decision of my life!. Do not use Printful till today I have not received my order 20 days later. Customer support told me they usually ship within 20 -25 days. Luckily , I do not have to justify this to one of my clients. You have been warned.
Hi, thank you for your review! We're very sorry to hear that your order has not arrived yet! Our fulfillment timeframes are longer for the time being due to the situation with Covid-19 and with limited operations at some of our facilities. We are also experiencing a higher order volume than anticipated at this time which has affected our fulfillment timeframes. We recommend referring to our Covid-19 updates page (https://www.printful.com/covid-19) where the fulfillment estimates are updated regularly if we experience a change in the fulfillment speed. We are working diligently to fulfill all orders as quickly as possible. We understand that timely fulfillment is important and we hope that the situation normalizes soon, so we can continue providing a fast service to our users! - Zana
May 11, 2020
I hadn't had many issues with Printful up until this Pandemic happened. Unfortunately it seems that this pandemic has caught them off guard and now they are in over their heads. They went from the normal 3-5 business days to 7-10 business now I've recently been informed that is has been extended even further to 15-20 business days. That's almost a whole month in real time to a customer. No customer wants to wait that long. If they were ordering something from China or somewhere else overseas then that's to be expected but not from somewhere on US soil. I was told that during this time they're only operating out of 2 of their facilities with minimal staff while they've closed the other facilities. I'm like, "Hello, you guys are a fulfillment company... closing your facilities should not be an option when you have thousands of customers depending on you to fulfill their online orders!" Our customers are placing orders with us everyday and we're submitting those orders to Printful everyday so it's only making them even more backed up with orders... everyday! I also, hate how they will fulfill orders in a random order meaning they will fulfill an order that I submitted a a week ago when there are still lots of orders that I submitted a week before that waiting to be fulfilled. That makes no sense to me and it's not fair to the customers still waiting while another customer who ordered a week after them gets to receive their order before them. What happened to first come, first served? When I ask them to please fulfill my older orders because they are top priority, they give me some lame excuse about their policy then all of a sudden I have to cancel an order from 2 weeks ago because they refused to do what I asked. Great customer service means listening to your customers and trying to handle their orders the way they would like you to do so. We are the ones in direct communication with our customers. Printful doesn't know when a customer is threatening to cancel their order if it doesn't get fulfilled soon so that's the reason I'm reaching out them to in the first place. Doesn't seem like they care if you're not a huge customer to them. Overall, there has to be a smarter way for them to operate business. As big as they are, I would think they would know how but I guess not. They went from extending to 7-10 (3 day time span) to 15-20 (5 day time span) business days in less than a month. They had the nerve to tell me that they have everything under control... well it sure doesn't look like it. Men lie, women lie but numbers don't. Having things under control would not result in the fulfillment times getting longer and having to disable sample orders so they can focus on fulfilling the regular orders. Since no one knows when the pandemic will ever be over, what's next 25-30 business days?? Printful needs to fix this issue fast. I can't keep having to cancel orders and losing money because customers are tired of waiting. 5/11/20 - My reply to Printful's reply from 5/9... Just like I guessed it, their fulfillment time has now been pushed back even longer to 20-25 days. I encourage anyone who is thinking about using Printful for t-shirt fulfillment right now to ask yourselves if you are ready to have your customers wait a whole month for the t-shirt(s) they ordered? Printful has not been consistent whatsoever since the Pandemic started. The moment you have updated all of your customers on one extended time period, Printful comes right back and extends it even longer then expects you to go back again and inform all of your customers about the newly extended time frame. This is not fair to my customers who start to feel like they are being "BS'd around" because they are being told one extended time and patiently waiting then being told a week or so later that the fulfillment time will be even longer. That doesn't help the future of my company one bit nor does it help me gain repeat customers. Who wants to put the trust and reliability of their company in the hands of another company who isn't upholding their end of the bargain? Nobody that's who! It really feels like Printful is using this pandemic as an excuse to prolong fulfillment instead of prioritizing getting orders out in a timely fashion. As you see in Printful's response that they are working hard to get the orders out in a timely fashion well from my experience, there is absolutely NO truth in that statement... it is completely false. I'm so tired of having to email and message all of my waiting customers and inform them of the new and even longer extended fulfillment times. It has caused some customers to cancel their orders and demand refunds and I can't afford to keep doing that. I'm in the business of making money not losing it all because the fulfillment company is taking forever to fulfill the orders. I recommend anyone looking to sell t-shirts online to either find you a local print shop with DTG printers who can fulfill your orders quickly or invest in your own DTG printer and fulfill your own orders. I'm personally looking into both of those options. It's not cool to be at the mercy of a large fulfillment company, not have any kind of control over how quick your orders get shipped out and not be a priority whatsoever. I'm so over it.
Thank you for your review and for your feedback on our fulfillment times. We're sorry to hear that your experience with us has not been great, but we hope we can improve it moving onward. To give you a short summary of the past estimates we've offered: our average fulfillment times for custom products used to be 2-7 business days for apparel and 2-5 business days for non-apparel orders, you can see what goes into these estimates here: https://www.printful.com/faq/getting-started/6-how-long-does-it-take-for-my-order-to-be-processed- Although the majority of orders was shipped out within 4 business days, we did not guarantee fulfillment times faster than 7 business days. unless you used our warehousing services, in which case we would be able to fetch the already printed and fulfilled items and ship them out within a couple of business days on average. Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. This situation is very dynamic and updating constantly, you can see the very latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19 We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. We recommend checking out our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/ and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE Feel free to also reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita
April 26, 2020
If I could give this no stars I would! This company has a very user friendly website and is much better than the order apps on here, BUT.... holy sh*t is the print bad! Every time they have printed something for me, it's been wrong. When I contact them about the problem they are VERY fast to turn it around on me and point the finger at me. I've been a graphic designer for 5+ years now with printing expirance and I know how to size my art onto clothing. Yet every time an order is printed the logo on the fron is way off and the back logo is super small. Dealing with all these problems has resulted in me looking bad and having nothing but complaints from customers that are spending their hard earned money with me. NOT HOW YOU WANT TO GO OUT IN THE FIRST MONTH OF OPENING. Printful needs to own up to their problem and make things right.
Hi, thank you for your review, we really appreciate it! We're very sorry to hear that you have encountered some issues with printing and customer service! Our team would definitely investigate the situation to best understand what may have happened with the product and help with resolving the situation. We would definitely like to know more about your experience with the quality of the printing and inspect the situation closer, so we'll follow-up with you via email shortly! - Zana
June 18, 2020
Review #2 I have orders that have been waiting way past the fulfillment days more than 28 days. Instead of making sure my orders will be processed in a timely manner all they do is send a generic message. They have not been properly marking my products as shipped. Leaving customers wondering why they haven’t received a tracking number. I have my account automated so they can properly process my orders which they have been doing a poor job. Review #1 The 'quality control' feature must be the biggest scam feature that Printful has. I don't think caring humans even check the products. I have contacted them multiple times about embroidery orders such as snapbacks being mailed completely damaged. Their machines do not seem to handle simple jobs, they are shipped with unreadable text. I have custom orders that have been shipped twice in terrible quality. It's an embarrassment when a customer has to receive damaged merchandise twice.
Update: Hi, thank you for your updated review! We are very sorry that the orders are experiencing fulfillment delays! All of our teams are working diligently, but production delays are currently expected. We hope to catch up with the order volume soon and we recommend following our updates on this page: https://www.printful.com/covid-19. We are sorry to hear that there is an issue with the order status updating! We will follow up with you to gather more details on this problem and we'll assist with resolving it! Original response: Thank you for your review, we appreciate your honest feedback! We're also sorry to hear that your experience with us has not been positive, but hope that we can improve it moving forward. I wanted to assure you that we take pride in the high quality prints and products we offer and take your reports of fulfillment issues very seriously. I understand that you are currently in direct communication with our support team and I hope we can come to a solution which would fit you best. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected], we'd love to hear from you! - Vita & Zana
Aug. 1, 2019
UPDATE 2: Back to 1 star. I am very shocked with how the customer support handles problems. UPDATE, bumping my 1 star to 2: The short of it is Printful might be totally fine for you if you just want to slap some designs on t-shirts and then sell them on Etsy without any regard for quality. But if you want to start a brand and are concerned about quality, this probably isn't for you. The main reasons for this are: poor customer support, a painful mockup editor experience, and a lack of variety in the t-shirt options (not enough heavy cotton a la streetwear, too many soft fitted tees that warp/stretch/don't last). The editor in particular is rough. Using it is a painfully haphazard experience. For example, if you have different versions of the same design (i.e. the same design in white (for dark shirts) and the same design in black (for light shirts)), you have to manually re size and position them separately. The grid is useless for getting the placement identical between these two designs, so you wind up having to move things just a touch, save, check the mock up, then go back and adjust again if needed. Either that or you can settle for your customer clicking between product images and noticing that one design is slightly higher than the other. A small thing to notice, but it makes a world of difference in presenting your brand in a professional way. A good brand should have consistency and avoid simple mistakes like that. And then when it comes to resizing the image, you have to drag the corner of the design while watching the DPI go up or down. Thing is, it doesn't go up or down by 1 DPI at a time. If you have one design perfectly placed and sized at 377 DPI and now you're trying to match another design identically, the DPI will constantly jump between 373 and 378. Again, resulting in a difference that is super tiny, but makes a huge difference in your brand image and consistency across product variants. Other limitations of the editor include not being able to edit the design on the mockup that you will actually use. Let's say you want your mockups to be flat product shots. You'll still have to edit the shirt on a doofy looking model. This again results in too much work between editing and understanding how your final product will look. If you want to get artsy and do a black design on a black shirt, your mockup will be a plain black shirt--no design in sight. Even in other cases (not pure black ink on black fabric), large areas of black in a design will be replaced with the fabric of the shirt. The problem is, that's not how the actual product will look. The black will be printed (that's the beauty of DTG, no limitations on screens like screenprinting), but that means what your customer sees on the mockup vs what they will actually receive after purchase look totally different. I'm hoping for improvements in the future. If I'm so frustrated, why do I continue to use it? Because it does the bare minimum for now. For now is the key there. Right now I'm using Printful as a foundation for building my brand with limited capital, but if my brand grows to a point where I can leave printful OR if competition springs up that can address these issues, I currently don't see many compelling reasons to continue using it.
Thank you for your review, we truly appreciate you bringing your concerns to our attention! We are constantly working on improving our mockup generator and your feedback certainly helps. I'll reach out to you directly for some additional details on these concerns. :) - Vita
May 28, 2019
Printed a design for us for two years, then decided to say it violated acceptable use. Refused to refund the digitisation fee they had accepted to embroider it. Patronising customer service, particularly Ismails
Thank you for your review! We truly appreciate your feedback on your experience with our services and we're sorry to hear that it hasn't been positive thus far. We're always happy to help and advise you on any concerns you may have, which is also why I'm truly sorry that we've come to some miscommunication on these issues. You can see our content guidelines here: https://www.printful.com/policies/content-guidelines Our team does go through all the files you upload, but we might not immediately notice and flag files, which do not meet our content guidelines. In such cases, we will flag these files as soon as we notice that they don't meet our content guidelines and reach out to you directly. We will continue our conversation and I do hope that we can come to a solution and improve our collaboration in the future! - Vita
Dec. 4, 2019
Update: Still 1 star review. Printful has sent a client a product from another store. This made my brand look extremely unprofessional especially since that brand had warehouse items of way lower quality. They are not even bothering to reply and solve this issue. Been using printful for 3 years. I think it is safe to say that I have issues with 50% of my orders. They just shipped the wrong product to a client from warehousing, and more than half the shipments either get lost or are bounced back. They lack better and more reliable shipping options - especially internationally. Shipping internationally usually only has 1 tracking option and for some reason they always charge huge duties on arrival - way over ticket price. This is a real bummer since they have a state of the art facility which i've been to personally and I am sad to be forced to leave them since I can't operate a reliable company with an irresponsible supplier like Printful.
Thank you for your review, we truly appreciate hearing from you! We are also sad to hear that you haven't had a positive experience with our services, but we hope that we can improve our collaboration moving forward! If your shipments are lost in transit, we can offer a refund or a reshipment to you of these shipments. You can also reach out to us about any wrong products sent to your clients. As these orders are fulfilled by human hand, mishaps of this type can sometimes occur, but these should definitely not be the norm! If shipments get returned to us, this is usually do to the wrong address being submitted on the order or your customers not claiming the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns We are also always happy to check in with any concerns you may have and assist, whenever possible! The duties fee shipments incur upon arrival in the destination country are charged by that country's Customs Office. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, specific country limits, and also other factors based on the product itself. These fees are paid by the end customer to appropriate customs agency. You can see more on this in our FAQ here: https://www.printful.com/faq/general/77-who-pays-the-customs-duties-taxes- We appreciate your feedback on our shipping options and would love to hear more from you, so don't hesitate to reach out to us by sending an email to [email protected]! :) - Vita
April 15, 2019
Fraudulent orders creation machine. Instal and delete as app full of bugs and synchronisation problem and most important started created face orders just copy old our orders and imported like new.
Thank you for your review! If all of your orders are syncing up with us, even if they don't include Prinful products, they will have the "Needs Approval" status in your Printful Dashboard > Orders. You won't be charged for them, unless you complete them manually and you can also delete them from your dashboard. We do realize that seeing a lot of unsynced orders or products can cause concern, so we appreciate your feedback on this and will use it to improve our platform in the future. You can disable these orders from syncing up with us via your Printful dashboard > Stores > Settings > Orders and you can also ignore all non-Printful products in your Printful Dashboard > Stores > Sync, so orders of them would not sync up with us. You can also check in with this quick video tutorial on how to set up with Shopify here: https://www.youtube.com/watch?v=D6_DXWALfSU Feel free to also reach out to us at [email protected] with any questions or concerns you may have, we'd love to hear from you! :) - Vita
Aug. 5, 2020
They do a decent job. Turnaround time is spotty, lots of complaints from customers on orders not shipping past the 7 business day timeframe, only to be told items are "restocking" after I've confirmed they will ship on time. Spend more time dealing with unhappy customers and refunding orders than I'd like. Their customer service is lip service at best, and you get 3 different answers from 3 different people. Phasing out this manufacturer as fast as I can.
Hi, thank you for your review! I'm so sorry to hear that you have encountered situations with out of stock items! Since we print on demand, many of our products are also stocked on demand which means that they may not be in stock when your order is placed. However, we can generally have the products restocked within a few business days and fulfill your order as quickly as possible. We would love to hear more about your experience with our customer support and other services which is why we have reached out to you via email for further details. - Zana
Oct. 5, 2018
WHAT A HASSLE!!! WOULD NEVER EVER RECOMMEND THIS. EVER. Printful is constantly running out of variants of products that I have in my store, has very pricey products AND shipping, and also REFUSED TO PRINT MY PRODUCTS frequently over the DUMBEST possible copyright infringement fears when there is clear parody and other, similar products exist all over the market. As examples, they are too afraid to print the Facebook logo and spoof parody cartoon that looks similar to Dora the Explorer. On top of all that, fulfillment is slow. Printful has decent quality printing, but, no thanks, it's not worth the COST. I am DONE. Good riddance! Save your time, find another manufacturer.
Feb. 12, 2019
Worst support ever. Nobody can help you out, they just keep sending video tutorials. But nobody, after 5 attempts, can help you install everything properly. We finally managed to have it working, and now we found out they have the worst delivery system ever. Items don´t arrive on time or directly just don´t arrive. And if you try and contact them for shipping issues they just want your clients to find out what has happened, instead of them taking care of the problem. Incredible. Don´t waste your time, very unprofessional. Not what we expected.
June 25, 2018
They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way. So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.
Dec. 15, 2017
I'm no longer doing business with Printful because of the way they treat customers who wear extended sizes. It shouldn't take over two weeks to receive a t-shirt order if you wear a 2x. Either offer extended sizes in the same way you offer all sizes, or skip them altogether. Don't make the false promise that you're inclusive when the reality is you have an outdated bias that only adds to body shaming and treating plus sizes as "less-than". It's insulting to my customers that their size is not even kept in stock and has to be special ordered.