Stamped Product Reviews & UGC

Hello Spirigem team, We appreciate your response, and we'd like to clarify our efforts to assist you. Our team has been working diligently to guide you through the cancellation process, which involves a simple three-question form. However, we haven't received a response from you or received the completed form, making it challenging for us to proceed with the cancellation and refund. To ensure we can promptly resolve your concerns, we kindly request that you fill out the mandatory cancellation form that we've previously provided. This will allow us to process your request accurately and efficiently. If you encounter any difficulties or have questions about the form, please reach out to us, and we'll be more than happy to provide guidance and support. We understand your frustration, and we want to assure you that our team is committed to resolving this matter as quickly as possible. Your satisfaction is essential to us, and we look forward to assisting you further once we receive the completed form. Thank you for your cooperation. Your partners in success, All of us at Stamped

Hello Cetras team, We're truly sorry to hear about the issues you've encountered with importing reviews. We're here to help, and we would have been more than willing to assist if you had reached out to our support team at [email protected] or through the widget in our help center. Our dedicated support team is committed to resolving any challenges you face with our app. Please don't hesitate to get in touch with us, and we'll work diligently to address your concerns and get your reviews imported correctly. Your feedback is valuable to us, and we hope you'll consider giving us another chance to assist you. We're here to support your success. Your partners in success, All of us at Stamped

Hello Pseudo Force team, We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and want to resolve this with you. We've been diligently monitoring our support channels, and it appears that our responses have been sent. However, it seems there may be an issue with receiving our replies on your end. We recommend checking your email settings and folders, including spam or junk folders, to ensure our responses aren't being filtered out. We understand your frustration and would like to assist you promptly. Please double-check your email settings, and if you still haven't received our previous responses, reach out to us again on ticket #154018. Our team is here to help resolve the issue with the stars not displaying on your Shopify site. We appreciate your patience and the opportunity to assist you further. If you decide to stay with us or if you ever have questions in the future, we're committed to providing the support you need. Your partners in success, All of us at Stamped

Hi there BackPacker's Pantry team, Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets. Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused. To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner. We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional. Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.

Hi there, We appreciate you taking the time to share your feedback and concerns. We apologize for the experience you've had with our support team. At Stamped, we strive to provide excellent service and resolve issues promptly. We understand the frustration you've experienced, and we take your feedback seriously. We value your business and are committed to addressing your concerns and providing the level of service you expect. Please know that we are dedicated to resolving your outstanding issues and restoring your confidence in our team. We will reach out to you directly to discuss your specific concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience.

Hi there Arcadian Hair team: Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused. We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue. If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped. Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.

Hi there Eclipse Lighting team Thank you for taking the time to share your feedback with us. We're glad to say that the temporary issues we were experiencing with access to our app have been resolved. You're now able to connect your Shopify store to Stamped without any problems. We understand how frustrating access issues can be, and we apologize for any inconvenience this may have caused you. Our team worked hard to identify and resolve the issue as quickly as possible, and we appreciate your patience and understanding while we worked to fix it. We always strive to provide the best possible experience for our users, and your feedback helps us to improve. If you have any further questions or concerns, please don't hesitate to reach out to us. Our support team is always here to help and ensure that you have a positive experience with our app. Thank you again for bringing this to our attention, and we hope that you continue to enjoy using Stamped for all of your reviews and ratings needs.

Hi there Bluntique team, Thanks for flagging your concerns with us here. I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved. We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.

Hi there Newborn Studio Props team, Thanks for taking the time to share your experience with us here. I see that you mentioned having issues with Stamped for some time now, though It looks like the only support ticket we have with you was created today. We hope you will give us a chance to resolve any outstanding issues you have with Stamped before choosing an alternative. Yours is the first report of our support widget not working so we're looking into that right away, thanks so much for letting us know! It looks like Blake is working with you now on your ticket, and he is one of our best! At Stamped, we strive to provide our merchants with the best possible experience, and your satisfaction is our top priority. We will be reaching out to you separately to discuss the best way forward and create a support plan tailored to your needs.

Hi there EVE Bands team, Thank you for taking the time to share your experience with Stamped We appreciate your feedback, and we apologize for the inconvenience that the issues you encountered have caused you. I understand that our app's pricing didn't meet your expectations compared to our competitors. However, we would like to highlight that Stamped offers a unique set of features that our competitors do not have. Our platform is built to improve the entire user experience, from collecting reviews to showcasing them on your website and helping you leverage the power of social proof to boost your sales. Regarding the Google seller ratings functionality, we would like to clarify that it is only available in our Professional plan. However, we offer many other valuable features in our other plans that might suit your business needs. Our platform is designed to be flexible and scalable, so you can choose the plan that fits your budget and business goals. In regard to your issues with the importer, It looks like the support request we have with you mentioned there were issues with the actual CSV you were using, and we would be happy to help you with that. I will reach out to you separately to discuss your concerns in more detail and create a better support plan for you. We value your business and appreciate the opportunity to make things better!

Hi there HeatedTek team, I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to. We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped! It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests. The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you. Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.

Hi there Geckopia team, I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests. It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now! We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring! Please do let me know if there's anything more we can do to help!

Hi Rachel, Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far. From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call. To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated. You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!

Hey there Holiday Bottle team, I'm sorry to see you've had this experience. The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for. I have located your support request and it looks like you submitted using our old support email [email protected] please note we are now using [email protected] for all support requests. I have flagged your request and one of our product support reps should be in touch soon to help you out. If there is anything we can do to help you succeed please let us know!

Hi there Roterunner team, I am terribly sorry to see this has been your experience. Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend. I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again. I see we are working with you to remove the widgets now and I do hope we can see you again in the future.

Hi there XBODY team, We're sorry to see you go, and I can see that we are working with you now to ensure the widgets are properly removed. We've recently moved to a new support ticketing software to avoid these issues in the future and we have adjusted our team's schedules in order to provide more comprehensive coverage over weekends and holidays. The recent surge in request volume has certainly been a challenge, but we're growing our small team in the new year to ensure our merchants get the support they need. Thanks for your understanding.

Hey there DMoose team, I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened. It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method. I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again. I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.

Hey there VITINC team, While some of your review here was illegible, we did manage to Google translate the rest to see you were trying to translate your review request emails. I couldn't find a single support ticket of yours so I'll pass along our email; [email protected] We do ask that you give us a chance to resolve your issues before reviewing our app, but we understand this may have been written in haste. Looking forward to hearing from you.

Hi there SloFood group! It looks like Kaushik is working with you on your current Google issue. This is a tricky one to be sure. Once we have provided Google with the feed, all we can do is wait for them to update. Unfortunately Google is in the habit of simply pushing any support tickets created back to us without any helpful information. I see that your ticket was marked as pending after we reached back out to Google directly, and I apologize as we should have informed you of our actions. I've escalated this to ensure you get some answers here.