Stamped Reviews & Loyalty for Shopify

Stamped Reviews & Loyalty

Build trust, drive acquisition and sales with customer reviews
Rating
4.7
Feedback
3,755
Reviews
Chart
#184
Shopify

All reviews

1 / 5 Share
Oct. 10, 2024

Use this app if you want to get sued for being out of compliance with American ADA WCAG accessibility issues. They don't care about you or your business and it shows because they don't do anything about it.

Store Using app Total reviews Average rating
bkr About 3 years 7 3.9
1 / 5 Share
Aug. 23, 2024

All of our reviews are gone... please help

Store Using app Total reviews Average rating
HappyLaulea Almost 8 years 4 2.3
1 / 5 Share
Aug. 16, 2024

New updates on the app make it worthless to use, and basic features like import reviews are not working anymore.

Store Using app Total reviews Average rating
Kitchen Groups Over 4 years 3 3.7
1 / 5 Share
May 18, 2024

Warning: After using the reviews app only, I switched to a full year plan of Full Suite (Loyalty and Reviews) with Stamped. The loyalty portion did not work, with an obscure explanation that it would work when I was migrated to their new Loyalty 2.0 (despite the fact I had just signed up). They refunded me, and I returned to working with Smile for Loyalty. Since then (April 19), Stamped is no longer sending review events to Smile, despite the apps being configured correctly. I have escalated service tickets in for over 5 business days with no solution.

Store Using app Total reviews Average rating
Little Zen One Over 2 years 9 2.8
1 / 5 Share
May 16, 2024

Einfach mal nach anderen Mitbewerbern Bewertung APPS schauen. Die Modelle hier sind viel zu teuer und haben dazu noch weniger Leistung als Mitbewerber. Funktionen und Anpassungen sind auch nicht so das beste. Nutzen das jetzt seit einiger Zeit mit 6 unserer Shops. Aber man kommt und auch preislich nicht endgegen.

Store Using app Total reviews Average rating
AnatomyLife Shop Over 1 year 10 2.6
1 / 5 Share
Sept. 16, 2024

Buggy, often goes down.

Store Using app Total reviews Average rating
Getfish Seafood 11 months 5 3.0
1 / 5 Share
April 30, 2024

Try to contact support for immediate support , but unfortunately you need to email support and wait God knows how long!!!!!!!!!!!!!!!!!

Store Using app Total reviews Average rating
Mosaic Jewels Over 5 years 5 1.0
1 / 5 Share
April 7, 2024

We paid upfront for a year for your reviews using Mustafa N. as our account support, and our development project took far longer than expected. We are still going and its nearly a year later. Stamped refuse to refund us or provide credit to reflect the delay. We have not used your software at all, and yet they say we are not entitled to a refund or anything, which I find egregious and this is something everyone needs to be aware of. Someone from Stamped, please contact me to arrange a resolution as I don't want to write bad reviews all over the place. Thankyou

Store Using app Total reviews Average rating
Joonya (AU) 4 months 7 3.7
1 / 5 Share
Feb. 6, 2024

No cargaba las reseñas

Store Using app Total reviews Average rating
CALZADO VICTORIA 34 minutes 2 1.0
1 / 5 Share
Dec. 19, 2023

Zero stars. Hard to use and navigate. Won't input into website. Keeps give error codes.

Store Using app Total reviews Average rating
Chop'D Ratz Garage About 5 hours 1 1.0
Developer Reply

Hello Chop'D Ratz Garage Team, We're sorry to hear about the challenges you've faced with our product. It's unfortunate that you've encountered difficulties with usability and navigation. We couldn't locate any support tickets under your name, and we'd really like to assist you directly with these issues. Please reach out to our Support Team with the specifics of the errors you're encountering, and we'll do our utmost to resolve them swiftly. Your feedback helps us improve and ensure a better experience for you. Thank you for sharing your concerns with us. Your partners in success, All of us at Stamped

1 / 5 Share
Dec. 15, 2023

This is the worst app developer we work with. The app is extremely slow, they don't do what they promise, the service is zero. We very much regret installing this app.

Store Using app Total reviews Average rating
Mister Barish About 2 years 6 4.3
Developer Reply

Hello Mister Barish team, We're deeply sorry for the negative experience you've had. We aim to provide top-notch service and are disappointed to learn we've let you down. Your feedback is invaluable to us, and we appreciate you sharing your concerns. Rest assured, we're committed to resolving any issues you're facing. We want to ensure your experience aligns with the level of service we aim to deliver. Please allow us the opportunity to address your concerns promptly and effectively. We're here to assist you every step of the way and make your experience a positive one. We'd love the chance to discuss your specific issues further. Please reach out to us directly so we can assist you promptly and improve your experience. Thank you for your patience and understanding. Your partners in success, All of us at Stamped

1 / 5 Share
Dec. 11, 2023

Store Using app Total reviews Average rating
Welding For Less 11 days 2 3.0
Developer Reply

Hello Welding for less team, We noticed your recent rating and wanted to express our concern. Your feedback matters, and we would greatly appreciate any details or issues you might have faced to help us improve our services for you and others. If there's anything specific we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority. Your partners in success, All of us at Stamped

1 / 5 Share
Nov. 22, 2023

Charged every month on multiple stores. Yet havent been able to access in over a month, support is horrid. They say update the app when there is no clear indiciatino on how to update. Not sure what we are paying for at this point. We never leave comments but after the expierence here is was just.

Store Using app Total reviews Average rating
Natty Superstore 4 months 1 1.0
Developer Reply

Hello Natty Superstore team, We truly regret the frustration and inconvenience you've experienced. It's disheartening to hear about the challenges you faced with our service and the support received. I looked into your case and saw that we've responded swiftly to your support ticket and followed up after noticing your review, eager to assist and resolve any issues. Your feedback is invaluable, and we're committed to addressing your concerns promptly. Please check your inbox for our recent correspondence, and let's work together to ensure a smoother experience for you. Your partners in success, all of us at Stamped.

1 / 5 Share
Nov. 7, 2023

We resolved an issue for a customer and subsequently attempted to remove their review. However, it's still visible on our page even after three days, which is impacting our business. Attempts to reach the Stamped team via the chatbot have been unproductive, leaving me frustrated by the app's slow update times and the persistence of reviews we've chosen to delete. It's disheartening, considering the years spent gathering positive feedback, to think about removing the app over this.

Store Using app Total reviews Average rating
Perfume Shark About 2 years 2 3.0
Developer Reply

Hi there Perfume Shark Team, Thank you for bringing this to our attention. It looks like Niran from our Support team was able to help you solve this within 24hrs of your reporting it. We're happy to see this is now resolved and hope you will consider updating your review. We appreciate your feedback, and we are committed to ensuring that your experience with Stamped.io is smooth. If you have any additional questions or need further assistance, feel free to reach out to us at [email protected]. Your partners in success, All of us at Stamped

1 / 5 Share
Jan. 7, 2026

Saw that our review requests stopped auto sending almost 2 months ago and no one at Stamped will respond to our help requests. It's impossible to get ahold of a human for support.

Store Using app Total reviews Average rating
PROCLAIM Over 5 years 9 2.9
Developer Reply

Hello PROCLAIM team, First and foremost, we want to assure you that we take compliance seriously. Stamped is dedicated to providing services that align with all applicable laws and regulations. In particular, we are fully committed to adhering to email marketing guidelines. It's important to note that review request emails, like the ones Stamped.io sends, are generally considered transactional or relationship-based emails. These emails aim to enhance the customer experience, gain insights into product or service satisfaction, or improve the quality of products or services based on customer feedback. They are not primarily focused on advertising or promoting products, making them distinct from marketing emails. However, whether an email qualifies as marketing or not can depend on its content and intent. If a review request contains marketing elements, such as promotional language or offers, it could potentially be classified as a marketing email and would then need to comply with the CAN-SPAM Act's regulations. Our email templates are designed with compliance in mind, including features such as unsubscribe options. These templates offer a high degree of customization to allow you, the merchant, to ensure your communications meet the required standards. We've aimed to provide you with the tools to fulfill your responsibilities regarding the content and compliance of your emails. While we believe that our templates and features support your compliance efforts, we also understand the importance of addressing any concerns or areas for improvement. Our team is here for you if you have any specific questions or require assistance in making your email communications fully compliant. Your feedback and diligence in reporting your concerns are valuable to us. Rest assured, we are committed to working with you to maintain a high level of compliance in our services. Your partners in success, All of us at Stamped

1 / 5 Share
Sept. 19, 2023

Do not use with Shopify POS

Store Using app Total reviews Average rating
Herculean Meal Prep 10 months 2 2.0
Developer Reply

Hello Herculean Meal Prep team, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the difficulties you've encountered when using Stamped with Shopify POS. The intricacies of this issue are indeed quite challenging, and we're actively collaborating with Shopify to find a comprehensive solution. We want to assure you that we are tirelessly pursuing a comprehensive solution, although progress on this front has been regrettably slower than we'd prefer. Your patience and understanding during this process are of immense value to us. Please be assured that we are committed to resolving this issue, and we'll keep you updated on our progress. If you have any questions or suggestions, please don't hesitate to reach out to us. Your feedback is crucial as we work together to enhance your experience with Stamped. Thank you for your continued support. The Stamped Team

1 / 5 Share
Aug. 31, 2023

I have tried contacting support for 4 days now. The stars are not displaying on my shopify site and I've made no changes. Very very very poor customer service. I will be switching to Klaviyo immediately for this reason.

Store Using app Total reviews Average rating
Pseudo Force Over 1 year 1 1.0
Developer Reply

Hello Pseudo Force team, We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and want to resolve this with you. We've been diligently monitoring our support channels, and it appears that our responses have been sent. However, it seems there may be an issue with receiving our replies on your end. We recommend checking your email settings and folders, including spam or junk folders, to ensure our responses aren't being filtered out. We understand your frustration and would like to assist you promptly. Please double-check your email settings, and if you still haven't received our previous responses, reach out to us again on ticket #154018. Our team is here to help resolve the issue with the stars not displaying on your Shopify site. We appreciate your patience and the opportunity to assist you further. If you decide to stay with us or if you ever have questions in the future, we're committed to providing the support you need. Your partners in success, All of us at Stamped

1 / 5 Share
July 11, 2023

We found out the widget has not been allowing customers to submit reviews over the last few weeks. We have reached out a couple of time and have not heard back. I would not recommend.

Store Using app Total reviews Average rating
Backpacker's Pantry Almost 2 years 5 4.2
Developer Reply

Hi there BackPacker's Pantry team, Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets. Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused. To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner. We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional. Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.

1 / 5 Share
June 20, 2023

Service levels have gone down drastically! Have been running behind them to solve issues for weeks. Any business owner concerned about their business should opt for similar apps with much better service!

Store Using app Total reviews Average rating
With Clarity About 1 month 3 3.7
Developer Reply

Hi there, We appreciate you taking the time to share your feedback and concerns. We apologize for the experience you've had with our support team. At Stamped, we strive to provide excellent service and resolve issues promptly. We understand the frustration you've experienced, and we take your feedback seriously. We value your business and are committed to addressing your concerns and providing the level of service you expect. Please know that we are dedicated to resolving your outstanding issues and restoring your confidence in our team. We will reach out to you directly to discuss your specific concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience.

1 / 5 Share
May 24, 2023

Nothing about this app functions properly. I cannot even figure out how to change the product photos.

Store Using app Total reviews Average rating
Developer Reply

Hi there Arcadian Hair team: Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused. We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue. If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped. Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.

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