Stamped Product Reviews & UGC
Build trust, drive acquisition & sales with customer reviews
Rating
4.8
feedback
6,418
chart
#1,027
All reviews
Rating Breakdown
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Oct. 11, 2023
We had a customer who unsubscribed from the Reviews email from Stamped.io still receive an email from Stamped.io with a follow up email requesting a review. Now the customer is threatening to report us for violating the spam act. Be careful, there seems to be a glitch in Stamped.io's system with unsubscribes.
Hello PROCLAIM team, First and foremost, we want to assure you that we take compliance seriously. Stamped is dedicated to providing services that align with all applicable laws and regulations. In particular, we are fully committed to adhering to email marketing guidelines. It's important to note that review request emails, like the ones Stamped.io sends, are generally considered transactional or relationship-based emails. These emails aim to enhance the customer experience, gain insights into product or service satisfaction, or improve the quality of products or services based on customer feedback. They are not primarily focused on advertising or promoting products, making them distinct from marketing emails. However, whether an email qualifies as marketing or not can depend on its content and intent. If a review request contains marketing elements, such as promotional language or offers, it could potentially be classified as a marketing email and would then need to comply with the CAN-SPAM Act's regulations. Our email templates are designed with compliance in mind, including features such as unsubscribe options. These templates offer a high degree of customization to allow you, the merchant, to ensure your communications meet the required standards. We've aimed to provide you with the tools to fulfill your responsibilities regarding the content and compliance of your emails. While we believe that our templates and features support your compliance efforts, we also understand the importance of addressing any concerns or areas for improvement. Our team is here for you if you have any specific questions or require assistance in making your email communications fully compliant. Your feedback and diligence in reporting your concerns are valuable to us. Rest assured, we are committed to working with you to maintain a high level of compliance in our services. Your partners in success, All of us at Stamped
Sept. 29, 2023
Eviter les galère et n'installer pas cette application ridicule bugger de toute part !
Hello Mechanical DIY Dealer team, We appreciate your feedback, and we're sorry to hear about your brief experience with our app. While we understand your concerns, it seems there might have been a misunderstanding as we couldn't find a support ticket from your end. If you encounter any issues or have questions in the future, please don't hesitate to reach out to our product support team at [email protected]. We're here to assist you promptly and ensure a smoother experience with our app. Thank you for considering us, and we hope you will give us another chance in the future. Your partners in success, All of us at Stamped
Sept. 19, 2023
Do not use with Shopify POS
Hello Herculean Meal Prep team, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the difficulties you've encountered when using Stamped with Shopify POS. The intricacies of this issue are indeed quite challenging, and we're actively collaborating with Shopify to find a comprehensive solution. We want to assure you that we are tirelessly pursuing a comprehensive solution, although progress on this front has been regrettably slower than we'd prefer. Your patience and understanding during this process are of immense value to us. Please be assured that we are committed to resolving this issue, and we'll keep you updated on our progress. If you have any questions or suggestions, please don't hesitate to reach out to us. Your feedback is crucial as we work together to enhance your experience with Stamped. Thank you for your continued support. The Stamped Team
Sept. 7, 2023
I couldn't import reviews properly and immediately uninstalled the app. I've since requested customer support (mainly "James") to cancel my plan and issue a full refund but they keep avoiding the request. Eventually I was billed the full amount in my monthly Shopify billing and this has yet to be resolved. This is the only app where I've had so much trouble getting a refund. I'd avoid this app and look for something else.
Hello Spirigem team, We appreciate your response, and we'd like to clarify our efforts to assist you. Our team has been working diligently to guide you through the cancellation process, which involves a simple three-question form. However, we haven't received a response from you or received the completed form, making it challenging for us to proceed with the cancellation and refund. To ensure we can promptly resolve your concerns, we kindly request that you fill out the mandatory cancellation form that we've previously provided. This will allow us to process your request accurately and efficiently. If you encounter any difficulties or have questions about the form, please reach out to us, and we'll be more than happy to provide guidance and support. We understand your frustration, and we want to assure you that our team is committed to resolving this matter as quickly as possible. Your satisfaction is essential to us, and we look forward to assisting you further once we receive the completed form. Thank you for your cooperation. Your partners in success, All of us at Stamped
Sept. 5, 2023
can't import review
Hello Cetras team, We're truly sorry to hear about the issues you've encountered with importing reviews. We're here to help, and we would have been more than willing to assist if you had reached out to our support team at [email protected] or through the widget in our help center. Our dedicated support team is committed to resolving any challenges you face with our app. Please don't hesitate to get in touch with us, and we'll work diligently to address your concerns and get your reviews imported correctly. Your feedback is valuable to us, and we hope you'll consider giving us another chance to assist you. We're here to support your success. Your partners in success, All of us at Stamped
Aug. 31, 2023
I have tried contacting support for 4 days now. The stars are not displaying on my shopify site and I've made no changes. Very very very poor customer service. I will be switching to Klaviyo immediately for this reason.
Hello Pseudo Force team, We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and want to resolve this with you. We've been diligently monitoring our support channels, and it appears that our responses have been sent. However, it seems there may be an issue with receiving our replies on your end. We recommend checking your email settings and folders, including spam or junk folders, to ensure our responses aren't being filtered out. We understand your frustration and would like to assist you promptly. Please double-check your email settings, and if you still haven't received our previous responses, reach out to us again on ticket #154018. Our team is here to help resolve the issue with the stars not displaying on your Shopify site. We appreciate your patience and the opportunity to assist you further. If you decide to stay with us or if you ever have questions in the future, we're committed to providing the support you need. Your partners in success, All of us at Stamped
July 11, 2023
We found out the widget has not been allowing customers to submit reviews over the last few weeks. We have reached out a couple of time and have not heard back. I would not recommend.
Hi there BackPacker's Pantry team, Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets. Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused. To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner. We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional. Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.
June 20, 2023
Service levels have gone down drastically! Have been running behind them to solve issues for weeks. Any business owner concerned about their business should opt for similar apps with much better service!
Hi there, We appreciate you taking the time to share your feedback and concerns. We apologize for the experience you've had with our support team. At Stamped, we strive to provide excellent service and resolve issues promptly. We understand the frustration you've experienced, and we take your feedback seriously. We value your business and are committed to addressing your concerns and providing the level of service you expect. Please know that we are dedicated to resolving your outstanding issues and restoring your confidence in our team. We will reach out to you directly to discuss your specific concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience.
May 24, 2023
Nothing about this app functions properly. I cannot even figure out how to change the product photos.
Using app
Over 4 years
Total reviews
2
Average rating
3.0
Hi there Arcadian Hair team: Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused. We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue. If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped. Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.
Oct. 8, 2024
If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.
Hi there Sweetwater team Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've been experiencing with our support team and product. We understand how frustrating it can be to have technical issues and not receive clear communication from us. We understand that our email-only support system can cause delays and does not offer the immediacy of a live chat system. While we currently can't support a live chat option, it is something we're working towards. We're working hard to improve our response times and communication processes to ensure that we provide our customers with the best experience possible. We are a small team, but we strive to offer world-class support. We understand that waiting for a response and going back and forth for clarification can be frustrating and time-consuming. We're committed to making sure that you have a better experience in the future by improving our communication process to ensure that we provide clear and direct solutions to your concerns. We're also sorry to hear about the technical issues you faced after upgrading to try new functions in our app. We understand how important it is for you to have our app working correctly, and we're working hard to resolve these issues as soon as possible. The issues have all been resolved and we look forward to continued stability here. Regarding the site maintenance issue, we did send out notifications, but we agree we could have sent more. We understand that this can cause confusion and frustration. We're working on improving our communication process regarding site maintenance and will make sure to keep our customers informed in the future. We appreciate your feedback and want to assure you that we value your business. We're committed to providing you with the best service possible, and we'll continue to work hard to improve our support team and product. If you have any further concerns or questions, please don't hesitate to contact us. We're here to help.
April 12, 2023
App does not work. Everytime I try to connect my shopify store to stamped.io it takes me to error page. Every single time
Hi there Eclipse Lighting team Thank you for taking the time to share your feedback with us. We're glad to say that the temporary issues we were experiencing with access to our app have been resolved. You're now able to connect your Shopify store to Stamped without any problems. We understand how frustrating access issues can be, and we apologize for any inconvenience this may have caused you. Our team worked hard to identify and resolve the issue as quickly as possible, and we appreciate your patience and understanding while we worked to fix it. We always strive to provide the best possible experience for our users, and your feedback helps us to improve. If you have any further questions or concerns, please don't hesitate to reach out to us. Our support team is always here to help and ensure that you have a positive experience with our app. Thank you again for bringing this to our attention, and we hope that you continue to enjoy using Stamped for all of your reviews and ratings needs.
April 10, 2023
Frontend is OK, but terrible BACKEND, and customer service is terrible they come with the intention of helping, but they break things even more which causes massive losses on your end.
Hi there Bluntique team, Thanks for flagging your concerns with us here. I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved. We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.
March 28, 2023
This would be a great APP if it worked. I find issues ALL THE TIME with features not working, not updating. You think everything is working fine but you never find out until you check. You have to check every feature every once in a while to make sure it's working as it should and VERY OFTEN it's not the case. I just found out dozens of approved reviews have not been published... went back months and I don't see them. The contact form inside the APP is not even working to contact support. I thought this was a great deal when I switched from Yotpo... I guess you get what you pay for. NOT RECOMMENDED, you will never know if the app is doing what it is supposed to.
Hi there Newborn Studio Props team, Thanks for taking the time to share your experience with us here. I see that you mentioned having issues with Stamped for some time now, though It looks like the only support ticket we have with you was created today. We hope you will give us a chance to resolve any outstanding issues you have with Stamped before choosing an alternative. Yours is the first report of our support widget not working so we're looking into that right away, thanks so much for letting us know! It looks like Blake is working with you now on your ticket, and he is one of our best! At Stamped, we strive to provide our merchants with the best possible experience, and your satisfaction is our top priority. We will be reaching out to you separately to discuss the best way forward and create a support plan tailored to your needs.
March 17, 2023
Good feature set, poor functionality and value/pricing compared to competitors. I ran into two dealbreaking bugs in the first few minutes using this app. First off - the onboarding page kept loading indefinitely. Had to manually update the app (after seconds of installing it) to fix this. Next up, tried to import reviews from my existing review app - the importer freezes after selecting the import file. I initially considered testing this app for the Google seller ratings functionality - turns out this is only available when opting for the "Professional" plan which starts at a 299 usd/mo. That's around a 766% price increase compared to Loox with just seller ratings to show for it. This is going to be a hard pass for me.
Hi there EVE Bands team, Thank you for taking the time to share your experience with Stamped We appreciate your feedback, and we apologize for the inconvenience that the issues you encountered have caused you. I understand that our app's pricing didn't meet your expectations compared to our competitors. However, we would like to highlight that Stamped offers a unique set of features that our competitors do not have. Our platform is built to improve the entire user experience, from collecting reviews to showcasing them on your website and helping you leverage the power of social proof to boost your sales. Regarding the Google seller ratings functionality, we would like to clarify that it is only available in our Professional plan. However, we offer many other valuable features in our other plans that might suit your business needs. Our platform is designed to be flexible and scalable, so you can choose the plan that fits your budget and business goals. In regard to your issues with the importer, It looks like the support request we have with you mentioned there were issues with the actual CSV you were using, and we would be happy to help you with that. I will reach out to you separately to discuss your concerns in more detail and create a better support plan for you. We value your business and appreciate the opportunity to make things better!
March 1, 2023
Terrible experience with this app and its developers! I've been having issues across all stores First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away?? Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business. 2 weeks later they seemed to have fixed the issues but it was already too late. Please save yourself the headache and get another app.
Hi there HeatedTek team, I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to. We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped! It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests. The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you. Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.
Jan. 17, 2023
Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users
Hi there Geckopia team, I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests. It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now! We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring! Please do let me know if there's anything more we can do to help!
Jan. 14, 2023
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Hi Rachel, Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far. From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call. To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated. You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!
Dec. 22, 2022
Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.
Hey there Holiday Bottle team, I'm sorry to see you've had this experience. The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for. I have located your support request and it looks like you submitted using our old support email [email protected] please note we are now using [email protected] for all support requests. I have flagged your request and one of our product support reps should be in touch soon to help you out. If there is anything we can do to help you succeed please let us know!
Dec. 22, 2022
Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed. Long story: After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch! We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews. Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions. For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team, I am terribly sorry to see this has been your experience. Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend. I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again. I see we are working with you to remove the widgets now and I do hope we can see you again in the future.
Dec. 21, 2022
After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!
Hi there XBODY team, We're sorry to see you go, and I can see that we are working with you now to ensure the widgets are properly removed. We've recently moved to a new support ticketing software to avoid these issues in the future and we have adjusted our team's schedules in order to provide more comprehensive coverage over weekends and holidays. The recent surge in request volume has certainly been a challenge, but we're growing our small team in the new year to ensure our merchants get the support they need. Thanks for your understanding.