Stamped Reviews & Loyalty
Increase sales with product reviews and loyalty programs
Rating
4.7
feedback
3,760
chart
#2,989
All reviews
Review RSS Feed
April 7, 2024
We paid upfront for a year for your reviews using Mustafa N. as our account support, and our development project took far longer than expected. We are still going and its nearly a year later. Stamped refuse to refund us or provide credit to reflect the delay. We have not used your software at all, and yet they say we are not entitled to a refund or anything, which I find egregious and this is something everyone needs to be aware of. Someone from Stamped, please contact me to arrange a resolution as I don't want to write bad reviews all over the place. Thankyou
Dec. 19, 2023
Zero stars. Hard to use and navigate. Won't input into website. Keeps give error codes.
Hello Chop'D Ratz Garage Team, We're sorry to hear about the challenges you've faced with our product. It's unfortunate that you've encountered difficulties with usability and navigation. We couldn't locate any support tickets under your name, and we'd really like to assist you directly with these issues. Please reach out to our Support Team with the specifics of the errors you're encountering, and we'll do our utmost to resolve them swiftly. Your feedback helps us improve and ensure a better experience for you. Thank you for sharing your concerns with us. Your partners in success, All of us at Stamped
Dec. 15, 2023
This is the worst app developer we work with. The app is extremely slow, they don't do what they promise, the service is zero. We very much regret installing this app.
Hello Mister Barish team, We're deeply sorry for the negative experience you've had. We aim to provide top-notch service and are disappointed to learn we've let you down. Your feedback is invaluable to us, and we appreciate you sharing your concerns. Rest assured, we're committed to resolving any issues you're facing. We want to ensure your experience aligns with the level of service we aim to deliver. Please allow us the opportunity to address your concerns promptly and effectively. We're here to assist you every step of the way and make your experience a positive one. We'd love the chance to discuss your specific issues further. Please reach out to us directly so we can assist you promptly and improve your experience. Thank you for your patience and understanding. Your partners in success, All of us at Stamped
Dec. 11, 2023
Hello Welding for less team, We noticed your recent rating and wanted to express our concern. Your feedback matters, and we would greatly appreciate any details or issues you might have faced to help us improve our services for you and others. If there's anything specific we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority. Your partners in success, All of us at Stamped
Nov. 22, 2023
Charged every month on multiple stores. Yet havent been able to access in over a month, support is horrid. They say update the app when there is no clear indiciatino on how to update. Not sure what we are paying for at this point. We never leave comments but after the expierence here is was just.
Hello Natty Superstore team, We truly regret the frustration and inconvenience you've experienced. It's disheartening to hear about the challenges you faced with our service and the support received. I looked into your case and saw that we've responded swiftly to your support ticket and followed up after noticing your review, eager to assist and resolve any issues. Your feedback is invaluable, and we're committed to addressing your concerns promptly. Please check your inbox for our recent correspondence, and let's work together to ensure a smoother experience for you. Your partners in success, all of us at Stamped.
Nov. 7, 2023
We resolved an issue for a customer and subsequently attempted to remove their review. However, it's still visible on our page even after three days, which is impacting our business. Attempts to reach the Stamped team via the chatbot have been unproductive, leaving me frustrated by the app's slow update times and the persistence of reviews we've chosen to delete. It's disheartening, considering the years spent gathering positive feedback, to think about removing the app over this.
Hi there Perfume Shark Team, Thank you for bringing this to our attention. It looks like Niran from our Support team was able to help you solve this within 24hrs of your reporting it. We're happy to see this is now resolved and hope you will consider updating your review. We appreciate your feedback, and we are committed to ensuring that your experience with Stamped.io is smooth. If you have any additional questions or need further assistance, feel free to reach out to us at [email protected]. Your partners in success, All of us at Stamped
Oct. 11, 2023
We had a customer who unsubscribed from the Reviews email from Stamped.io still receive an email from Stamped.io with a follow up email requesting a review. Now the customer is threatening to report us for violating the spam act. Be careful, there seems to be a glitch in Stamped.io's system with unsubscribes.
Hello PROCLAIM team, First and foremost, we want to assure you that we take compliance seriously. Stamped is dedicated to providing services that align with all applicable laws and regulations. In particular, we are fully committed to adhering to email marketing guidelines. It's important to note that review request emails, like the ones Stamped.io sends, are generally considered transactional or relationship-based emails. These emails aim to enhance the customer experience, gain insights into product or service satisfaction, or improve the quality of products or services based on customer feedback. They are not primarily focused on advertising or promoting products, making them distinct from marketing emails. However, whether an email qualifies as marketing or not can depend on its content and intent. If a review request contains marketing elements, such as promotional language or offers, it could potentially be classified as a marketing email and would then need to comply with the CAN-SPAM Act's regulations. Our email templates are designed with compliance in mind, including features such as unsubscribe options. These templates offer a high degree of customization to allow you, the merchant, to ensure your communications meet the required standards. We've aimed to provide you with the tools to fulfill your responsibilities regarding the content and compliance of your emails. While we believe that our templates and features support your compliance efforts, we also understand the importance of addressing any concerns or areas for improvement. Our team is here for you if you have any specific questions or require assistance in making your email communications fully compliant. Your feedback and diligence in reporting your concerns are valuable to us. Rest assured, we are committed to working with you to maintain a high level of compliance in our services. Your partners in success, All of us at Stamped
Sept. 19, 2023
Do not use with Shopify POS
Hello Herculean Meal Prep team, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the difficulties you've encountered when using Stamped with Shopify POS. The intricacies of this issue are indeed quite challenging, and we're actively collaborating with Shopify to find a comprehensive solution. We want to assure you that we are tirelessly pursuing a comprehensive solution, although progress on this front has been regrettably slower than we'd prefer. Your patience and understanding during this process are of immense value to us. Please be assured that we are committed to resolving this issue, and we'll keep you updated on our progress. If you have any questions or suggestions, please don't hesitate to reach out to us. Your feedback is crucial as we work together to enhance your experience with Stamped. Thank you for your continued support. The Stamped Team
Aug. 31, 2023
I have tried contacting support for 4 days now. The stars are not displaying on my shopify site and I've made no changes. Very very very poor customer service. I will be switching to Klaviyo immediately for this reason.
Hello Pseudo Force team, We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and want to resolve this with you. We've been diligently monitoring our support channels, and it appears that our responses have been sent. However, it seems there may be an issue with receiving our replies on your end. We recommend checking your email settings and folders, including spam or junk folders, to ensure our responses aren't being filtered out. We understand your frustration and would like to assist you promptly. Please double-check your email settings, and if you still haven't received our previous responses, reach out to us again on ticket #154018. Our team is here to help resolve the issue with the stars not displaying on your Shopify site. We appreciate your patience and the opportunity to assist you further. If you decide to stay with us or if you ever have questions in the future, we're committed to providing the support you need. Your partners in success, All of us at Stamped
July 11, 2023
We found out the widget has not been allowing customers to submit reviews over the last few weeks. We have reached out a couple of time and have not heard back. I would not recommend.
Hi there BackPacker's Pantry team, Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets. Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused. To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner. We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional. Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.
June 20, 2023
Service levels have gone down drastically! Have been running behind them to solve issues for weeks. Any business owner concerned about their business should opt for similar apps with much better service!
Hi there, We appreciate you taking the time to share your feedback and concerns. We apologize for the experience you've had with our support team. At Stamped, we strive to provide excellent service and resolve issues promptly. We understand the frustration you've experienced, and we take your feedback seriously. We value your business and are committed to addressing your concerns and providing the level of service you expect. Please know that we are dedicated to resolving your outstanding issues and restoring your confidence in our team. We will reach out to you directly to discuss your specific concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we appreciate your patience.
May 24, 2023
Nothing about this app functions properly. I cannot even figure out how to change the product photos.
Using app
Over 4 years
Total reviews
2
Average rating
3.0
Hi there Arcadian Hair team: Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused. We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue. If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped. Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.
Oct. 8, 2024
If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.
Hi there Sweetwater team Thank you for taking the time to share your feedback with us. I'm sorry to hear about the issues you've been experiencing with our support team and product. We understand how frustrating it can be to have technical issues and not receive clear communication from us. We understand that our email-only support system can cause delays and does not offer the immediacy of a live chat system. While we currently can't support a live chat option, it is something we're working towards. We're working hard to improve our response times and communication processes to ensure that we provide our customers with the best experience possible. We are a small team, but we strive to offer world-class support. We understand that waiting for a response and going back and forth for clarification can be frustrating and time-consuming. We're committed to making sure that you have a better experience in the future by improving our communication process to ensure that we provide clear and direct solutions to your concerns. We're also sorry to hear about the technical issues you faced after upgrading to try new functions in our app. We understand how important it is for you to have our app working correctly, and we're working hard to resolve these issues as soon as possible. The issues have all been resolved and we look forward to continued stability here. Regarding the site maintenance issue, we did send out notifications, but we agree we could have sent more. We understand that this can cause confusion and frustration. We're working on improving our communication process regarding site maintenance and will make sure to keep our customers informed in the future. We appreciate your feedback and want to assure you that we value your business. We're committed to providing you with the best service possible, and we'll continue to work hard to improve our support team and product. If you have any further concerns or questions, please don't hesitate to contact us. We're here to help.
April 10, 2023
Frontend is OK, but terrible BACKEND, and customer service is terrible they come with the intention of helping, but they break things even more which causes massive losses on your end.
Hi there Bluntique team, Thanks for flagging your concerns with us here. I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved. We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.
April 18, 2025
It took longer than expected to get up and running. Customer service was difficult to work with and we found the user interface to not be as intuitive as other platforms we have used. Just too many kinks here to really recommend. If our experience changes with time I'll update the review. But for now, we are disappointed with the switch.
Hello SafetyGloves team, We're sorry to hear that you've had a negative experience with our app. We understand how frustrating it can be when things don't work as expected. We take our responsibility to provide quality service seriously, and we appreciate your feedback. Regarding your comment about our customer service, we want to assure you that our team is here to help you. We have been trying to reach out to you via email, but we haven't heard back from you. We want to work with you to find a solution to the issues you're experiencing. Regarding your comment about our backend, we'd like to investigate further to see what might have caused the issue. Can you provide more information about the specific problems you've been encountering? We want to ensure that we fully understand your concerns so that we can work towards finding a solution that works for you. Thank you for your patience and understanding. We're committed to providing you with the best service possible, and we look forward to resolving this issue as soon as possible.
March 28, 2023
This would be a great APP if it worked. I find issues ALL THE TIME with features not working, not updating. You think everything is working fine but you never find out until you check. You have to check every feature every once in a while to make sure it's working as it should and VERY OFTEN it's not the case. I just found out dozens of approved reviews have not been published... went back months and I don't see them. The contact form inside the APP is not even working to contact support. I thought this was a great deal when I switched from Yotpo... I guess you get what you pay for. NOT RECOMMENDED, you will never know if the app is doing what it is supposed to.
Hi there Newborn Studio Props team, Thanks for taking the time to share your experience with us here. I see that you mentioned having issues with Stamped for some time now, though It looks like the only support ticket we have with you was created today. We hope you will give us a chance to resolve any outstanding issues you have with Stamped before choosing an alternative. Yours is the first report of our support widget not working so we're looking into that right away, thanks so much for letting us know! It looks like Blake is working with you now on your ticket, and he is one of our best! At Stamped, we strive to provide our merchants with the best possible experience, and your satisfaction is our top priority. We will be reaching out to you separately to discuss the best way forward and create a support plan tailored to your needs.
March 17, 2023
Good feature set, poor functionality and value/pricing compared to competitors. I ran into two dealbreaking bugs in the first few minutes using this app. First off - the onboarding page kept loading indefinitely. Had to manually update the app (after seconds of installing it) to fix this. Next up, tried to import reviews from my existing review app - the importer freezes after selecting the import file. I initially considered testing this app for the Google seller ratings functionality - turns out this is only available when opting for the "Professional" plan which starts at a 299 usd/mo. That's around a 766% price increase compared to Loox with just seller ratings to show for it. This is going to be a hard pass for me.
Hi there EVE Bands team, Thank you for taking the time to share your experience with Stamped We appreciate your feedback, and we apologize for the inconvenience that the issues you encountered have caused you. I understand that our app's pricing didn't meet your expectations compared to our competitors. However, we would like to highlight that Stamped offers a unique set of features that our competitors do not have. Our platform is built to improve the entire user experience, from collecting reviews to showcasing them on your website and helping you leverage the power of social proof to boost your sales. Regarding the Google seller ratings functionality, we would like to clarify that it is only available in our Professional plan. However, we offer many other valuable features in our other plans that might suit your business needs. Our platform is designed to be flexible and scalable, so you can choose the plan that fits your budget and business goals. In regard to your issues with the importer, It looks like the support request we have with you mentioned there were issues with the actual CSV you were using, and we would be happy to help you with that. I will reach out to you separately to discuss your concerns in more detail and create a better support plan for you. We value your business and appreciate the opportunity to make things better!
Jan. 17, 2023
Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users
Hi there Geckopia team, I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests. It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now! We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring! Please do let me know if there's anything more we can do to help!
Jan. 14, 2023
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Hi Rachel, Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far. From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call. To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated. You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!