REVIEWS.io Product Reviews
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.6
feedback
712
chart
#1,128
All reviews
Rating Breakdown
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May 12, 2023
@vilash has been super helpful in sorting some problems inherited by our agency. Very efficient and practical advice.
May 4, 2023
Well-designed app with practical, and engaging functionality. Perfect for any B2C business looking to develop its social proof and better understand how customers engage with products. Support from the onboarding team was great, and significantly shortened the time required for app setup!
April 28, 2023
@Kai is very helpful and quick when needed. He took the time to explain for me what I needed to do.
April 27, 2023
The app is very easy to use and we've received excellent customer service from Vilash. She made sure we understand how to get the most value out of the platform and offered us customised advice based on our business and goals.
April 24, 2023
Hands down the best review company! We'd been having a few issues with integration due to being on an older and custom Shopify theme but the customer service has been amazing! :) Super helpful and quick.
April 24, 2023
Easy integration and a super helpful customer service! Response / Problem solved within a few hours!
April 23, 2024
This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time
April 19, 2023
Great support from Vilash. We've found the installation process easy and have been able to collect valuable reviews from our customers. Excited to use the new features!
April 14, 2023
Review.io makes a lot of sense for us as a community driven startup. Good customer service. easish to use
April 12, 2023
We have been using Reviews IO for a few months now. I love how user-friendly the platform is. It has made a massive difference for us by pushing all the reviews to our Walmart store. We use customer testimonials very often and being able to search and pull testimonials and create snippets super fast has been a huge time saver. We had a few snags while getting everything set up but the Reviews IO team was so very helpful and made sure everything was set up and functioning the way it should. Highly recommend this app.
April 6, 2023
We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.
Thank you for sharing your feedback with us. We apologise that your experience with our service did not meet your expectations. We strive to provide our customers with the best possible experience, and we regret that we fell short in your case. We offer a self-serve subscription that gives you complete control over your plan. You can easily upgrade, downgrade or cancel at any time. We are glad that we were able to assist you in finding a resolution that met your needs during your initial chat with us. As a licensed Google Review Partner, we maintain strict review verification processes to ensure the trust and integrity of our review platform. We also have a vast array of customisable options, that we would have been more than happy to guide you through. If there is anything else we can do to assist you, please do not hesitate to let us know. Best regards, The REVIEWS.io Team.
April 6, 2023
The support is the best we've encountered, from explaining the platform to onboarding and setting up. The functionality is very detailed and the possibilities are endless. We are really impressed and appreciate all the help we've had. Thanks so much, guys!
April 4, 2023
Reviews.io is super easy to use and has a super helpful and passionate support staff!! Would recommend to anyone who is looking to easily manage their customer relations!
April 4, 2023
Great features, but the best bit is their excellent customer service! Always get someone super helpful and friendly on their live chat.
April 4, 2023
- Great opportunities with this app - Fast and kind support with great assistance - worth any penny
April 3, 2023
Really great support to maximise our use of Reviews - wished I'd reached out earlier as I have receive so many useful tips now and also the offer to help with adding any snippets to our website
March 31, 2023
AMAZING Tool and Amazing Service by the TEAM - The reps are very responsible and they seem to assist very nicely. Highly Recommend
March 31, 2023
I'm glad they have a dedicated customer service team, or else I wouldn't have been able to upload the code on my own. I look forward to using that app. I'm excited about the prospect of gathering more product and website reviews.
March 30, 2023
Features are great, and your users can leave reviews without creating accounts on some third-party system. Support has been great, and the free trial lets you test most of the features. Not the cheapest, but worth it for the value.
March 30, 2023
I had a seamless and positive experience transitioning from Loox to Reviews.io. The staff at Reviews.io were incredibly supportive from ordering to installation. The platform was easy to use and the features were powerful. The support team was always available to help with any questions or concerns. Overall, I highly recommend Reviews.io to anyone looking for a reliable review platform