![SendOwl for Shopify](https://cdn.shopify.com/app-store/listing_images/eb093c6833db2d217efae818edddb61c/icon/COmxk_qcuO8CEAE=.png)
SendOwl
Sell digital products and downloads online today via SendOwl
Rating
4.5
feedback
163
chart
#3,953
All reviews
Rating Breakdown
Aug. 9, 2024
SendOwl has helped us securely deliver digital content - a service we have not had the resources to build ourselves. They are quick with customer service and pivoted nicely when shopify deprecated the old checkout process.
Thank you for taking the time to leave such a wonderful review! I'm glad we're able to meet your needs and help where we can. Thanks, SendOwl.
March 17, 2024
*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.
Just wanted to drop a note here - I believe we resolved your issue and were able to help, but please let us know if that is not the case. Glad we could we could get you on the pricing plan that was a good fit. Thanks, SendOwl.
Nov. 30, 2023
I love send owl because of its ease of use. you need no technical background to set it up. it also allows us to import thousands of license keys at once and automatically delivers our downloads and licenses. its a great product especially for the entry cost.
Hi, thank you for sharing your experience. It means a lot to all of us SendOwl and I'm glad we're able to help! Thanks, SendOwl..
Nov. 2, 2023
Thanks for the review! It's been a pleasure working with you! Thanks, SendOwl.
June 26, 2023
I have very much enjoyed using SendOwl. It's been an app that has given me 0 issues. I understand with technology sometimes servers are going to go do for whatever reason, and SendOwl is always incredibly quick to get things working again the few times it has happened over the last 4 years. Very happy with this app, their customer service, and pricing. I will continue to use this app for my website!
Thank you for taking the time to leave such a great review. I'm so glad we're able to meet your needs! Cheers, SendOwl.
June 20, 2023
We have used SendOwl to deliver our digital products since spring of 2020. Creating and uploading products is a breeze. The ability to create and sell product bundles was a game changer for our business. We have always been impressed by the ease of use on the Shopify platform. Their customer support team has always been a pleasure to deal with and has resolved any issue quickly.
Thank you for sharing your experience! It makes a huge difference to us. Let us know if you need anything. Cheers, SendOwl.
April 21, 2023
Works smoothly and allows us to bundle products together easily for specific variants on Shopify. I also love that: - You can delivery in various formats, from redirect link to file upload to drip, to a service. - through SendOwl we can send product updates to all our customers. - when you process a refund on Shopify it automatically locks file access as well on SendOwl (but you can undo that if customer still needs access) - able to set up a link to the downloads page from all the customer touch points, like thank you page, order page, and order confirmation email.
Thank you so much for sharing your thoughts and experience with SendOwl, it means a lot to all of us. We are really glad to hear the integration is smooth and easy for your business needs. Thanks again!
March 23, 2023
I've been using SendOwl on my Shopify store for years, and it's honestly made selling digital products so much easier. The setup was simple, and I appreciate how it automates deliveries while still giving me control over download links. It's great to see my customers have a smooth experience, and I'm happy I can rely on SendOwl to keep things running smoothly. The whole process has become efficient and stress-free, which is exactly what I need!
Wow, thank you for such a glowing review, we are very happy to know that everything is working well for you. But of course, if something does arise, please reach out to us. We are always happy to help. Again, thank you for sharing your experience with SendOwl!
Feb. 28, 2023
Sendowl offers the flexibility we need, along with great customer support. They are always quick to reply and super friendly. Thank you for all you do!
Thank you for taking the time to share your experience with SendOwl, we greatly appreciate your review. Of course, reach out to us in support if we can help with anything! Thanks again.
Nov. 13, 2022
I don't ever leave reviews, but I am very disappointed in the app and even more disappointed in the customer service. There is a page within the app that states there are unlimited downloads. I based my whole store around this and paid my assistant to set up my store using this app. Well come to find out, they don't actually offer unlimited downloads. When I contacted customer service I was given the run around and told that no where on their site do they advertise this (essentially implying that because it's not advertised this way, the incorrect wording within the app shouldn't matter). Super disappointed, but even more upset by the response. Sorry, but don't say you have something and then treat your customers in a dismissive way when they ask where the feature is. Will be removing every bit of my store because I'm not giving money to an app that falsely advertises and then tells me it's my fault for actually reading about the features they falsely claim to have.
Hi Erin, Sorry for the confusion. As I shared in the support ticket, we do not support unlimited downloads as we operate differently and everything is tailored towards the individual purchase and not the mass distribution of a file. At this time, we offer the choice of 3, 5 and 10 download attempts for each order. You can also reset the download attempts for your buyers at any time. We will update the download settings page in our app to ensure the copy is up to date and I'm sorry you've had this experience. We value your business and your feedback, so thank you for sharing your experience. If we can help with anything else, please don't hesitate to get in touch with us, we'll be happy to help. Again, thank you for your time, your thoughts and comments are valued. Wishing you the best. Chelsea
Oct. 4, 2022
I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!
Hi, thanks for the wonderful review and recommendation, and, of course, welcome back! Please reach out if we can help with anything. Cheers, Paul.
Aug. 19, 2022
Super disappointed. Signed up so I could get the free plan thinking it was a pay-as-you-go option since that's what's indicated on this page but in my SendOwl admin, there was something about how it was estimated that I was going to owe $15/month. I emailed Support and the response I got was that the email associated with the plan I signed up for the "Shopify-Only Growth Plan." SendOwl support referred me to this specific Shopify page about their app that clearly indicates that there's a "free" option and the next level up is Standard ($9/month), Growth ($15/month), and Custom ($89/month). I didn't sign up for the Growth plan. I wanted the free/pay-as-you-go plan. There appears to be no way for me to change this. Support didn’t even try to help me figure that out. Super disappointed. I feel like I was offered one service and given something and told it was more expensive though I didn't okay that. I have no clue if this app works or how well it does. I have found a less expensive option to do what I want that I’m already paying for but had hoped SendOwl would be an option that might work for my business.
Hi, Paul here. I am sorry for your experience! From your feedback, we have reviewed the onboarding process to ensure it's as clear as possible as to what plan you are choosing. With that said, our team did reach out and offered to move you to the Free Plan. Unfortunately, we didn't hear back from you but our offer still stands (as it does with anyone) so let us know if you want to move to the Free Plan! Cheers, SendOwl.
April 20, 2022
Great app that allows my clients to download their digital resources. The app makes it easy to upload files on my end and it makes it easy for my clients to download their files. It also automatically marks off the orders as fulfil with a note that the document has been fulfilled by SendOwl. Thank you for the great app
Thanks so much for the amazing feedback! We really appreciate you taking the time to share your experience. If you do find any issues or have any questions, let us know. Thanks again from the SendOwl team.
April 14, 2022
It has been a week since I launched my Shopify store where I sell my ebooks. This is my first online store and I was preparing myself for possible trouble, but thanks to SendOwl I have been making sales without any issues or complaints so far! SendOwl is simple to use, yet has a lot of amazing features I could use for my business. My target customers are not English speakers but the email templates can be customized and translated to their language and it works just fine. The stamping feature gives me a sense of assurance, too. I highly recommend SendOwl to anyone who is planning to bring their digital products out there.
Thanks for taking the time to leave us such a great review! We appreciate your kind words and be sure to reach out if you have any issues. Cheers, SendOwl.
Feb. 24, 2022
I have been using SendOwl integration with my Shopify store for over 5 years now. It is a great service, and helps me to deliver my digital goods to my customers. The dashboard is easy to use, and setting up products is very straight forward. Any time I have contact support they have been very quick to reply and super helpful to get any issues solved. I would 100% recommend using SendOwl to deliver digital files to customers via your Shopify store.
Thank you for taking the time to share your amazing feedback, it means a lot to all of us at SendOwl. Reach out if we can help with anything. Cheers, SendOwl.
Feb. 21, 2022
Overall it's a good app. Customer support is great if you ever need to reach out. Uploading is easy and smooth. If you are attaching your videos into your shopify products you first create the product in shopify and then link the product to the uploaded video in sendowl. The "button codes" don't apply to shopify. With sendowl you get paid within a couple of days unlike vimeo who only pays out once per month via paypal. There are also no additional fees, only the monthly subscription. The reason for the four stars is that your monthly GB usage does not roll over or start fresh. It's an overall accumulation. I do videos daily so I never stay within the monthly GB usage. I do believe Paul told me it's an additional 20 cents for every T overage. I can't remember exactly the amount so you want to ask before your trial is over. One last note if you choose not to link your video to your shopify store, sendowl's area to place a description of your videos does not do paragraphs or breaks in between the information. You need to use html format for the separations. I will stay with this app because it's a good app. I like the ease of uploading, can use it without adding to my shopify store, can add an image and a description, and the quick payouts.
Thank you for sharing your feedback. We greatly appreciate you taking the time and we are pleased to hear that SendOwl is working for you. Whilst we try to keep all accounts priced simply we do occasionally ask merchants who sell large-sized files to go on a Fair Usage Bandwidth plan. So if you exceed the bandwidth limit that is allocated in your plan then the additional bandwidth used is charged at $0.20/GB. EDIT: Removed a comment as I was referencing the wrong thing! I was discussing bandwidth and not storage. Sorry for any confusion there! Again, thank you for sharing your experience. Reach out if we can help with anything.
Jan. 26, 2022
Great so far! Worth the monthly fee as well! I appreciate the added features like link expiration limits, putting the customer's names on the PDF's for security, and that they DON'T automatically mark certain purchases as fulfilled when the digital downloads are sent in addition to physical products that are not yet fulfilled. My only issue is that by having the customer name automatically put on the PDFs, it takes away the interactive feature from the PDF.
Hi! Thanks for the great review and feedback! It is true that stamping the PDF does lock it so that the stamp can't be easily removed. However, we've heard similar concerns and we have an updated PDF stamp planned for this year which should tackle this very issue! Cheers, SendOwl.
Jan. 6, 2022
I use Sendowl to sell music scores and it's great. Furthermore, I love the analytics they offer, by geography and products. It's a really great plugin.
Thanks for taking the time to leave us such a great review! We appreciate your kind words and be sure to reach out if you have any issues. Cheers, SendOwl.
Oct. 21, 2021
Early days but so far so good. Easy to set up and tailor to your business and good support. I used to get quite a few customers asking how to access their downloads, now we've moved to SendOwl these have stopped.
Oct. 9, 2021
Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment
Thank you for your review, I can understand your frustration. However, as we noted in the support ticket exchange, the issue is not with SendOwl but with your external script. In other words, your own script is failing to generate the orders and the issue is not with SendOwl. -- UPDATE: The merchant did respond to the ticket and confirmed it was their script that caused the issue and not an outage with SendOwl. -- We do appreciate your business and hope we can help. And, for true [rare] outages, we do have real-time reporting and support.