Point of Sale

May 3, 2025

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card. 2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store. 3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product. 4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system. 5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order. I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.

April 26, 2025

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

April 21, 2025

I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!

April 8, 2025

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

March 20, 2025

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.

Feb. 12, 2025

Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke

Jan. 30, 2025

JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.

Jan. 20, 2025

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

Jan. 13, 2025

Jan. 7, 2025

Customer care is a joke. Requested to speak with someone over the phone multiple times. Insisted on dealing with issue through chat. absolute joke

Dec. 12, 2024

Reseña detallada de Shopify POS: 1/5 Shopify POS ofrece una interfaz amigable y una integración directa con la plataforma en línea de Shopify. Sin embargo, en nuestra experiencia operativa en México, hemos identificado múltiples limitaciones que afectan significativamente la eficiencia y la satisfacción del cliente en un entorno minorista dinámico. A continuación, se detallan diez puntos críticos: 1. Falta de soporte para múltiples divisas Operando en una zona turística con clientela internacional, la incapacidad de Shopify POS para procesar pagos en efectivo en diferentes divisas sin conversión automática nos obliga a realizar cálculos manuales. Esto incrementa el riesgo de errores y ralentiza el proceso de pago, afectando negativamente la experiencia del cliente y la precisión en la gestión de caja. 2. Incompatibilidad con Shopify Payments en México En México, Shopify Payments no está disponible, lo que nos obliga a utilizar terminales de pago externas para procesar tarjetas de crédito. Esta situación complica la integración de pagos y puede generar inconsistencias en la conciliación de ventas. 3. Disponibilidad limitada de hardware La tienda de hardware de Shopify no realiza envíos a México, lo que nos obliga a adquirir equipos compatibles a través de minoristas externos. Esto puede resultar en dificultades para encontrar hardware compatible y en posibles problemas de integración. 4. Problemas de rendimiento y estabilidad Hemos experimentado lentitud y fallos en el sistema durante eventos de alta demanda, lo que resulta en interrupciones en el servicio y pérdida de ventas. Por ejemplo, durante un evento con gran afluencia de clientes, el sistema se volvió inoperativo, impidiendo procesar transacciones y generando largas filas y frustración entre los clientes. Estas interrupciones afectan la confianza en el sistema y la reputación de nuestro negocio. 5. Integración limitada con hardware de terceros La compatibilidad de Shopify POS con hardware de terceros es limitada, lo que nos ha obligado a invertir en equipos específicos de Shopify, incrementando los costos operativos. Por ejemplo, intentamos integrar un escáner de códigos de barras de un proveedor reconocido, pero la falta de compatibilidad nos forzó a adquirir el modelo específico que Shopify recomienda, generando gastos adicionales no previstos. 6. Soporte técnico insuficiente En situaciones críticas, el soporte técnico no ha respondido con la rapidez y eficacia necesarias. Al enfrentar un problema técnico que impedía procesar pagos, contactamos al soporte y recibimos una respuesta después de 48 horas, tiempo durante el cual nuestras operaciones se vieron gravemente afectadas. La falta de asistencia oportuna en momentos cruciales compromete la continuidad del negocio. 7. Funcionalidades básicas ausentes Funciones esenciales como la gestión avanzada de inventario y la personalización de recibos están ausentes o requieren costosas actualizaciones. Por ejemplo, la incapacidad de ajustar rápidamente los niveles de inventario desde el POS nos obliga a realizar estas modificaciones desde el panel de control en línea, lo que no es práctico en un entorno de venta al por menor de ritmo rápido. 8. Requisitos específicos de dispositivos La aplicación Shopify POS está disponible solo para dispositivos iOS y Android, excluyendo su uso en computadoras de escritorio o portátiles. Esto limita la flexibilidad operativa y puede requerir inversiones adicionales en dispositivos compatibles. 9. Actualizaciones obligatorias A partir del 3 de noviembre de 2023, Shopify POS requiere actualizaciones cada 180 días para mantener el acceso a la aplicación. Esto puede generar inconvenientes si no se gestionan adecuadamente las actualizaciones automáticas. 10. Falta de soporte para sistemas operativos beta La aplicación Shopify POS no admite sistemas operativos beta. Esto restringe el uso en dispositivos que no cumplen con estas especificaciones. Conclusión Aunque Shopify POS se integra bien con la plataforma en línea, sus limitaciones en el manejo de múltiples divisas, incompatibilidad con Shopify Payments en México, disponibilidad limitada de hardware, problemas de rendimiento, integración restringida con hardware de terceros, soporte técnico insuficiente, ausencia de funcionalidades básicas, requisitos específicos de dispositivos, actualizaciones obligatorias y falta de soporte para sistemas operativos beta lo hacen inadecuado para operaciones minoristas complejas y de alto volumen en el mercado mexicano. Es esencial que Shopify aborde estas deficiencias para ofrecer una solución POS más robusta y confiable.

Nov. 5, 2024

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers. Key Issues: Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations. Nobody to help you out with transitioning from existing to Shopify POS. Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be. Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business. High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system. In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.

Oct. 30, 2024

Sono molto dellusa, dopo una settimana che ho installato POS, cassa fiscale non si collega a software di Shopify (la uso manualmente, ma potevo fare nello stesso modo anche con la cassa di prima) e una settimana che scrivo ad assistenza (solo per chat) dopo poco appare problema tecnico della chat, e devo iniziare di nuovo con prossimo assistente, senza successo. Scritte su scritte senza la risuluzione del problema, spese soldi e solo delusione. Assistenza 7/24 non è vero, perché è inesistente

Oct. 23, 2024

IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't. Shopify should be embarrassed.

Oct. 11, 2024

I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.

Sept. 21, 2024

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

Sept. 4, 2024

I do not recommend POS for France market : - No distinct bank payout per store location - No cash reconciliation - No ZDECAISSE (specific report for France) - Cannot print labels per "supplier order", have to print each individually... The POS idea is good but the product is below standard.

July 13, 2024

Shopify is the king of Ecom. Unrivaled. Nothing more to say there. The Point of Sale is another monster altogether. Really shocked by the limitations. We migrated from a rival POS system expecting Shopify to outshine them on all fronts. It has been precisely the opposite. The UI is slick, but the features are barebones. Digital receipts don't scan. Can't run reports on inventory adjustments. Reporting altogether is very minimal. Can't reload gift cards. Label printing is worthless. I've been working the forums like crazy trying to find workarounds for this and workarounds for that. We've had to add more than a dozen apps on top of Shopify just to get close to the functionality that we had in our old POS system. Here's the kicker - Shopify + all of the apps that we've piled on is now almost $3,000/month. We were paying $350/month with our old system for better brick and mortar functionality. We were sold on Shopify Plus as the future - and for Ecom - it probably is. But if you have a brick and mortar store - they're not close yet. Tech support has been kind and helpful, but their hands are tied by a platform that is simply lacking basic functionality for a growing physical store. I'm writing this review in hopes that these problems get fixed. If they do - I'll be right over here to fix my review. But as it stands, we feel like we got sold.

July 10, 2024

The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a new application every few days, while customers stare at you for looking like you don't know how to use your own POS system. We sunk a lot of time and money into this thing and it provides constant frustration.

July 9, 2024

Pessima app. Non è assolutamente un POS completo, ci sono tantissime lacune e spesso presenta dei bug al checkout. Inoltre è limitato in tutte le sue funzioni. Esperienza terribile non lo consiglio a NESSUNO.