Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,860
chart
#1,178
All reviews
Rating Breakdown
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March 14, 2023
The product and its descriptions do not translate. There is no user manual or information. I hope it will be fixed soon
Hi Tolga, This is Teresa from Transcy and we personally apologize for your unexpected experience with our app Regarding to your issue, because you uninstalled our app, so it's hard for us to check your issue, so please consider to reinstall our app and let us have a chance to support you with the highest priority. We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support. Regards, Teresa Transcy by OneCommerce
March 5, 2023
This translation app is such a nightmare. It doesn't translate all website sections properly and the support is an utter joke. Also, theyve just raised their prices by 50%. I wouldn't recommend!
Hi there, This is Saha and we personally apologize for any inconvenience causing to your experience 1. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy 2. For the change of pricing, we are planning to improve the app’s performance including releasing new features and upgrading the server as well this year. After a hard time discussion, we have to change on our Pricing plans. We hope to get your understanding and support during this change. Along with this change, we guarantee to bring you a better experience with our app and service We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Saha Transcy by OneCommerce
April 16, 2023
***update 04/23*** Terrible! stay away from it if you want an app that works and support team that helps. We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices. After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app. If you are looking for an app dont get this. It is nerve wrecking and useless. ***original review*** I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks
Hi Pablo, This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience 1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us 2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support. Regards, Kieran Transcy by OneCommerce
Feb. 10, 2023
Offre gratuite non valable si la boutique est ouverte depuis plus de 60 jours. Aucune informations concernant cette condition, obligé de payé ! Je ne recommande pas
Hi Kevin, This is Ruby and we sincerely apologize for this inconvenience causing to your experience In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Ruby Transcy by OneCommerce
Feb. 9, 2023
SI VOUS NE VOULEZ PAS PERDRE VOTRE TEMPS NE L'INSTALLER PAS. SUPPORT CLIENTS AUSSI LENTS QU'UNE TORTUE.
Hi Cleo, I'm Sarah from Transcy and we're deeply sorry for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us 2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support. Regards, Sarah Transcy by OneCommerce
Feb. 8, 2023
Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them. They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it. They messed up my international SEO ranks and are not willing to help me. Never ever use this app. --- Edit Feb 8, 2023 Response to Peter: It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT. It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really? I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'. Total waste.
Hi OZKAN, I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us Regarding to your main concerns as following: 1. We have realized that changing to a new version will not be easy for users, and it would take a while to get familiar with the new version, however we're here and willing to help until it's completely resolved 2. Based on your SEO issue, we have seen that one of our colleagues is following your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support. Regards, Peter Transcy by OneCommerce
Jan. 27, 2023
4 hours to translate 1 single page (with the help of the support team).. I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some functions in their app works.... As a result, I ultimately decided to delete the app and unfortunately this experience cost me approximately 4 hours.
Hi Sam, I'm Brian from Transcy and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation 2. Based on your feedback about our app, we will recheck carefully and improve it in the right. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Brian Transcy by OneCommerce
Jan. 4, 2023
very bad app, bad support i was take 3 full days to explain tmy problem and nothing happend! i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour? should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are you serious!!!
Hi Salman, I'm Brian and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Brian Transcy - Translate Language and Convert Currency
Dec. 22, 2022
Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !
Hi Miroslav, This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority. We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support. Regards, Anna Transcy by OneCommerce
Nov. 23, 2022
The free part is a lie which you won't figure out before you have installed it and given your data to them.
Hi Tommy, This is Emily and we sincerely apologize for this inconvenience causing to your experience In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Emily Transcy - Translate Language and Convert Currency
Nov. 7, 2022
It says only language is free but when you download and install the app it says free plan is not available. That is a waste of my time you don't advertise what you don't offer that not a honest business
Hi there, This is Kaylin and we're deeply sorry for your unexpected experience with our app Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Kaylin Transcy - Translate Language and Convert Currency
Nov. 4, 2022
Unfortunately, this is the only rating I can give at the moment. I read their offer to translate into two languages for 9.90, in fact it turned out that a normal translation can be done into 1 language, and the second language will be a translation of something like google translate in real time, that is, it is completely useless for SEO optimization! I would give this app a 5 and use it and recommend to friends if I got what I expected! The Shopify app makes two normal translations completely free of charge and also plans to add more, but here there is only one!
Hi Maria, Here's Brian from Transcy and we sincerely for this inconvenience In relation to your issues as following: 1. First of all, we're so sorry if our app information made you confused. For the basic plan, you can add two target languages including one advance language and one basic language. Please be advised that with basic language, it's will be translated automatically by AI translation. In case you want to add more advance languages, please consider to upgrade your plan 2. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Looking forward to hearing from you soonest Best Regards Brian Transcy by OneCommerce
Aug. 9, 2023
I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to provide detailed screenshots in an attempt to facilitate problem-solving, there consistently seems to be a recurring flaw in the solutions offered. There are many things to be improved about this app's functionality.
Hi Alejandro, Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience 1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us 2. We have seen that one of our colleagues is following your case via the relevant channel, they gave you clear explanation as well as solutions for your case, please kindly check and let them know if you need further support Regards, Iris Transcy by OneCommerce
Oct. 18, 2022
Horrible translation to portuguese. If you have colors as part of variants they will not translate. For example, "orange" according to the support team it is not translated because it is complex. A lot of bugs specially with currency conversion. If you need portuguese, stay away.
Hi MANOEL, Here's Kane from Transcy and we're deeply sorry for unexpected experience with our app In relation to your issues as following: 1. Our app has realized that most of variant's translation like color as well as size will be translated inaccurately or its format will be broken into other languages, so once you press the button "translate" we will keep its content in target language as same as original in default language. As a result, to avoid this problem please help me go to each of them to edit for the best translation quality as your preference 2. For currency issue, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Looking forward to hearing from you soonest Best Regards Kane Transcy by OneCommerce
Sept. 17, 2022
This app is STEALING my data all the time! I have been using this app Transcy for 2 weeks. Unfortunately, I just found this terrible fact. As a translation App, it has gained the permission to access a lot of Business Confidential Information of my store, which includes all the information of my customers, orders, products and even the right to edit them. As a merchant, I have good reason to believe they are STEALING my business data all the time! DO NOT INSTALL this app, unless you want to be naked in front of them. And you don't have any ideas what & when they will do with your store secretly！
Hi SUYANG, This is Stephen and we're deeply sorry for your unexpected experience with our app In relation to your concern, one of our colleagues sent you some unnecessary access permission without clear explanation, it's our mistake, we already checked with that agent and had a proper training to avoid it. However, actually we did not touch or edit anything without your approval, because in some cases to check your issue regarding to language as well currency, we need some access permission according to Shopify's policy, so I highly appreciate your empathy on this situation We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Stephen Transcy - Translate Language and Convert Currency
Aug. 11, 2022
No Transparency, Terrible customer support. Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally, I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support Best Regards Marry Transcy - Translate Language and Convert Currency
Aug. 6, 2022
Terrible experience, the application leaves too many objects or words untranslated, and the manual translation does not work or works poorly, adds unwanted labels to the translations. The worst thing is that when you uninstall the application, the damage is done.
Hi Raúl, I'm Dane from Transcy and we personally apologize for any inconvenience causing to your experience We have seen that one of our colleagues is following your case, she gave you clear explanation as well as solution for your case, please kindly check your email and let her know if you need further support Best Regards Dane Transcy - Translate Language and Convert Currency
July 13, 2022
Dejó de funcionar. El botón de traducción ya no parece en mi pagina de shoppify. No sé mas que decir para junta 100 caracteres
Hi Nadav, This is Doris and we're deeply sorry for your unexpected experience with our app Regarding to your main concern as switcher (language selector) not showing, it's now fixed, please kindly check it again I have seen that one of my colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support. Regards, Doris Transcy - Translate Language and Convert Currency
July 12, 2022
BE AWARE After my bad experience and finally canceling and removing the app which left a lot of useless code on my side, I received 6 to 8 emails in 4 days one phone call on my personal phone number (they were masking their phone number) and they send me messages on Whatsapp. They don't respect your personal data and they will SPAM you to death! Completely useless! If you plan to translate your language from English to another language that is not Latin based, the chances of the fonts working in both languages are zero to none. And this app does not offer support or a build-in solution to adjust/change the fonts in the second language so your website will look clean and professional. The AI translation tool is a joke, don't use it to translate your website with it. Customer service was a total disappointment, they refuse to cancel my subscription even if I was in the 14-day trial and they claim that they offer 30 days refund... what a joke!
Hi Vasilis, This is Amanda and we're deeply sorry for your unexpected experience with our app Regarding to your concerns as following: 1. On the behalf of my team, I personally apologize because of this inconvenience and it made you feel disrespectful. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy 2. For leftover code when removing our app, as usual once you uninstall our app, our core code will be removed as well, however if there's still the leftover code, you can contact us for further help or refer to our article with the title "How to remove leftover code after uninstalling Transcy?" in Help Center 3. For the main issue with changing font for target language, unfortunately it's not yet on our app, however I appreciate your suggestion and investigate to find a relevant solution for future update. Right now, our just translates the language from your default to target language, for the font of target language, it will be kept the same as original font. Hope this will clarify your concerns. Should you need further support, please let us know as soon as possible Regards, Amanda Transcy - Translate Language and Convert Currency
June 25, 2022
Jennifer from support is really slow. I have asked to connect with another agent, but nothing happens. Translation doesn't work properly on mobile pages, but I can't find help for this. And all the problem is not over here. Today I am dealing with Johnson from support. I have site speed decreased from 77 to 49. And all the language selections are messed up.
Hi Andrius, I'm Brian and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation. 2. Translation issue because there is a conflict between our app and your page speed optimized code. I have seen that one of my colleague is reaching out you but unsuccessful, please check your email for further support. Looking forward to hearing from you soonest Regards, Brian Transcy - Translate Language and Convert Currency