Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,526
chart
#555
All reviews
Review RSS Feed
March 17, 2025
Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them. BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work. On the top of this, the support is so incompetent they don't even understand the root cause of the issue. I ask one thing, give them example, screenshots and end up answer for completely different issue. Waste of time
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - For the unexpected support from the agent, we will have a proper training to improve the service to be better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - In relation to your issue, unfortunately, because of technical limit, we have not yet supported this function. As a temporary solution, you should change location instead. By doing so, the currency along with URL as subfolder will change accordingly - We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
Feb. 17, 2025
I have been charged for it even though I didnt use it!!! It slows down my website hence uninstalled but looks like I am forced to pay, anyways.
Hi there, This is Saha and we're deeply sorry for any inconvenience causing to your experience - We're wondering that there was a misunderstanding. For making it clear, although you did not use it, if you still keep the app install, you get the app charge unless you uninstall the app - We have seen that one of my colleagues has reached out you via email and provided clear explanation, please let them know if you need further support. Best Regards Saha Transcy by OneCommerce
Jan. 27, 2025
No Hebrew language from all worldwide languages. Anti-Semitic app. Shopify should remove this app from their app store
Hi Yonatan, This is Saha and we're deeply sorry for any inconvenience causing to your experience - We're wondering that there was a misunderstanding because our app is still supporting Hebrew language, please go Localization => Add language => Search language you want to find, please kindly check it again - We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority. Best Regards Saha Transcy by OneCommerce
Jan. 9, 2025
seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad
Hi Yi, This is Brian and we personally apologize for any inconvenience causing to your experience - For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes - We have definitely noted your point that you're unable to edit many currencies at once. Also for the issue regarding to USD as default currency, we still can help you edit it with 2 decimals - We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority. Hope to hear from you soon Regards, Brian Transcy by OneCommerce
Dec. 23, 2024
Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...
Hi there, This is Brian and we're deeply sorry for any inconvenience causing to your experience. - For the duplicating price digits, please be advised that this issue is coming from other app which conflicts with Shopify's currency format. After that, we have corrected its format for you and it's now showing properly. For other related issues, they're fixed as well, please kindly check it again - Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support. Hope to hear from you soon. Regards, Brian Transcy by OneCommerce
Dec. 9, 2024
Very bad app, never seen such bad product on shopify!
Hi David, This is Brian and we personally apologize for any inconvenience causing to your experience - First of all, because of misunderstanding when using the Glossary function, so it affected your translation. However, I have seen that one of our colleagues tried to give you the relevant solutions to resolve that - Also we have seen that she has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority. Hope to hear from you soon Regards, Brian Transcy by OneCommerce
Nov. 11, 2024
installed and uninstalled - complicated and full of pay walls for a coreect and adjusted translation
Hi there, This is Brian and we personally apologize for any inconvenience causing to your experience - We have realized you met some troubles starting using our app, then one of our colleagues have reached you via live chat and email as well but we still have not received your response - To follow up your case, one of our colleagues is reaching out you via email again, please check your email and let him know if you need further support Hope to hear from you soon Regards, Brian Transcy by OneCommerce
Oct. 14, 2024
From customer service to the pricing everything was beyond terrible. I'm being charged for +70 usd although my plan is supposed to charge much less. I've uninstalled it, and it still charges me. I don't know how to stop this and there is no help.
Hi there, This is John and we personally apologize for any inconvenience causing to your experience - Basically, one of my colleagues clearly explained why you got the app charge around +70 USD. For making it clear, you activated the monthly Growth plan as 29.9 and then you bought more product quota, it accounted for 43.9, so it's the main reason why you got the total app charge of 73.8. Also the agent guided how to cancel the quota but we still have not got your response - To stop the recurring charge, you just uninstall the app - We have seen that one of our colleagues is reaching out you via email, please check your email and let them know if you need further support Hope to hear from you soon Regards, John Transcy by OneCommerce
Oct. 10, 2024
3 Monate SEO-Arbeit für uns ruiniert. Achtung: diese App setzt canonical Tags und dadurch wurden wir bei Google abgestraft. Richtig mies. Die App ist ansonsten auch etwas kompliziert aufgebaut. Sind leider nicht zufrieden.
Hi there, This is Saha from Transcy - On the behalf of our team, we're truly sorry to hear that our app caused such disruption to your SEO efforts. It's clear that this has been a frustrating experience. We understand how important SEO is to your business, and we're committed to doing everything we can to make things right - We have seen that one of our colleagues is reaching out you and guided how to handle this issue, please let us know if you need further support Hope to hear from you soon Regards, Saha Transcy by OneCommerce
Sept. 28, 2024
Disappointing Experience with Transcy AI : I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial anymore. Even though I couldn't use it properly the first time because of the bugs, they insisted I pay upfront. They have all the data of my previous use, yet they expect you to pay for something you never really got to test. On top of that, their customer service takes a long time to respond. Honestly, for an app with such a reputation, this is far from professional. I cannot recommend Transcy AI due to their lack of flexibility, especially when it was their fault in the first place.
Hi there, This is John and we personally apologize for any inconvenience causing to your experience - For unexpected support from the agent, we will have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - Basically, in order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial when you first install our app. For your case, the trial was ended and we're unable to extend it, however we're willing to offer an exclusive offer "30-day money-back guarantee", it means if our app doesn't meet your needs within 30 days, we’ll provide refund - We have seen that one of our colleagues is reaching out you and help you resolve all queries, please check your email and let him know if you need further support Hope to hear from you soon Regards, John Transcy by OneCommerce
Dec. 16, 2024
this is suck.If you are an e-commerce website, please translate product titles and URLs as needed. Because Google will determine that your translated products are new products, which will cause your store to have thousands of more products. Don't translate pictures either, because the last picture will be retained in this app. If you change your picture, it will not be displayed on your front page, and your website will always display your last picture. If this app gives a lot of translation options, then there should be prompts next to the options so that novices can make relevant judgments. But there was nothing, which caused some problems on my website.
Using app
3 months
Total reviews
3
Average rating
3.7
Hi Feng, This is Brian and we personally apologize for any inconvenience causing to your experience - First of all, we have noted your feedback to improve our app in the better way. Meanwhile we're having a new function as "Block element" to resolve your case. To be specific, blocking URL handle's translation or unneccessary content will avoid the broken format if you accidentally translate them - Also we have seen that one of our colleagues is reaching out you via email, please check your email and let her know if you need further support Hope to hear from you soon Regards, Brian Transcy by OneCommerce
Sept. 16, 2024
Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect. The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*. If you want your store to be discoverable from Google, DO NOT USE THIS APP. Now this is for the redirection. When it comes to translations: 1. It is just an expensive version of the basic Shopify App using Google Translate. To use the AI version you need to pay even more. 2. It has a better user experience that the basic Shopify App, but still not in Sync with the already translated content. Content translated outside the App is considered Untranslated. Doesn't make sense. Only + from my experience using the App is their Support team. They are always very responsive and helpful despite the quality of their app. ----------------------------------------------- Edit of review on the 16th of September 2024 - In response to Transcy response. ----------------------------------------------- You mentioned that you tried to provide solution to resolve that. "However, we still have tried to provide the relevant solution to resolve that, meanwhile we seriously noted this feedback to improve our app" That's not true. What you asked me to do is to turn on the recommendation. When I asked you if that will work, your answer was that "It might mitigate the issue". You did not provide a clear and confident answer/solution. Even though you knew that it won't work (i suspect, considering all the other negative reviews), you still recommended me a not functional solution to my problem. That's worst than be straight from the beginning and then saying "We are not responsible for SEO, just the storefront". Regarding content untranslated outside the app, you can just create a status "Translated by Third Party" instead of "Untranslated". By having the status of Translated content as "Untranslated" you prompt user to translate already translated content and pay even more. That's questionable practice.
Hi Aris, This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience 1. Regarding to your SEO performance, please let me make it clear basically, we have the function as "auto switch language by location". In other words, your language along with URL will be automatically redirected based on location, so this function might be one of the main reasons leading to Google automatic redirection issue. As a result, one of my colleagues has recommended to use "Recommend pop-up" instead to avoid this issue. In fact, we have meet some similar cases and we still guided them to avoid this. Fortunately, they all works properly later on 2. As you suggest to change the status "Translated by Third Party" instead of "Untranslated", I have noted this point and will take it into consideration For further discussion via chat or email channel easily and hope you give us the last chance to support your case, I would like to send you a follow up email via your store email Hope to hear from you soon Regards, Raymond Transcy by OneCommerce
Aug. 30, 2024
The worst application, two days trying to make it work and nothing. Frustrating and unnecessary work. The cheaper apps are just as good, if not better, than what is offered here. Not satisfied at all, and I do not recommend it.
Hi Pasquin, This is Jack and we apologize for any inconvenience causing to your experience - We understand your frustration, and we sincerely apologize that our previous solution didn't resolve your issue. We know how frustrating it can be to encounter a problem that persists despite our best efforts. It's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We've reviewed your situation carefully, and we're taking a fresh approach to finding a solution that addresses the core of your issue. - We have seen that one of our colleagues is reaching out you via email, please check your email and let them know if you need further support Hope to hear from you soon Regards, Jack Transcy by OneCommerce
Oct. 30, 2025
It took a while to get up and running and (as usual with these apps) I needed to establish contact to resolve something simple, which meant they could chase for a positive customer service review. After using it for quite some time, they have considerably changed the subscription models, massively hiking the prices. Tnhey continue to take the monthly subscription fee whilst preventing access to the app, until I commit to the new and extortionate monthly subscription.
Hi there, This is Kieran, and we apologize for the trouble you've been experiencing. The pricing update was not a decision made lightly. We notified all customers via email and on our Price List in early September 2025. Over the past two years, we’ve continuously invested in improving the app — adding new features, enhancing performance, and expanding translation and localization capabilities. These updates come with significant development costs, and the price adjustment helps us sustain and grow these efforts. We genuinely value your support and would be happy to discuss your case further We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support. Best Regards Kieran Transcy by FireGroup Technology
Aug. 8, 2024
Literally useless, customer service give no help and all youtube content on how to set up is out of date
Hi Gulnoza, This is Brown and we're deeply for any inconvenience causing to your experience - For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us - As you mentioned there were some outdated Youtube contents, we will definitely take a look on them and take the needful steps to update it soon - We have seen that one of our colleagues is reaching out you with clear explanations, please check your email and let him know if you need further support Looking forward to hearing from you soon Regards, Brown Transcy by OneCommerce
Aug. 4, 2024
I don't get it. Your free plan says "1 Language, 1 Currency". I just installed and being told I have used up my language for the free plan. The 1 Language you are referring to is my primary store language. It doesn’t make sense to say 1 Language and you are referring to my primary language - so what am I looking for translation for? I feel frustrated
Hi there, This is David and we apologize for any inconvenience causing to your experience - For the Free plan, it will allow you to have 1 target language & currency at maximum. It means that besides your store's default language English, you can add one more target language with our app to translate. Therefore, you may have some misunderstanding about the app pricing and feature here - Also in order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial when you first install our app. So all new users could be free to test out all outstanding functions from Basic to Enterprise without being charged before going to the final decision to stay with us and use Transcy officially. - We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support Hope to hear from you soon Regards, David Transcy by OneCommerce
July 20, 2024
Have tried them with my store to translate in various languages. Surprisingly by using them my pages started getting de indexed by google. The reason mentioned by google was user defined canonical tag. We tried to contact them and they could not figure out the problem. They asked us to approach google. Later we had to uninstall them and now my pages are indexed by google. Use them with your own risk.
Hi Gaurav , This is Brian and we're deeply for any inconvenience causing to your experience - In relation to your main issue as your page was not indexed by Google. Please be advised that, our app specializes in showing translation on store font only, so whether the page is indexed or not on Google’s site, we’re not sure if it’s coming from our app, meanwhile we’re still investigating the root cause - However in your case, I have seen the page with its suffix /de (https://etravelsim.com/de/products/truthahn-esim), it means once you switch the page from default language to other language such as German on this case or your page is automatically redirected to German page based on the corresponding location, its URL page will be https://etravelsim.com/de/products/truthahn-esim, also this format page is based on Shopify format, please refer to this article for more details (https://help.shopify.com/en/manual/international/international-domains/setting-up-unique-urls/hreflang-tags) - As a temporary solution, please use this function “recommend” (https://i.imgur.com/Ne1fMPC.png) instead of auto switch language by location, this function means showing a recommendation popup of the location, language and currency, visitors are allowed to confirm and process to the correct - We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support Looking forward to hearing from you soon Regards, Brian Transcy by OneCommerce
June 13, 2024
We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything, All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly. The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!! And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical. Very bad, not recommend at all
Hi Hamoodah, This is from Emma from Transcy Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in resolving your issue. It's a complex matter that requires the specialized knowledge of our development team, so it will take time. We've been closely monitoring the progress and appreciate the patience you've shown. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support Regards, Emma Transcy by OneCommerce
June 5, 2024
The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case. Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.
Hi Adrian, This is Kate from Transcy First of all, I sincerely apologize for the inconvenience caused to you At the moment, since you also use Shopify Payment and set up the currency on Markets, the currencies are managed by both Shopify Payment and Transcy. I have explained to you how the currency works in each situation via our support ticket. I am still looking forward to hearing from you so that I can provide a proper explanation based on your Shopify Markets' settings. Regards, Kate Transcy by OneCommerce
Oct. 22, 2025
Helaas verhogen ze wel de prijzen maar zetten ze een AI bot in die niet werkt voor de klantenservice. Mijn advies. Een andere vertaalapp nemen.
Hi Edwin, This is Selena, and we apologize for the trouble you've been experiencing. To provide fast, initial support (especially outside of our human team's operating hours), all new chats begin with our AI assistant. The AI's primary goal is to resolve simple questions immediately. If it cannot solve your problem, your chat will be seamlessly transferred to a human agent. We know our AI isn't perfect yet, but we're committed to continuous daily improvements to make your support experience as smooth and effective as possible. We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Selena Transcy by FireGroup Technology