Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.7
feedback
153
chart
#2,111
All reviews
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Sept. 8, 2024
They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.
Hello VoltFiets, Thanks for sharing your review, and for letting us give our perspective. Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, access to a community flagging tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate reports of misuse. We are led by strong guidelines that help us to decide if a review is compliant or not. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that. Please feel free to continue the dialogue with Content Integrity whether you have further doubts. All the best, Flavio - Trustpilot
Aug. 22, 2024
Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.
July 11, 2024
Installieren einen Banner auf der Seite. Danach ist der nicht weg zu bekommen. Support seit wochen keine Antwort
Hallo, Danke für Ihr Feedback! Es tut uns leid zu hören, dass Sie Probleme bei der Installation von unseren Trustpilot Widgets haben. Wir würden Ihnen gerne weiterhelfen, könnten Sie erneut eine Anfrage schicken an Trustpilot Support über das folgende Formular: https://support.trustpilot.com/hc/de/requests/new?ticket_form_id=360001776219 Wir freuen uns von Ihnen zu hören. Beste Grüße, Trustpilot Support Team
June 18, 2024
Den fungere slet ikke, og kan ikke forbinde os til trustpilot, har prøvet 10 gange nu, og deres support vender ikke tilbage, min mening generelt om trustpilot er ret negativ og dette gør det bestemt ikke bedre.
Hej, Tak fordi du deler din erfaring her med os. Vi beklager meget din oplevelse du har haft med forbindelse med Trustpilot og Shopify. Jeg kan se, at du har været i kontakt med mine kollegaer fra Support nu. Vi håber, at forbindelse nu er oprettet og du er kommet i gang med Trustpilot. Hvis der stadigvæk er problemer, så sige endelig til. Bedste vil være, ved at besvare på den sidste besked du har fået fra support. Så kigger vi videre på sagen. På forhånd tak. Med venlig hilsen Trustpilot
June 17, 2024
Very bad experience, they installed badges on the homepage without my permission, community Q&A couldn't find removal measures, so called customer service just disappeared, will never use again!
Hi, Thanks for sharing this review. Widgets and Trustpilot badges can only be placed on a website, by the owner of the website. I can see that my colleagues from Support have been in touch with you regarding the widgets showing on your website. They advised these were not linked to the Shopify integration but were installed with Trustpilot Google tag manager. From what I can see now, I believe you have been able to remove these accordingly from your website. Should you still require any assistance, please do not hesitate to reach out to our Support department and they will be happy to further assist. Have a nice day. Kind regards, Trustpilot
May 21, 2024
Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots. Looking forward to another textbook generic response to follow this below.
Hello there, Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter. We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses. Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020 I hope the matter will be solved as soon as possible. All the best, Flavio - Trustpilot
May 13, 2024
Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity. Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for. Switched to making use of Google Reviews -- a free way to display your review score. I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.
Hi, Thank you for reaching out to us with this review. We're sad to hear you're thinking about leaving Trustpilot. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into. Kind regards, Trustpilot
Jan. 10, 2024
Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store
Hello there, Thanks so much for your review on our App, the appreciation for our platform, and for your patience. Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future. However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so. Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new All the best, Flavio - Trustpilot
Dec. 16, 2023
A complete nightmare. 1) they change your language without consent, no matter what I do, won't get fixed 2) the widget settings doesn't work 3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do 4) customer service completely useless with robotic response and absolutely resolved nothing 5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data. Never install this lowsy app if you don't want to go through this nightmare. They are super expensive too, 199 a month for this service? Seriously?
Hello there, Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide. However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here. All the best, Flavio - Trustpilot
Nov. 22, 2023
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello, Thanks for getting in touch, Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new Kind regards,
Nov. 7, 2023
Apparently the widget does not work. I have followed the guidelines, but it still fails. It just pops up for 2 sek, and then the Widgets just disappear. Im very disappointed from the support and form this app. I really thought it will be plug and play.
March 15, 2023
For the amount of money we pay for this service, you would think that their service level for support tickets would be better. The review flagging doesn't even work and even though we have an 'account mgr' they have proven themselves to be just as useless. Note, all I need to do is request the removal of a review that was clearly left for an entirely different company.
March 15, 2023
Update day 50 -:( Got contacted by support - but still no solution in sight - please please - hire more people... Update day 10 -:) Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week. In serious doubt if I should buy a subscription for the flex. Thoughts after waiting for support for 9 days.. mmmmmmm Initial thoughts I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels. Support Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...
Jan. 26, 2023
I'm just simply trying to upgrade our plan from free to standard. Had a call with a sales person. After that nothing. I've contacted them multiple times, sometimes i got a responds that the message would be forwarded to the right person. Now we are 3 months later and still nothing. Besides that their widget loads slow and is also not easy to drag and drop in the theme.
Jan. 11, 2023
UPDATED REVIEW: Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot. ORIGINAL REVIEW: Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.
Hi BigTopShirtShop.com, Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch. If you've still not heard back please let me know so I can escalate this further for you. Kind regards, Kerry-Trustpilot
Dec. 13, 2022
Had issues with the App initially and contacted Trustpilot for help. 2 weeks later someone got back to me but still didn't resolve my issue. Poor customer service. I also made a personal review to another online store and Trustpilot rejected the review I made and suspended my account as they believed it to be fraudulent. Very frustrating company to deal with, hence I'm returning the favour by giving them a review in return.
Hello Solarbox Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime. The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike. In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software The Content Integrity team will be back in touch as soon as they can regarding your review. If you have any questions in the meantime please feel free to reach us directly on the link above. Kind Regards Jen | Trustpilot
Dec. 9, 2022
Completely misleading. App is terribly flawed, I've spent hours with customer support on technical problems. Please also be beware if you want to use this app, you are forced to send automated review invitations (we like to send our invitations via Klaviyo). We purchased a Standard plan and were then told to pay an extra £250 monthly to use the widgets if we didn't want to use the app! Trustpilot refuse to cancel our plan within 7 days which also goes against UK customer protection laws. BEWARE!
Hi Undercover Living, Thanks for getting in touch and sharing your feedback with us. We're sorry to hear it's not been a positive experience and you've experienced some technical issues with the app. I can see our Support Team were able to assist you with a bug that you experienced. We thank you for sharing the feedback regarding the time you've spent with support and I'll make sure to share this with the relevant team. The reason why we promote and recommend sending invites via our Automated Invitation is this promotes transparency and and makes sure we're being fair and open to everyone and prevent cherry picking. With regards to plans you've purchased whilst we offer a wide range of paid plans. Trustpilot is a free to use platform, giving you access to all our main functions including inviting and displaying your Trustscore on your website. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. Thanks again for sharing your feedback. Any questions please reach out to us via the above email. Kind regards, Kerry-Trustpilot
Nov. 30, 2022
Non si collega più con Shopify. Non riesco ad aprire più applicazione. Non ricevo più e-mail da TrustPilot che il cliente ha lasciato la recensione
Salve, Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva. Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali. La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema. Nel frattempo le auguriamo una buona giornata. Cordialmente, Flavio - Trustpilot