Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
2.0
feedback
172
chart
#2,015
All reviews
Review RSS Feed
March 6, 2025
Feb. 25, 2025
I've been trying to install this app for hours to no avail. Have to give it a one star rating. Does not work with Shopify as stated. When installing it does nothing except says click here if a new window does not open, this takes you to a signup screen whereby if you re-enter the info it says your already signed up. The end. One Star. But only because there's no Zero.
Jan. 28, 2025
DO NOT TRUST TRUSTPILOT!! - They keep removing my customers 5* Reviews and asking for Order Forms, Proof of Purchase and making it a complicated and time consuming procedure. Told my customers 'It has to be a full and genuine experience' Yet, when someone leaves a 1* Review who isn't even a customer or ever bought from us they refuse to do the same checks and say 'A 1* experience could mean a phone call, or a visit to your Website that they didn't like' It doesn't mean they have to have bought from you. The sooner they close down the better it will be for small businesses. They are killing business for their own financial gain.
Jan. 7, 2025
DO NOT PAY TRUSTPILOT A DIME. It is a total scam of a business and scam of a business model. They artificially deflate your review ratings and hide positive reviews from your profile until you pay; it is absolutely illegal. Just look at every review of their own service - it is awful. Brands, do not pay them anything. This grift should go to $0 - hopefully AI and search destroys their business model.
Dec. 14, 2024
They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.
Dec. 13, 2024
I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!
Dec. 11, 2024
Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté
Nov. 4, 2024
Nov. 3, 2024
App maakt geen verbinding tussen shopify en trustpilot.
Using app
About 1 year
Total reviews
2
Average rating
3.0
Oct. 11, 2024
Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.
Oct. 2, 2024
Is this some kind of joke? The pricing plans, especially when considering the amount of spam/fake reviews that run rife on Trustpilot, are completely ridiculous. I was hoping that the free plan would just cover a limited number of reviews and perhaps at least 1-2 basic widgets just so small businesses can 'get off the ground' and then I would upgrade once orders start coming in, but NO. You have to pay straight away to use anything at all. If they charged a small fee per order/review sent, that would make more sense, but as it stands, it's just a complete rip-off. I hesitate to use the word "scam", but this is coming awfully close. I just uninstalled after 10 mins, and found another MUCH better alternative with a fair pricing structure.
Sept. 12, 2024
If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.
Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and appreciate your patience. Please don’t hesitate to reach out again, and we’ll do our best to resolve the issue. Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Best regards, Trustpilot Team
Sept. 8, 2024
They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.
Hello VoltFiets, Thanks for sharing your review, and for letting us give our perspective. Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, access to a community flagging tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate reports of misuse. We are led by strong guidelines that help us to decide if a review is compliant or not. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that. Please feel free to continue the dialogue with Content Integrity whether you have further doubts. All the best, Flavio - Trustpilot
Aug. 22, 2024
Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.
July 11, 2024
Installieren einen Banner auf der Seite. Danach ist der nicht weg zu bekommen. Support seit wochen keine Antwort
Hallo, Danke für Ihr Feedback! Es tut uns leid zu hören, dass Sie Probleme bei der Installation von unseren Trustpilot Widgets haben. Wir würden Ihnen gerne weiterhelfen, könnten Sie erneut eine Anfrage schicken an Trustpilot Support über das folgende Formular: https://support.trustpilot.com/hc/de/requests/new?ticket_form_id=360001776219 Wir freuen uns von Ihnen zu hören. Beste Grüße, Trustpilot Support Team
June 18, 2024
Den fungere slet ikke, og kan ikke forbinde os til trustpilot, har prøvet 10 gange nu, og deres support vender ikke tilbage, min mening generelt om trustpilot er ret negativ og dette gør det bestemt ikke bedre.
Hej, Tak fordi du deler din erfaring her med os. Vi beklager meget din oplevelse du har haft med forbindelse med Trustpilot og Shopify. Jeg kan se, at du har været i kontakt med mine kollegaer fra Support nu. Vi håber, at forbindelse nu er oprettet og du er kommet i gang med Trustpilot. Hvis der stadigvæk er problemer, så sige endelig til. Bedste vil være, ved at besvare på den sidste besked du har fået fra support. Så kigger vi videre på sagen. På forhånd tak. Med venlig hilsen Trustpilot
June 17, 2024
Very bad experience, they installed badges on the homepage without my permission, community Q&A couldn't find removal measures, so called customer service just disappeared, will never use again!
Hi, Thanks for sharing this review. Widgets and Trustpilot badges can only be placed on a website, by the owner of the website. I can see that my colleagues from Support have been in touch with you regarding the widgets showing on your website. They advised these were not linked to the Shopify integration but were installed with Trustpilot Google tag manager. From what I can see now, I believe you have been able to remove these accordingly from your website. Should you still require any assistance, please do not hesitate to reach out to our Support department and they will be happy to further assist. Have a nice day. Kind regards, Trustpilot
May 21, 2024
Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots. Looking forward to another textbook generic response to follow this below.
Hello there, Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter. We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses. Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020 I hope the matter will be solved as soon as possible. All the best, Flavio - Trustpilot