GOAFFPRO ‑ Affiliate Marketing
Goaffpro: Affiliate and Influencer marketing for your store
Rating
4.7
feedback
883
chart
#1,404
All reviews
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Dec. 3, 2025
I tell them the app isn’t working and they just send me to the FAQ. When I say there’s a bug in the app, they tell me to email the technical team. You’re paying $49 USD a month for this and the help desk’s response is “email the technical team.” Just think about that. Think twice before installing this app.
Hi We take all feedback seriously, but we cannot support or accept abusive or discriminatory behavior toward our customer support team. Our staff works hard to help every customer respectfully, and we expect the same respect in return. Screenshot Proof : https://creatives.goaffpro.com/7/ynjhcwsi-1000036917-1.jpg https://creatives.goaffpro.com/7/xtzsfeak-1000036916.jpg Your comments included language that was inappropriate and against our community standards. Because of this, we were unable to continue the conversation. If you still need assistance, we’re more than happy to help you—provided communication remains respectful. Please reach out to us directly at [email protected] so we can resolve your issue properly.
Nov. 24, 2025
ATTENTION FRAUDEURS ! J'avais installée l'application et ne l'ai pas vraiment utilisée jusqu'au jour où j'ai reçu un mail de leur part me disant qu'un affilié avait amené un client. Faux ! Il s'agit d'une fraude, un client étranger (mon commerce est hyper local), m'ayant volé l'argent d'une commission sur un client qui était déjà dans ma boutique. Seul le support Goaffpro peut aider et empêcher ce paiement de commission mais je ne suis pas certaine de leur retour à l'heure actuelle. Prévention et pour ma part je ne ferai plus de programme d'ambassadeurs. Trop risqué pour des petits commerces comme le mien. Très déçue et énervée.
Nov. 5, 2025
This app serves as a scam platform for scammers (sadly) Vietnamese will register, highjack your brand name on Google, position their crap on your already built sales and you'll have to pay commissions... Run away.
Hi The marketplace is an optional feature and it disabled by default. You don't have to publicize your program to everyone on the internet. You can keep it running privately. You can also set marketplace restrictions to ensure that only users from US (or your chosen country register). Finally you only approve the users whom you want to work with. The system clearly displays the user's country / ip address etc. when they sign up. You can also auto block google ad sales (Settings -> Advanced settings tab -> Block google ads option) If you don't want to work with affiliates outside the France, don't approve those accounts. I checked your marketplace listing and there are no country restrictions. and the program is explicitly set to auto approval. Payment to the affiliates is also at your discretion, you can evaluate their sales before them paying Finally, being a free user, you are not paying us anything, you have been using the app for many years, and bad mouthing us here is a complete net negative for us. We already have too many dropshippers like you, using the free version and consuming resources without contributing to the ecosystem. With our reply, at least your customers would know that they are buying overpriced goods from your store. They can get the same from alibaba for one tenth the price. $19 for leaf earrings, the exact same on alibaba for $1.20. What a ripoff. Run Away
Oct. 30, 2025
BUYER BEWARE!!! Unless you truly understand this app's functionality, you might wind up with paying affiliate commissions to people who are trying to scam you! I inquired about an affiliate's claimed orders because I wanted to learn how I determine whether these orders were a result of the affiliate's actions. Here is what Goaffpro told me 6 days later: "This affiliate was found to be cookie stuffing and was hence suspended from the platform. You don't need to pay suspended affiliates. As they have been found doing this in multiple programs. They have been blocked platform wide. Usually affiliates who engage in click frauds, cookie stuffing etc. are proactively suspended from the platform to protect our merchant partners." Sounds to me like the app developers need to work on security measures to help protect their merchants. I am very disappointed. There needs to be more transparency.
Sept. 23, 2025
We asked Harper and Emma to help us create a ticket with an issue and they were not willing to help at all until we mentioned the review page.
June 2, 2025
EU merchants be beware: this app does not offer a downloadable or signable Data Processing Agreement (DPA). Under GDPR, a signed DPA is legally required when personal data is processed on your behalf. Without it, you’re not compliant. Until this is fixed, this app is not safe to use for EU businesses.
March 14, 2025
The customer service is extremely poor. We explain the problem in detail, yet it seems they’re unwilling to address the issue with their application’s coupon automation feature. Instead, they simply suggest applying a fix in Shopify, but the error persists within their app when creating automated coupons. This renders the automation feature pointless. They fail to provide a solution and refuse to take responsibility for the losses this issue causes to our store.
Hi The customer service responded appropriately to your questions. The coupon code in question [SARA-48-AF] was NOT created through the app You created it manually in Shopify. When you manually create it in shopify, you also need to manually update it there. If you want to automate things, then create it through the app. It is quite simple to understand and you can update the code in less time you took to lash out Also, you are on the free plan, not paying us anything, got live chat support, got right answer in 5 minutes from a real human and still chose to write this to ruin our team's morale. 👍
Nov. 23, 2024
An utterly dire app with huge amount of security issues some affiliates we able to creat 100% codes. Avoid at all costs as when cancelling the company still tried to take payments
Oct. 8, 2024
I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them? But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem. This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away! Reply on 9 Oct: Your response is missing the point entirely. You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue. The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process. Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.
Thank you for you kind words. To help other merchants reading this review, the automatic coupons simply generates the codes for the affiliates. The pending / blocked accounts do not have access to those codes. (as they don't even have access to their dashboards, so how can they even see their codes ??) If you don't like auto coupon generation, you can turn it off. Then you can assign the code when you are approving the account (which is again a one click process while approving) Anyways, we wish you good luck and hope your store succeeds. 8888 [ update ] There are literally so many ways to give discount to your affiliate's customers. 1. You can have a static code assigned at signup (Coupons page -> Automatic Coupons) 2. You can have a dynamic code which refreshes automatically as they refer (Coupons page -> Dynamic Discount codes) 3. You can have a general code which applies whenever the affiliate's link is used (Coupons page -> Set default discount code) 4. You can assign the codes before approval. The fact that you chose an option and then when this option works as advertised, you start complaining. If you don't like how this works, you can easily switch to any of the other available options. This is such an easily testable thing. Just register an account on your program as an affiliate. Then try logging in to the affiliate's area. Are you able to see / update your code ? Would love to hear what you find out. Please be kind enough to update your review after you do the above test.
Sept. 30, 2024
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September. Both the queries were answered promptly with helpful guides. Screenshots are attached for readers https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling. Anyways, we wish you good luck and hope you excel in all your endeavors.
May 29, 2025
So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response "Hello, Bumping this up for our technical team to check They should check and update you soon" We have been getting this same message for the last 2 days. Please respond so we can update our review of your app. **UPDATE 10.04.24** I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now. Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us. **UPDATE 05.29.25** After seeing our previous review they did eventually respond to us. They did fix the issue we were having with the integration but there are still issues with the email. All of the affiliate emails are returned with delivery status notification failures.
Sept. 4, 2024
App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult. Trying to get help from support and have no response for 5 days now.....looking for another referral app option
April 18, 2024
I have had an ongoing issue where a new affiliate's referral link is showing up in the banner at the top of each page on my boutique. This is a new affiliate and since she joined us this has been happening. I have repeatedly asked for assistance in getting this resolved and let them know that I entered my boutique via the back office / admin area of my boutique yet they continue to say that I clicked on her link when that was not the case. I wasnt even in goaffpro. The support you get when trying to resolve an issue is horrible. They dont even read your messages. They have just continued to say that I used her link when that was not the case. There is an error somehow with the app that they refuse to resolve. I have been asking for help with this for 2 MONTHS and it is still not resolved. Im about to remove the app and go to one where you can get the support you pay for! This has been a nightmare!
Hi This is because you activated the shopping with toolbar in your program which shows the affiliate whose cookies are present in your browser. Since you had clicked the affiliate's link, the referral cookie is present in your browser which shows the toolbar. Our support had also informed you about the same thing. Attaching the support conversation screenshot below https://creatives.goaffpro.com/7/8bq3ymuacy-screenshot-2024-04-20-at-74052-am.png Also, your email to us was 12 days ago NOT 2 MONTHS back ?? The resolution as replied by the support rep was also simple. You can either Turn off the shopping with toolbar function (Look & Feel -> Toolbars tab ) OR clear the affiliate referral cookie in your browser which removes the shopping with toolbar. You can clearly test this as the toolbar will only appear in the browser which has the referral cookie (so try with a mobile browser ?) Hope this information helps
April 5, 2024
Without a doubt this is the most complicated app I think we have to use every month. The app provides enough information to sink a ship and yet cannot simply supply a PAY NOW button for each affiliate, it is extremely frustrating
But it's right there in the Payouts page Click on the Payouts page in the admin sidebar and click Mark paid for which ever affiliate you want to pay See the guide below https://docs.goaffpro.com/how-tos/mark-affiliate-payments-as-paid It's literally one click away in the admin panel
June 30, 2024
Contact customer support a couple of weeks ago with a simple commission issue, they couldn't resolve it and referred it to their tech team. Haven't heard a sensible answer from anyone since!! GoAffrpro really struggle with simplest of issues and have become a bit complacent, i would have a look at other Apps as my issue is so very very easy to understand but they simply are not dealing with it!
Oct. 23, 2023
we have been a loyal customer of Goaffpro for the past three years and have relied on their service to manage our affiliate program. However, my recent experience has left me deeply disappointed and frustrated. Over the last three months, we decided to make the transition to the GoKwik custom checkout system, believing it would improve our user experience. Unfortunately, for the past 20 days, we've been encountering persistent issues that have hindered our operations. What's even more frustrating is Goaffpro's response to the problem. They claim that the issues we're experiencing are solely due to the custom checkout system, but I strongly disagree with this assessment. I have conducted a thorough analysis of our setup, meticulously testing different scenarios, and it is evident that the problem lies within Goaffpro's platform, not the custom checkout. It is deeply frustrating that they have swiftly shifted the blame to the custom checkout without conducting a thorough investigation. Our frustration has been exacerbated by their reluctance to investigate the matter further. As loyal customers with a long-standing relationship spanning three years, I expected Goaffpro to take a more proactive approach to address this issue. Instead, we've encountered resistance and a lack of willingness to explore potential problems originating from their end. This approach is far from the customer-centric service we had come to expect from Goaffpro. In conclusion, my recent experience with Goaffpro has been disheartening. While the service has been reliable and efficient for years, their handling of the recent issues related to the custom checkout has left us frustrated and dissatisfied. We urge Goaffpro to reconsider their position on this matter and commit to a comprehensive investigation into the issues their customers are facing. It's time for them to restore the trust of loyal customers like us by addressing the issues promptly and effectively.
Hi So the app was works fine with shopify chekout but not with gokwik checkout. In such a case, Logic dictates, then the issue is with gokwik checkout not with goaffpro. Over 40,000 merchants use the app with no issues whatsoever because the goaffpro app is fully vetted, thoroughly reviewed and regularly re-reviewed by shopify App Store team to ensure everything works as intended Gokwik is not a shopify approved app. You can ask gokwik team why they are not in Shopify App Store. Apps on the App Store are thoroughly reviewed by shopify for their compatibility to ensure smooth experience for merchants Unapproved and unauthorised apps not only violate shopify merchant terms but also breaks compatibility with other apps. Our support team also mentioned the same to you that custom unapproved checkouts cannot be reliably supported as they don’t follow shopify best practises Just ask yourselves, why is gokwik checkout not in Shopify App Store ? And you’ll have the answer as where the real issue is
March 13, 2025
The GoAffPro app offers a good level of flexibility and customization. However, there are several frustrating issues that greatly diminish the overall experience. Firstly, the default email notifications cannot be edited unless you upgrade to the premium plan. Unfortunately, the default Japanese translation in the app is so poorly done that **all texts require complete rewriting**. As a result, for Japanese users, the free plan is essentially unusable. I even offered to provide GoAffPro with a flawless Japanese translation for the email notifications — something that would benefit not only my business but also other Japanese shops. Instead of considering this improvement, they chose to push me toward subscribing to the premium plan. What’s even more frustrating is their customer service. Responses are often unprofessional, unhelpful, and lack basic courtesy. The support team repeatedly provides the same tutorial links that don’t address the actual issues. They seem either unwilling or unable to understand the problems at hand. Additionally, changes are made to the app without any prior notice, and previously customized templates are frequently reset to their default settings — causing additional inconvenience. To make matters worse, customer service replies do not include the name or contact information of the representative, making it difficult to hold anyone accountable or follow up effectively. Overall, while the app has potential, its poor support, lack of communication, and unstable functionality make it hard to recommend.
Hi Thanks for the feedback. We disabled the functionality to avoid spam issues coming from free users. Free accounts users would many times just edit the templates with their custom content and bulk import hundreds of "affiliates" to spam them with the invites, as the free plan supports unlimited affiliates. Though we strive to provide the most features for a free plan, but I guess we can't keep everyone happy. The premium plan is also amongst cheapest for the features, so if the email translations are a must have you can upgrade to the $29/mo unlimited premium plan to edit the templates (and in addition support the app and its developers)
July 18, 2023
Unfortunately, the app can no longer be opened recently. In the corresponding area, "Just a moment" (or something similar) flashes very briefly, then the screen goes white. Thus, GOAFFPRO must unfortunately be removed from our store again.
Hi This is ridiculous. The app opens just fine on your account and our customer support rep proactively reached out and provided you with alternative login credentials just in case. We never even got any communication / email from you regarding the "issue" that you are facing. I am not sure how else we can help. Please get in touch with us at [email protected] if you are still facing problems accessing the app Thanks and Regards Anuj CTO @Goaffpro
Sept. 11, 2025
After using the app for longer, having 100's of affiliates we had issue's with some of the platforms functions and attribution. They claim its due to our google ads that sales are not attributed, which could be true but: A: We didn't make any changes in google ads for months and suddenly a ton of sales got 0 commission because of google ads B: They refused to even help / think with us and simply didn't respond| C: They refused to offer any sort of solution or help us think through how to solve it. Overall we lost a lot of good rep with our affiliates, GoAffPro left us hanging and was quite snarky / non-helpful. Would not recommend. We have the most expensive plan so dont expect much support.