Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
4.4
feedback
507
chart
#789
All reviews
Rating Breakdown
Review RSS Feed
July 6, 2020
Took a month and half to receive 2 orders and both were printed on the wrong shirt. Contacted customer service a month ago and still no response. I understand longer processing times due to COVID, but does not excuse wrong orders and bad customer service. Do not recommend.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. We would love to make this right and earn back your trust. Thank you.
July 3, 2020
It really isn't difficult to hire some VA's in another country to handle your support emails. Going 2 weeks without a reply is unacceptable, and blaming COVID is not an excuse at this point. Hire someone to answer emails, you are still making sales and therefore making money. I will simply have to switch suppliers based on this. The quality is good but not outstanding, the fulfillment times are OK because of COVID but the support is non-existant. Why is it every other POD company is managing to answer emails normally but you can't? Edit: Replying to my review with the same copy-pasted reply for each complaint here really doesn't cut it, sorry isn't enough at this point. Do something about it, you're in a position to do so and it really illustrates your lack of leadership/management skills.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
July 2, 2020
I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!! Don't use it if you want to have a reliable partner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long delays in customer support are understandably very frustrating. Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal support response times very soon. Thank you for your patience as we manage these challenges.
June 23, 2020
Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs. Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs. Update: Response to Gooten reply to this review. "we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten" I have, and still been waiting for over a week now with no response. How about something of substance rather than getting me to run through hoops that won't solve anything.
Using app
About 4 years
Total reviews
1
Average rating
1.0
Hi, thank you for your review. We are very sorry to hear about your experience with us during this time. Typically, our support team replies much sooner, however, there has been an unexpected increase in ticket volume, which is why our response time has been longer than usual. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We sincerely apologize for the delays and hope to return to our regular support response times very soon. Thank you for your patience as we manage these challenges.
June 21, 2020
I try to never leave bad reviews and try to understand, but this guys are just not doing things right at the moment, I order an item it took them twice as long to fulfill and then the tracking number they provided is not working. I had to refund my final costumer an apologize. Will never be using gooten again. Got with printify, printful or spod if you want a reliable provider. Also their product editor for shirts is not good compared with the competition. And the costumer service takes more than a week to respond if they ever respond. Very dissapointed.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
May 28, 2021
Their customer support is one of the worst you can deal with. They just have a template they keep repeating. I had an issue with an order so I wanted to update but they cannot change it once it goes to the production, so I asked if they can atleast cancel the shipping since it just been one day since I placed the order and it has not even been printed. The customer agent tells me they cannot change anything once the order is placed. Absolute ridiculous talking with these guys, it is exactly like talking to a wall. I am surprised with 4.3 rating probably all fake reviews or paid reviews. My products include Posters, canvas, Framed Poster. I highly recommend using Printify, Printful or Print Pigeons. Gooten should be the last thing that comes to ur mind.
Hi, thank you for your review. We are incredibly sorry for the delay and your experience with us during this time. Our support team is receiving an unprecedented number of support inquiries at this time due to the economic impact of COVID-19. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal support response times very soon. Thank you for your patience as we manage these challenges.
May 25, 2020
Why don't you answer your emails? I have an order in production since 3 weeks??? give me an updated on this order please !!!
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
May 21, 2020
Very good app, one that i will use alot for my store. Alot of options. Would be great if they added an option for jigsaws!
Hi, thank you for your positive review! We're glad to hear you are happy with Gooten. While our jigsaw puzzles are currently out of stock, we will update our partners when they are back in production through our Status Update page here: https://www.gooten.com/status-updates. We recommend bookmarking this page or following our updates on Twitter (@gootenupdates) to stay informed on production updates. Thank you again for your review!
May 20, 2020
I love the variety of products I can choose from. The customer service is very quick & very helpful!
Hi, thank you for your positive review! We are happy to hear that you enjoy using Gooten.
May 20, 2020
Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days, and haven't heard back from a single one. I'll be taking my business elsewhere.
Hi, thank you for your review! We are sorry to hear about your experience during this time. We greatly apologize for the delay and understand your frustration. Normally, our support team would reply much sooner, however, there has been an unexpected increase in ticket volume which is why our response time has been longer than normal. In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We appreciate your patience as we handle these challenges and thank you again for your review.
May 20, 2020
I loved that app when I found it but then big issues started, items I'd created were disappearing and the customer service became non-existent. I've been waiting WEEKS for a response, I've even chased and nothing back on any channel. Impossible to work like this. I've had to abandon them and find other suppliers elsewhere. Wasted a lot of my time here.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. A delay in customer support is understandably very frustrating. There has been an unexpected increase in ticket volume which is why our response time has been longer than usual. In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We greatly appreciate your patience as we handle these challenges and thank you again for your review.
May 16, 2020
I have been using them for over a year now and am very satisfied with their company. I have used other POD suppliers and these guys are way better because they have so many products and great service. We personalize our items and they make it easy to integrate. Highly recommend!
Hi, thank you for your review and kind words! We are very happy to hear that you are enjoying using Gooten.
May 15, 2020
I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed. 1- I have emailed multiple times regarding general questions but have not heard back 2- I receive a lot of marketing emails. 3- It has been TEN days, and the products are still in production. Simply the has terrible customer services, and products take too long. I would not recommend it for any print on demand store owner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. These disruptions, in turn, have overwhelmed our customer support team. While our team is working hard to respond to every request, our response times are longer than usual, and for this, we apologize. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. Additionally, if you no longer wish to receive emails from us, we are happy to take you off our newsletter list. Please email us at [email protected], letting us know that you'd like to opt-out of emails. We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
May 12, 2020
Gooten and their team has been great to work with. The integration has been seamless, and the pricing on their products is very reasonable. I love the workflow they offer for custom products!! Looking forward to using them more
Hi, thank you for your positive review and kind feedback! We are happy to know that you enjoy working with Gooten. We look forward to continuing to support your store.
May 12, 2020
I use a variety of PoD vendors, and LOVE some of the unique items we can get at Gooten. Our niche is specifically towards the fashion/pageant industry and our customers have really enjoyed the items and come back for more. They don't have the biggest apparel variety, but their other items are top-notch!
Thank you for your positive review! We are happy to hear that you enjoy our product selection. We are always looking to improve so I will be sure to share your feedback with our team.
May 11, 2020
It’s not bad but there are better options for what I was looking for. (Drop-shipping Apparel) I found other websites that were much more helpful to my needs. That being said Gooten is a great place to start
Hi, thank you for your review! We appreciate your feedback and are always looking to improve. If there's anything we can help with or if you have any concerns, please let us know at [email protected].
May 10, 2020
I use this app to work on my Dropshipping company. I like that this app helps me use any amount of shirts and comes with many good features. It would be better if the app was to have the shirts that were put on my Shopify store to restock faster because they go pretty fast when I’m working on something. Also the app needs to give me the eligibility to manage the inventory on my Shopify account.
Thank you for your positive review! We are always looking to improve, so I will be sure to share your feedback with our team.
May 9, 2020
I really like this app compared to other print on demand companies. The interface is really easy to use and support has been fantastic to deal with. They also have a nice selection of products. So far I am very happy with them.
Hi, thanks for your positive review! We are glad to hear you are enjoying using Gooten.
May 8, 2020
I ordered a few posters to test product and unfortunately was not impressed with product quality. My personal use case is specific: I need fine crisp lines, but the prints I received were blurry either due to image post-processing or the ink seeping on the paper. This could perhaps work for a large photo, but I still say it's not good quality. Also, my poster arrived in a triangle tube which was not properly secured closed with tape so it was partially open and the tube itself wasn't *crushed* but it had definitely taken a couple blows. So had my poster unfortunately which left it with some creases. Also, the turnaround time was really, really bad... It took something like 9 days for my poster to even be printed. I ordered one express and one standard and the standard package will have taken 2 full weeks from order to arrival, which I can see being a customer service headache for myself. I would rate a two but I can't speak for their quality on other products like shirts, etc, and they are definitely one of the top price competitors. Ultimately for my current use case, Gooten isn't very good. You should consider getting HP indigo presses or if you already have them, allow posters to be printed on them.
Hi, thank you for your review! We appreciate your feedback and are always looking to improve. One of the unique qualities of print-on-demand products is that products are made one at a time, which can sometimes lead to small variances. That being said, we do apologize for any order issues, and if your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten Additionally, we apologize for the delays in fulfillment and customer support, and that is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than usual. We greatly appreciate your patience as we manage these challenges.
May 8, 2020
This app synced well with my platform and store. The app is user friendly and easy to use and navigate. I love the product offering with Gooten and I am excited to see the turn around for processing and shipment after the industry gets back to normal after the stay-home orders and shut down. I do not have any complaints.
Hi, thank you for your positive review! We are happy to hear that you enjoy using Gooten.