Growave: Loyalty & Wishlist

Dear team at AJ Craft Supplies, I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏 Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers. Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users. Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞 Warm regards, ​Begaiym, Reputation Manager!

Dear Shea Shea Bakery team, On behalf of Growave team, we would like to apologize for your negative experience with us 😥. Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application. We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests. Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔. Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly [email protected] or via Live chat. By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔. We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.

Hi SNACKLINS team, We would like to apologize for your negative experience with our team.😥 As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question. Unfortunately, this happens when contact is not face-to-face. 😔 That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that. However, as we investigated, we found out that you have faced an issue with removing our app. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at [email protected].📩 If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed. Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details. Thank you so much!✨

Hi, the team at ChargeTab, We are terribly sorry to learn that we have let you down😔. We sincerely appreciate you bringing this to our attention since we are always looking for ways to improve. I'd like kindly let you know that we have fixed all of the issues with Klaviyo and now everything should work smoothly. I really appreciate your constructive criticism that allowed us the opportunity to improve and do better🙌🏻. We would appreciate the opportunity for a second chance. I would also like to talk to you personally to ensure that we take all the necessary steps at providing you with the 5-star experience we are known for✨.

Dear team at 82NC, Thank you so much for your feedback! 🙌 We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. However, the new interface of our app is still in the process and we are taking all the attention in our account and doing as our merchants wish. Again please accept my deepest apologies. We will do our best to make it so that it won't never happen again and gain your trust. 🙏

Dear team atPeachy Athletic First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏 I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right. Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers. To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget. We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance. Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞 Thank you for your understanding. Best Regards, Begaiym, Reputation Manager

Dear team at East Meets West USA, I’m sorry to hear about your experience with our app didn’t meet the level of service we strive for. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🥺. Regarding your feedback, I would like to kindly let you know that our app affects the speed of the website loading but not significantly since all the scripts in it are minimized as much as possible and the files are loaded asynchronously. We always try to improve our app and speed is one of our top priorities today. As for the files, I'd like to kindly let you know that we only add the codes that help our features to work and function correctly on your website. Moreover, we only add them to the theme requested by the customers since we don't want to cause any errors and inconvenience from our end. Thank you again for taking the time to give us this feedback, I hope there’s another chance where you can try Growave again🙌🏻!

Hey team at S3ART Store, Thanks a lot for your feedback! We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to grow 🙏. We use the Lazy Load strategy in the optimization of our app. It is a strategy for defining resources as non-blocking (non-critical) in order to delay the loading of those resources until they are really needed. This can shorten critical rendering steps, resulting in faster application load times. In spring 2021, we did a lot of work to improve the speed of our app with the Shopify team. They have very strict requirements for app developers and remove apps from the App Market if the app affects the shops' speed by more than 10%. We have passed all their tests and now continue to work on speed, as we want to be the best solution for our customers. Also, we want to mention that compared to many other apps, we have 5 features in one. We'll definitely take your feedback into account and continue to work on improving our app. Again, we are very sorry that we disappointed you 🥺. We really want to continue our cooperation with you and the manager of the Customer Support Department is trying to contact you, but it is unsuccessful 😔. It would be great if you could check our emails 🙏. Thanks a lot!

Dear ROTD Crafter's Corner team, First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to us, and I want to assure you that we have taken it to heart and have acted upon it.🙇‍♀️🙏 Our Reward program, in particular, has undergone significant refinements. Today, it works much more efficiently, benefiting countless businesses every day by enhancing customer engagement and loyalty. We've carefully crafted it to ensure that it not only serves its primary purpose but exceeds expectations. Beyond the Rewards system, I'd like to highlight that our app has always been equipped with integral features such as the 'Wishlist' and 'Reviews'. The 'Wishlist' allows your customers to bookmark their desired items, enhancing user engagement, while the 'Reviews' feature provides a platform for authentic feedback, reinforcing trust and facilitating informed purchasing decisions for potential clients. Your satisfaction is our utmost priority, and it drives our continuous efforts to refine and perfect our offerings. Know that we're consistently working to make our app the best version of itself, so it serves your business's needs seamlessly. 🥰 Warm regards, Begaiym, Reputation Manager!

Dear merchant, Hope you are having an amazing day! Thank you very much for sharing your feedback. We do value the opinions of each of our merchants. It is the most powerful engine for us to move forward! :) We share your opinion about Judge.me, it is one of the worthy apps, however, we would like to highlight that you could have collected even more reviews using Growave, you just seemed to have some difficulties with the app settings and as a result, were not able to get the most value and for that, we are really sorry... We would also like to note that our platform specializes not only in Reviews, we offer more than 5 useful apps (Loyalty&Rewards, Wishlist, Social Login, Shoppable Instagram) under one roof of Growave. And we wouldn't want to let you go like this, with bad thoughts about us on your mind and with the wrong foot we have gotten off on. What about starting all over again? :) Please rest assured that all your words have already been taken into account in order to improve our platform and make your experience way better with us this time. You can just hit the Live Chat button on our website, contact [email protected] or we can jump on a call to discuss this.