Judge.me Product Reviews App

Sentimos muito que sua experiência com a Judge.me tenha sido frustrante e que alguns dos nossos processos tenham parecido mais complicados do que deveriam. Analisamos cuidadosamente os pontos levantados e entramos em contato para esclarecer o que aconteceu. No caso específico que discutimos, a cliente iniciou a avaliação diretamente pela sua loja e, como sua configuração exige a confirmação do e-mail antes da conclusão da avaliação, ela recebeu uma mensagem para confirmar o endereço. Essa configuração pode ser alterada caso você prefira um fluxo diferente. Também entendemos sua frustração por precisar entrar em contato conosco para determinadas alterações. Algumas ações, como reassociar uma avaliação a outro produto, exigem uma verificação antes que possamos realizá-las. Essas medidas existem para preservar a autenticidade das avaliações, mas reconhecemos que o processo precisa ser o mais simples possível para os comerciantes. Tentamos entrar em contato para esclarecer esses pontos e ajudar com qualquer questão que ainda esteja pendente, mas infelizmente ainda não conseguimos falar com você. Agradecemos por compartilhar sua experiência. Se decidir retomar a conversa conosco, nossa equipe continuará à disposição para ajudar e tornar a configuração o mais simples possível.

Lamentamos mucho la frustración y la incertidumbre que esta situación ha causado, especialmente en relación con el impacto de los cambios de Google Shopping sobre las reseñas que habías importado anteriormente. Entendemos completamente tu preocupación sobre cómo se comunicó este cambio. Cuando una actualización puede afectar la elegibilidad de reseñas existentes para Google Shopping, los comerciantes deben disponer de información clara sobre el posible impacto antes de decidir cómo proceder. Hemos tomado tus comentarios muy en serio y los hemos compartido internamente para seguir mejorando la forma en que comunicamos este tipo de cambios. También hemos estado en contacto contigo directamente para revisar tu cuenta y resolver las dudas adicionales que nos has planteado, incluyendo el motivo por el que algunos pedidos no recibieron solicitudes de reseña. Asimismo, queremos disculparnos por la demora y la confusión durante uno de nuestros seguimientos. Tu respuesta nos llegó a través de una conversación separada y no se gestionó correctamente en un primer momento, lo que provocó que recibieras información que no correspondía a tu situación específica. Gracias por continuar la conversación con nosotros y por darnos la oportunidad de abordar tus inquietudes. Nuestro equipo seguirá disponible para ayudarte con cualquier otro punto que necesite aclaración.

We’re sorry your experience with Judge.me has been frustrating. We understand that as a busy store owner, you expect the app to work with minimal ongoing effort. We reviewed your account and found that review requests have been going out to your customers and some have been opened, although they haven’t resulted in submitted reviews yet. We’ve reached out directly with a few ways we can help optimize and automate the setup so it requires less work from you. We also reviewed your billing and have fully refunded the Judge.me charge on your account. We appreciate you giving Judge.me a try, and our team remains available if you’d like us to take another look at the setup and help you get more value from it.

We're sorry to see that your experience with Judge.me resulted in a 1-star rating. Since no comments were included with the review, we've reached out several times by email, phone, and WhatsApp to better understand what went wrong and how we can help, but unfortunately we haven't been able to connect with you yet. Whether you experienced an issue with the app, need help getting started, or would like assistance setting up your reviews and widgets, our team would genuinely appreciate the opportunity to help. If you decide to get in touch at any point, we'll be here and happy to assist.

We're very sorry for the experience you had, especially as this happened with the very first review request sent to one of your customers. After investigating, we confirmed that your request was correctly configured as a store review, rather than a product review. However, we also identified a bug that caused the email to use the default template instead of the customized subject and content you had prepared. Our development team has since fixed this issue, and we've successfully tested the corrected flow on our side. We also reached out with instructions to help you resend the request using your intended content. We also sincerely apologize for the support experience you described. Having to wait while an issue is investigated and then receiving a shift-handover message before reaching a resolution understandably added to the frustration. We've continued reaching out to make sure everything is working correctly for you, and our team remains available if you need any further assistance.

Thank you for taking the time to share your feedback. We're sorry to hear that importing your reviews was such a frustrating and time-consuming experience. We completely understand how disappointing it must have been to spend so much time matching products only to discover that the process and its limitations weren't clearly explained. After receiving your feedback, we identified that the in-app guidance for the Etsy product matching step was incomplete, and we've already shared this with our development team so the experience and instructions can be improved. We're pleased to hear that you've found value in our product grouping feature, and we truly appreciate you giving Judge.me a try. If there's anything we can do to help with your store, our team will always be happy to assist.

Thank you for your feedback. We're sorry that your experience with Judge.me hasn't met your expectations. Since receiving your review, we've been in direct contact with you by both email and phone to better understand the issues you encountered. Together, we've identified the main concerns around the imported review count and the review dates displayed on your storefront, and we've agreed on a plan to resolve them by reimporting the original review data with the correct formatting. We're currently waiting for the original review file and your storefront passcode so we can complete this work and verify everything is displaying correctly. We appreciate you taking the time to discuss the issue with us, and we'll continue working with you until everything is resolved.

Thank you for your feedback, and we're sorry for the confusion regarding the billing. After reviewing your account, we found that the subscription continued after the free trial ended and remained active until the app was uninstalled, at which point it was automatically cancelled. We've confirmed that there are no active Judge.me subscription charges remaining on your store. We've also reached out to you several times by email and phone because we'd be happy to help resolve the billing concern, including offering a refund where applicable. Unfortunately, we haven't heard back yet. If you ever decide to get back in touch, our team will be more than happy to assist and make sure everything is resolved for you.

We're very sorry for the experience you had. The issue you encountered was caused by an unexpected problem affecting video loading, and we understand how disruptive that was. As soon as it was identified, our development team treated it as a high-priority issue and implemented a fix. We're glad you confirmed that videos started loading correctly again after our fix. As an apology for the disruption, we also added app credits to your account. Thank you for bringing this to our attention and giving us the opportunity to resolve it. If you ever need assistance in the future, our team is always here to help.

Thank you for taking the time to share your experience. We're sorry that your migration didn't meet your expectations. We completely understand how frustrating it is to import a large number of genuine customer reviews and then discover that they aren't eligible for Google Product Ratings. To clarify, this limitation isn't based on the authenticity of your reviews. It relates to the eligibility requirements for Google's Product Ratings program, which determine which reviews approved aggregators like Judge.me can submit. Unfortunately, imported reviews from other platforms aren't eligible for inclusion in the Google Product Ratings feed under those requirements. We also appreciate your feedback that this wasn't clear enough during the migration process. We've shared it internally so we can improve the experience and better set expectations for merchants migrating from other review platforms. We've reached out by both email and phone to explain the situation in more detail and let you know that we're here to help with any questions or to discuss the best path forward for your Google Product Ratings setup. Our team will be happy to assist whenever you need us.

Thank you for your feedback. We're sorry to hear that your experience wasn't a positive one. After looking into your recent support request, we noticed that one of the manual review requests couldn't be delivered because the recipient's email address appeared to contain a typo. We reached out privately with the details and offered to help resend the request, but we haven't heard back yet. If there was anything else that contributed to your experience, we'd genuinely appreciate the opportunity to understand it and help. Our support team is always happy to investigate and work with you until everything is working as expected. We hope to have the chance to assist you in the future.

感谢您的反馈，也很抱歉这次经历让您感到失望。 我们理解您的挫败感，尤其是在大量评论导入后，前台商品页面上的评分和评论数据未能及时同步显示，而您也为此多次联系我们寻求帮助。 在收到您的反馈后，我们持续跟进了该问题，并已经协助完成了相关修复。目前商品页面上的评论内容、评论数量以及评分展示均已恢复正常显示。后续沟通中，我们也协助处理了其他相关问题，并确认系统运行正常。 对于处理过程中给您带来的困扰和等待时间，我们再次表示歉意。您的反馈对我们非常重要，也帮助我们进一步改进类似问题的处理流程。 如果后续还有任何问题，我们的团队都会随时为您提供帮助。

We’re sorry to hear that your experience was so frustrating. After receiving your feedback, we conducted a thorough review of the concerns raised. During that process, we identified and resolved a widget-related issue, removed duplicate reviews created during a manual import, and performed a detailed audit of your review data and verification statuses. Our investigation found that review verification statuses were not altered during the uninstall, migration, or reinstall process. We also shared a detailed breakdown of our findings and invited you to provide any historical records or screenshots that might help us investigate further if needed. We understand that migrations between review platforms can be complex and that expectations around verification, customization, and support responsiveness are especially important. While we may not agree on every conclusion, we genuinely appreciate the opportunity to review your concerns in depth and improve where we can. If you'd like to continue the conversation, our team remains available and willing to assist further.