Judge.me Product Reviews App

Lamentamos muito saber que a sua experiência não foi positiva. Isso está longe do padrão que queremos oferecer. Já entramos em contato diretamente para entender melhor o problema de acesso que você enfrentou e para ajudar pessoalmente a resolver tudo o mais rápido possível. Nosso time técnico já está investigando o erro de login na extensão, e ficamos à disposição para seguir ajustando o que for necessário no app, inclusive ajudando com a importação das avaliações, se desejar. Agradecemos seu feedback e a oportunidade de melhorar. Estamos aqui para garantir que tudo funcione corretamente na sua loja.

We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together. We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible. Thank you for bringing this to our attention, we genuinely want to make things right.

Ci dispiace sapere che la tua esperienza iniziale non sia stata positiva. Alcune funzionalità avanzate richiedono effettivamente il piano a pagamento, ma tutte le impostazioni essenziali per raccogliere e mostrare recensioni sono disponibili anche nel piano gratuito. Ti abbiamo già contattato privatamente per capire meglio quali parti della configurazione non hanno funzionato come previsto e per aiutarti a sistemarle passo per passo. Saremmo felici di assisterti e assicurarti che l’app funzioni correttamente per il tuo negozio. Grazie per il tuo feedback, ci aiuta a migliorare continuamente.

We’re very sorry to hear about your disappointment and understand your concerns regarding the change to coupon eligibility. To clarify, this adjustment was made to stay compliant with Shopify’s Product Review Policy, which prohibits offering rewards only for positive or high-star reviews. This ensures that all feedback, positive or critical, is collected fairly and transparently. We’ve already reached out privately to explain the change in detail, and explore compliant alternatives that still let you reward your customers. We truly value your long-time trust in Judge.me and appreciate you sharing feedback that helps us uphold transparency and fairness for all merchants.

We’re truly sorry for the experience you had and completely understand how frustrating it must have been not being able to reach a human when you needed quick help. Unfortunately, our chat platform experienced a major outage caused by an external AWS incident, which temporarily prevented our agents from seeing new messages. While the situation was outside of our control, we know that doesn’t make it any less frustrating for you. We’ve since reached out privately to apologize. We’re also reviewing our backup processes to ensure merchants can always reach a human agent, even during rare outages like this. Thank you for your patience and for giving us the opportunity to make things right.

We’re sorry to hear that your experience didn’t meet expectations. We’ve reached out privately to better understand the issues you faced and see how we can improve things for you. Your feedback means a lot to us, and we’d love the chance to make your experience with Judge.me a better one.

We’re very sorry to hear about your recent experience and the frustration it caused. This definitely isn’t the level of service we strive to provide. We’ve already followed up privately to review your case in detail with our advanced technical team. After investigation, it appears the issue was related to how certain third-party apps (like product option apps) modify products in orders, which can sometimes conflict with how review requests are scheduled. While this kind of interaction is complex, we’ve shared your case with our product team to explore improvements and clearer handling in the future. We truly value your feedback, it helps us improve both our support and the app’s reliability. Thank you for bringing this to our attention.

Thank you for sharing your feedback, and we’re sorry for the long wait you experienced. We’re happy to let you know that our developers have now implemented a search option in the Questions dashboard, so you can quickly find, edit, or delete questions whenever needed. We truly appreciate your patience and persistence in raising this with us, it’s feedback like yours that helps us continue improving Judge.me for all merchants.

We’re sorry to hear about the frustration you faced. After looking into this, we were able to replicate the issue and found it’s related to Microsoft Edge’s tracking setting. When set to “Strict”, it can block certain embedded apps, including our widgets. By default, Edge uses the “Balanced” setting, which allows the widgets to display correctly. That said, we completely understand your concern about visitors who may have changed their settings. Our developers are already working on improvements to make the widgets more resilient in these cases. We appreciate you flagging this, it helps us continue making Judge.me better and more reliable across all browsers.

Thank you for your feedback, and we’re sorry for the confusion around billing. We’ve already reached out privately, clarified the situation, and made sure you’re not charged incorrectly. We truly appreciate your patience and are here to help ensure things run smoothly going forward.

We’re truly sorry for the disruption and frustration caused when your email templates and coupon settings didn’t carry over after the update. We understand how critical these features are, and we regret the impact this had on your store. We’ve already been in touch privately to align your setup with your other store and to provide updated templates and coupon settings so everything is restored and working smoothly. Your feedback has been extremely valuable, and we’ll continue working with you directly until you’re fully satisfied. Thank you for your patience and for helping us improve Judge.me for all merchants.

We’re really sorry to hear about your experience and the frustration it caused. On billing, please rest assured that every merchant is entitled to a free trial of our Awesome Plan. In cases where a charge happens too soon, we’re always happy to issue app credits or refunds so you’re not out of pocket, as we’ve already arranged in your case. Regarding the update pop-ups, we understand they were disruptive. We’ve shared your feedback with our product team so we can improve how updates are communicated without interrupting your workflow. We truly value your feedback as it helps us improve both our product and our support. Thank you for giving Judge.me a try, we hope we’ll have another chance to provide you with a smoother, more rewarding experience.