Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
21,524
chart
#239
All reviews
Rating Breakdown
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Oct. 16, 2022
Horrible Support! Canned Responses, Excuses and political messages which don't fix our issues. Some Buttons are way too small which makes the app super unfriendly for customers, compared to other review apps. Support gives you useless responses as to that they will improve the app and add features in the long run, but like most companies out there do, we've noticed that all features that have been added over the past year(s) are features to MAKES LOOX MORE MONEY, and nothing to make the widget more user-friendly. Sad! Oh and another thing they lie about, is that the Reviews get indexed by google as "content". NOT TRUE. Their Review app injects content from their website via java script in an iframe onto your website. Google does not index this as content. If you use google search console, simply do a live test of any url with reviews. There's also tons of other free tools out there to test a site via fetch&render as "google bot". Then check the results. None of the reviews will show up as content for our page. Don't be fooled by this marketing trick. While the app works with google shopping and your reviews will shop up there, these are 2 different pairs of shoes and content vs. reviews snippets on google shopping and search results, are not the same when it comes to how google recognizes it.
Dec. 3, 2020
I don't recommend this app. I had this app installed before. I wanted to try again, but it turns out that if your country language is not available there, To customize the text, you must upgrade to the higher plan, which costs $69. I uninstalled the app ( I had it installed 2min literally), and still, they will charge me $29.... So disappointed.
Hey, Josh from the Loox team here :) Sorry that your experience with Loox was not as you expected. While Polish is not automatically translated on our system, we are happy to open custom translation on your account. This will let you use Loox in the language that you choose. Please search for an email from our Support team regarding further steps on how to achieve this. In regards to the charge, it seems that this store has had Loox installed in the past and hence the trial was not available when it was installed again. No worries, I have contacted you privately to verify some information for your account so we can sort out both the charge and the translations.
May 25, 2023
Really scammy type of pricing. We just want basic reviews and they've made us upgrade. Will be deleting it. There are far better options Still having problems - their integration doesn't work well with Google Ads which is a big issue.
Hey, Dor from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected. Loox offers several different plans for stores of all sizes and needs. The Basic plan is designed for stores just starting out in the Shopify ecosystem to help them get their footing and start growing. Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store. We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive. We have contacted you personally to assist you further on the matter. Please check your email for an email from our support team :)
Nov. 22, 2020
REALLY disappointed to have the LOOX Branding even though I am paying $35/mo. To remove the logo branding, you need $65/mo plan..... If you change this, I will most certainly change my review to 5.
Nov. 19, 2020
I was told there is a trail of 14 days, although I deleted the app to avoid paying the app as my store wasn't ready yet I was billed for a full month don't use try this app not even for 14 days that's how they lure you in & gues what surprise you get billed.
Hey, Josh from the Loox team here :) First, I'd like to assure you we would never charge any merchant during your trial! I've taken a look at our logs and I can see you removed Loox from your store about 3 days after your 14-day free trial ended, which is why Shopify triggered an automatic app charge. I'm sorry that your experience wasn't as expected and I have reached out to you privately requesting some additional information, please take a look at your email for an email from our support. Please know our support team is here 24/7 and always happy to help and answer any questions.
Nov. 13, 2020
Overpriced for what it is. There is better alternatives for a cheaper price, although Loox has been going the longest. The import AliExpress reviews feature is weak, only allows for 100 reviews at a time, and you can only import one of the images not multiple per review. The worst part is that you can't edit the text of the reviews, rendering most the aliexpress reviews as useless, because they are written in terrible grammar/translated and hurt your credibility more than they help. The app has a long history and credibility, although there is nothing special about this app that makes it stand out, and the competition is evolving much faster at a much better rate. Disappointed.
Hey, Amit from the Loox team here! Please note that Loox lets merchants choose which country to import reviews from and we use AliExpress's translation to give more translating options for merchants who can't find reviews from their original country. In addition to AliExpress's translation, we offer integration with the Weglot app, which translates your reviews to your customers' language! Moreover, Loox offers many other features that will help increase conversion and retention rates, such as referrals, popup widgets, Facebook integration and much more! In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Nov. 4, 2020
o aplicativo está todo em inglês isso dificulta na hora de configurar péssimo vocês precisam melhorar esse aplicativo
Hey, Josh from the Loox team here :) Loox supports displaying all customer-facing elements in many languages including Portuguese. While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue. In addition, our Support Team will be more than happy to assist you further with whatever else you need
Oct. 10, 2020
So complicated comparing to judge.me not importing the reviews as it supposed to , complicated settings
Hey, Dor from the Loox team here :) Loox provides easy import options from any source, wether it is from any previous review solutions, your supplier's product pages, or any other source! Additionally, we have an on-boarding process to ease any merchant into integrating Loox with their store, and an extensive help-article knowledge base. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Oct. 5, 2020
Péssimo, não tem avaliação de produto e quando tem só consigo importar 3... sendo que escolhi o plano de $29 caríssimo e péssimo
Hey, Josh from the Loox team here! Our Review Importer allows you to retrieve reviews from an unlimited number of products. If you were unable to import reviews as expected, please let me know in the email I sent you so we can help sort this out :) In any case, I took a look at your account with us and it seems that you were still on our 14-day trial when you uninstalled. To the best of our knowledge, Shopify triggers an automatic app charge only once an app's trial period ends. Since you uninstalled before your free 14-day trial ended you should not be charged for your use of Loox. I have also reached out to you privately to answer any additional concerns.
Oct. 1, 2020
i use this application to boost my sells and more to help to confirm products selling on my shop. it's all
Sept. 14, 2020
Very expensive compared to other similar apps with similar features, just switched to Judge, same plan costed $60 at Loox but now it costs $15 on Judge. What really bothered me the most, is that it's not compatible with multi-languages websites because the app is embedded in an iframe and can't be translated with translation apps and the support did not offer much help.
Hey, Josh from the Loox team here :) While I cannot provide you with an ETA, we are working towards a solution for multi-lingual sites as we speak. Regarding the plan, Loox offers different features on different plans to match the growth of each merchant and their brands. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Sept. 12, 2020
Cant contact support and the review app still on the site after removing all the associated code on the site
Hey, Amit from the Loox team here! I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them? Regarding removing all of the code, no worries - please create a staff account for [email protected] and we would be more than happy to sort this out for you :) In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Sept. 11, 2020
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey, Amit from the Loox team here :) We have created a support ticket to handle your issue, please check your email inbox. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Sept. 7, 2020
can i get help reoving the widget ive dleeted it and its still there on my store and is confusing.
Hey, Josh from the Loox team here :) Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled. With that being said, we offer a full guide on how to remove any leftover code on our uninstall email. Should you need any assistance with removing/editing code, I have already contacted you with how we can proceed.
Sept. 6, 2020
The worst app ever. I paid for the basic app and they are counting all my orders so that they can charge more? for real? i have 2 other stores with this app and I ddnt have to do this. what is happening? are you really doing this?
Hey, Josh from the Loox Support team here :) I took a look at your account and I can see that you have reached the order limit on our Basic plan. Congratulations on your great sales numbers! The Basic plan is built more for stores that are only just beginning their journey. With that in mind, I have reached out to you privately to verify some information on what this means and how you can continue to grow with Loox. Please check your inbox for an email from our Support team at your convenience.
Aug. 28, 2020
Expensive, couldn't customize reviews. We all know how poor the reviews from aliexpress are and we have to import exactly what those words are to our website. So I removed this app from my store. However, there are left codes. Now all of my products are showing 7 reviews even if there's no review at all.
Hey, Dor from the Loox team here :) I just wanted to let you know that our support team is here to assist you in anything you need. Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps While Loox does not support review editing, our AliExpress importer allows you to disable automatic AliExpress translation and import reviews only from a certain country, or choose not to import a certain review's text. In regards to any leftover code, when you uninstall Loox, all review widgets and star ratings should be removed from your store automatically. If for some reason this doesn't happen, we offer a full guide on how to remove any leftover code on our uninstall email. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Aug. 28, 2020
Hello Loox team, i have installed this app on 19th August 2020 and deleted in this app within the trial period, but i charged for $30 for this. According to the trial, I should not be charged when the app is in the trial period but you charge me, please take this into consideration and refund the amount. I don't want to use this app.
Hey, Amit from the Loox team here :) I just wanted to let you know that our support team is here to assist you in anything you need. Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Could you please send us a screenshot of the relevant Shopify app invoice that shows the Loox charge you would like to be refunded for and its duration? We'd be happy to look into it and consider the refund accordingly. You can find your upcoming Shopify invoice in your Shopify Billing Settings. https://accounts.shopify.com/store-login?redirect=settings%2Fbilling In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Aug. 23, 2020
I have uninstalled this app from my store and continue to be charged. I have reached out via email and still no response but yet another month of billing.
Hey, Josh from the Loox team here :) Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Shopify does not remove already existing charges from your invoice once an app is removed. This would be the reason the app charge is still seen after the app was removed. I would be delighted to assist you with your refund request. I have reached out to you privately to verify some information. I tried to find your previous emails regarding a refund request, however, I could not locate anything that was connected to your store. In any case, our Support team will always answer within 24 hours of being contacted. Please check your inbox for an email from our Support team at your convenience.
Aug. 20, 2020
I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?
Hey, Yoni, co-founder and CEO of Loox here. Please note that Shopify manages all app charges and billing cycles according to their policy here: When you choose a plan you need to approve payments before starting the trial itself. Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected. I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st. Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you. If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you. Best, Yoni
Aug. 12, 2020
Pathetic they did not give me any free trial and charge fee from day one. Why are you making people's fool by writing 14 days of free trial? Disgusting!!!!
Hey, Amit K. from the Loox team here :) I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out. No worries, I've contacted your privately to sort this out and give you a chance to check us out. If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!