Loox ‑ Product Reviews App

Hey, Amit from the Loox team here :) ​ I'd be happy to help and address your concern! ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. ​ ​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ This payment model is listed both on our Plan selection page as well as on the Shopify app store. ​ We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox. ​ I have reached out to you privately to continue this discussion.

Hey, Yishai from the Loox team here :) ​ Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features​ which are not available in the Beginner plan are essential in getting the most out of your Loox subscription. ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

Hey, Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice. Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed. I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed. We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I've personally reached out to you through our support and am here to make sure we can assist you.

Hey, David from the Loox team here :) I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox allows you to import an unlimited number of reviews into your store. The only limit is the number of reviews you can import from any specific AliExpress product page. On the Beginner plan, Loox will scan the first 20 reviews that match your filters. Our higher plans, however, will scan the first 100 reviews that match your filters. Just to clarify, this means that you can import as many reviews as you want to each of your Shopify product pages. The only limit is that on each AliExpress product page you import from, you are able to scan the first 20 or 100. Although your import process didn’t work as you had expected, our support team offers 24/7 support and is available to help all of our merchants from all around the world, and we can guarantee that all inquiries will be answered within 24 hours. With that in mind, it seems that we had tried to respond to both of your emails, but it seems that our response was bouncing and couldn’t be received. I also tried to reached out to your email privately once again so we could try and help with importing your Loox reviews. Unfortunately, this email bounced again. Could you please reach out to our Support team using a different email address? We would be happy to assist you with our AliExpress importer.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox supports translating all customer-facing widgets and emails to the language of their preference. With our multi-lingual support enabled, your review request emails will also match the checkout language used by your customers Loox is also designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Amit from the Loox team here :) No worries, I have reached out to you privately to offer further assistance on the matter.

Hey, David from the Loox team here :) First of all, I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. According to Shopify's own terms and policies, a third-party app cannot choose a merchant's app subscription plan, as Shopify requires explicit merchant consent when choosing an app's subscription plan. No worries though! I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey, David from the Loox team here :) I apologize for the confusion, and I’m happy to help clear the air! Generally speaking, Loox provides its merchants with the option to translate all of its front-facing widgets and emails into one out of 19 different languages. The chosen language will adjust the default text for all Loox widgets implemented on your store's pages and customer-facing emails. You can choose your preferred language directly from your Loox admin. We also currently offer a Weglot integration to translate your customers' reviews showcased on your store's widgets. I have contacted you privately in order to go over this in further detail. In any case, ​our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests that you might have! We'd be more than happy to help :)

Hey, Dor from the Loox team here. As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible. However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases. In these cases, our support team is available 24\7 to assist with every step of the process. We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

Hey, Yishai from the Loox team here. Loox automatically integrates with 99% of Shopify themes and should be seen as soon as you integrate the app into your theme. On the small chance the reviews are not seen automatically, we would be more than happy to manually integrate the reviews for you through our support :) We have already contacted you privately to assist you in integrating Loox into your product pages. Could you please check your inbox so we can continue assisting you with this?

Hey, Amit from the Loox team here :) It seems that there was a change in your settings which caused the font color to blend into your background. No worries, you can definitely change the Loox widget colors, including the fonts, in your Loox settings and customize them to your liking. In any case, we've reached out to you personally to continue assisting you with this.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. ​ All our plans, including those for larger-scale stores, have an extremely high ROI.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Abby from the Loox team here :) I am so sorry to hear about your experience with Loox and that your expectations have not been met. I would firstly like to stress that our support team is available 24/7 and always happy to help! Secondly,​ I’d be happy to dig deeper into what you see on your end. Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Josh from the Loox team here :) ​ ​Our Beginner plan is designed for stores who are just starting their journey and help them grow their business. ​ ​Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

Hey, David from the Loox team here :) I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. The Plan you were subscribed to is the Loox Beginner Plan. Our Beginner plan is designed for stores that are starting their journey and helping them grow their business. It is limited to a total of 500 orders from when you finish the Loox trial. Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan. With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store. I've reached out to you privately through our support and am here to make sure we get this sorted out together :) If you have any other questions or need assistance with anything, do not hesitate to contact our support team. We'd be more than happy to help :)

Hey, David from the Loox team here :) I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air! Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI. If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message! We will be more than happy to help :)

Hey, Abby from the Loox support team here - happy to help :) I'm truly sorry to hear your experience with Loox did not live up to your expectations. Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps. Our world-class support team is also available 24/7 to help you with questions you have. I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

Hey, Amit from the Loox team here! I just wanted to jump in and let you know that we are always here and happy to help :) No worries, you can unsubscribe at any time by removing Loox. Here is how you can do so: https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store If you need any assistance with this or have any other questions, please feel free to contact us at [email protected] and we'll be more than happy to help.