Loox ‑ Product Reviews App

Hey, Dor from the Loox team here. As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible. However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases. In these cases, our support team is available 24\7 to assist with every step of the process. We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

Hey, Yishai from the Loox team here. Loox automatically integrates with 99% of Shopify themes and should be seen as soon as you integrate the app into your theme. On the small chance the reviews are not seen automatically, we would be more than happy to manually integrate the reviews for you through our support :) We have already contacted you privately to assist you in integrating Loox into your product pages. Could you please check your inbox so we can continue assisting you with this?

Hey, Amit from the Loox team here :) It seems that there was a change in your settings which caused the font color to blend into your background. No worries, you can definitely change the Loox widget colors, including the fonts, in your Loox settings and customize them to your liking. In any case, we've reached out to you personally to continue assisting you with this.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. ​ All our plans, including those for larger-scale stores, have an extremely high ROI.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Abby from the Loox team here :) I am so sorry to hear about your experience with Loox and that your expectations have not been met. I would firstly like to stress that our support team is available 24/7 and always happy to help! Secondly,​ I’d be happy to dig deeper into what you see on your end. Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Josh from the Loox team here :) ​ ​Our Beginner plan is designed for stores who are just starting their journey and help them grow their business. ​ ​Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

Hey, David from the Loox team here :) I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. The Plan you were subscribed to is the Loox Beginner Plan. Our Beginner plan is designed for stores that are starting their journey and helping them grow their business. It is limited to a total of 500 orders from when you finish the Loox trial. Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan. With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store. I've reached out to you privately through our support and am here to make sure we get this sorted out together :) If you have any other questions or need assistance with anything, do not hesitate to contact our support team. We'd be more than happy to help :)

Hey, David from the Loox team here :) I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air! Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI. If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message! We will be more than happy to help :)

Hey, Abby from the Loox support team here - happy to help :) I'm truly sorry to hear your experience with Loox did not live up to your expectations. Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps. Our world-class support team is also available 24/7 to help you with questions you have. I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

Hey, Amit from the Loox team here! I just wanted to jump in and let you know that we are always here and happy to help :) No worries, you can unsubscribe at any time by removing Loox. Here is how you can do so: https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store If you need any assistance with this or have any other questions, please feel free to contact us at [email protected] and we'll be more than happy to help.

Hey, Josh from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I want to assure you that Loox cannot, on a technical level, add any hidden fees on our subscription plans available. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. You can also find this outlined on your Plan Selection page, our website, as well as the Shopify app store. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Josh from the Loox team here :) ​ ​I would be more than happy to help you here and try to address your frustrations. ​ ​Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​ ​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. ​ ​In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on. Shopify requires explicit merchant consent when selecting an app's subscription plan. Loox cannot, on a technical level, change your subscription plan ever. From your account history, I can see that you changed your plan several times over the course of your history with Loox. I can also see that you reached out to us regarding these changes and that we responded within a few hours to each email. I personally called you today to try and speak with you and help address any of your confusion. During our call, you expressed that you did not wish to speak and provided me with an additional email so that we could be in contact. I immediately emailed you following our call with an explanation of what was happening and, once again, address your concerns. I would be happy to schedule a time and discuss your current subscription. I have sent you my personal link for us to work together and answer all of your questions.

Hey, David from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, our support team is available 24/7, and we always answer any query within 24 hours. I would be more than happy to help you resolve any issues. I took a look at your request, and it seems that my colleagues were trying to help you in integrating our star ratings widget into your product pages. No worries, our star rating widget is able to be displayed on any of your Shopify pages. I have reached out to you privately to better assist you.

Hey, Yishai from the Loox team here :) I totally understand how stressful it is when an app isn't behaving as you expect. Unfortunately, Shopify removes all access to edit your theme when an app is removed and apps are not able to automatically remove any code once uninstalled. We do automatically hide any elements after removing the app and nothing should appear on any page once refreshed. In any case, our team would be happy to go into your theme and manually remove the Loox code once you give us permission. We have contacted you privately to continue assisting you with this. Regarding the price, our pricing is designed to fit merchants of all sizes from those just starting out, all the way to big brands. We have various plans that fit different needs starting at only $9.99/month. Please check your Shopify email for a response from our support team on how to give us permission to help you remove the code from your theme, we'd also be more than happy to help with anything else you need :)

Hey, Amit K. from the Loox team here! Loox offers various plans for all types of merchants - beginners, advanced, and professionals, starting at only $9.99/month to match the needs of brands of all sizes. We completely understand that costs are a big part of every merchant's decision of which apps to use. Loox merchants enjoy great ROI on any plan, by helping acquire new customers, converting visitors to buyers with product reviews, and retaining existing customers with rewards. To further explain your options with Loox and help you find the Loox plan that suits you best, I contacted you privately and would be happy to continue the conversation over there :)

Hey, Josh from the Loox team here :) ​ ​Loox supports importing an unlimited number of reviews to your store. While our Aliexpress importer lets you pull directly from AliExpress, our Import template can be used from any previous source. ​ ​I have reached out to you privately to better resolve this. Please lookout for an email from our Support team.

Hey, Yishai from the Loox team here - ​I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not expecting. ​ ​It seems that a few months ago someone on your team moved to the $99.99/month plan which caused these charges to be triggered every 30-days. ​ ​Please note that a Shopify app cannot change a charge without the store approving it, and an email from Shopify confirming the charge should have been sent at that time. ​ ​No worries, we are going to work with you privately to sort this out ASAP. ​ ​In regards to the star ratings on your store; it seems that this was caused by another app integrated with Loox, which we have already worked together to help you display the stars how you wish. This should no longer change as the other app corrected the behavior.