Yotpo Email Marketing & SMS

Hello there! Stoyan here from the SMSBump team. I am sorry that you had to experience this. What happened was something that we were not expecting. Fortunately, it was resolved within the same day it was reported. As I explained in the other similar review, there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours and since then there are no issues in this functionality. Now that part of the system is greatly improved and this should not happen again. As for the slow support - usually we are pretty quick to reply, however, as you can imagine, we had a lot of requests on that day and we were a bit overwhelmed. I can see that the app is not uninstalled, so you should still be using it. If you do have any questions, feel free to reach out to us ✌️ UPDATE AUG 21st: We are still waiting for a feedback from the client.

Hello there! Stoyan here from the SMSBump team. Thank you for reaching out to us. We've checked your case and unfortunately, you've come up to something that happens in extremely rare use cases. Fortunately, thanks to the information that we've received, this will not be happening again. We've contacted you with more information. Looking forward to working with you! EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for a feedback from them.

Hello there! Stoyan here from the SMSBump team. Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience. I noticed that a support representative of ours has already contacted you in regards to resolve your issues. We look forward to your reply and hopefully, we will continue working together. EDIT (4th AUG): We've been in contact with the customer and hopefully now everything is working as expected. Waiting for feedback from the client. EDIT (17th AUG): The customer has contacted us with other questions and we've answered all of them. Looking forward for an update here from the customer.

Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience. We checked your case, and it seems that you were automatically charged mainly because you left the Auto Recharge option active on your profile. We've contacted you a couple of times to show you how you can disable it. We even disabled it manually on our side, so you don't get charged additionally. In addition, we've contacted you so you can get a refund on the money that was not used. However, as of now, we've not received a response. We look forward to resolving all your issues and if you are willing to continue working with us, we will be happy to show you how yo can get the most of our app. Regards, Stoyan from the SMSBump team. EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for feedback from them. EDIT (17th AUG): We are still waiting for feedback from the merchant.

Hello there! Stoyan here from the SMSBump team. This review is a bit confusing to me, as I checked the history and it seems that we've responded in a timely manner to all your questions, the last one being from 3 days ago. Is there something else we can help you with? Looking forward to your reply. We would like for you to have the best experience possible with our app, so please let us know if there is something that you are missing or not working. Regards, Stoyan. EDIT (17th AUG): We are still waiting for feedback from the merchant.

Hello there! Thank you for the review. I believe that our team has already reached out to you and hopefully, all questions that you have will be addressed.

Hi there and thank you for your feedback! Stoyan here from the SMSBump team. I am sorry to hear that you had such an experience with our app. From what I understood, a campaign was scheduled more than once, and this is what led to the issue that you are reporting. A member of our team will contact you to resolve this for you. We will be happy to help and also provide you with more information on how our product works and how you can benefit the most. EDIT: From what I understood, our support team has reached out, talked with you about the issues you had, and they were resolved. However, we did not receive a reply since then. Is there something else we can help you with? EDIT 2: We've tried to reach the customer more than once to ensure everything is working as expected, however, we don't have a response as of July 2nd. EDIT (17th AUG): We are still waiting for feedback from the merchant.

Hello and thank you for your feedback. Stoyan here from the SMSBump team. From what I understood, this is probably a misunderstanding. Please reach out to our support team (you can use [email protected]) and we would be happy to help you with this issue.

Hello and thanks for your feedback. I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of the funds added.

Hello, Thank you for your feedback. SMS Marketing is governed by different regulations in the USA, Europe and Asia/Oceania which most of the times go down to not allowing any uploads unless they are with an explicit written consent, meaning people knowingly opted n for text messages. Our compliance team carefully reviews each request for upload of contacts and when the opt in is too general we would prefer not to put your business at risk. As far as the refund it has been taken care of.

Hello and thank you for your feedback. We took care of the refund for you. Just to throw a bit more light on the case, there was a hiccup and a support member who was working on your case was investigating the issue you were describing hence the 20 mins to respond to your message. Definitely something that could have been communicated better. As far as the attribution goes we've recovered 78 orders while you were using our software. The % of recovery is in thousands and definitely much higher than disclosed here.

Hello and thank you for your comment. Stoyan here from the SMSBump team. From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality. In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us. It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.

Hello and thank you for reaching out. It seems that you had a bad experience with our app, for which we apologize. It seems that there was an issue with the payments. From what we understood, there was a delay on Shopify's side in regards to your case. Unfortunately, there is not much we can do about this, because all payment requests are managed by Shopify - we can send payments to you, but it is up to Shopify and their payment schedules on when those payments will be received by you. Stay safe!

Hey, sorry about that. Our support team reached out to you and we are looking forward to addressing your comments. UPDATE APRIL 20th: All issues have been addressed now. Customer promised to delete the review UPDATE JULY 2nd: Hello again, I can see that the issues that have been mentioned here were resolved a long time ago. If you decide to give us another shot, we will be more than happy to show you how you can set up our product correctly and gain the most from it.

Hey, Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your inquiry. We would like to make up for this small hiccup and reached out to you via email and on the phone number you've left. Hope we can get a chance to show you up SMSBump. EDIT - July 2nd: Hello again! Just wanted to mention that we've gone through major changes. We've noticed that your store is not active at the moment, however, if you decide to reopen, we will be happy to show you how our app works now and you can get the most of it. Thanks!

We REALLY wanted to help this client. We tried to get in touch about 12 times on multiple channels. Email, FB and no response. We had our team check and unfortunately all issues were due to the fact that he had a modified checkout. Something he did and it seems the app recommended did custom for them. Unfortunately after telling our findings and being promised a staff account the customer never responded. Its been 2 weeks now and it seems the customer just does not want to respond back. Also the bad part about all that is that the customer's checkout is not TCPA compliant. Not sure who set it and how and why messages are sent at all when there is no explicit consent. For anyone reading this be very careful as this is how you may get in trouble!