Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
727
chart
#7,218
All reviews
Rating Breakdown
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Dec. 18, 2020
They show you a mockup that looks like it has a decent print size for a christmas sweater. Actual print size is WAY smaller. Final product looks like shit. This is blatant false advertising. Cost me allot of bad reviews. You should be able to trust that what they show you is what you get! Actual print size is literally 50% of what they showed. Can't trust them
Hello Canvas Portal, Thank you for leaving your honest review, we're very sorry to hear that you were not happy with us. However, we were also slightly confused as it seems your shop is doing rather well and you are still sending us many orders. If you had any grievances with print results, we hope that you contacted our customer service at [email protected] so that they could help you out and were able to raise the issue with production - only this way can we improve quality control. On the matter of 'what you see is what you get', maybe this FAQ article is also helpful: https://faq.spod.com/hc/en-us/articles/360019511033-Differences-in-Colors-Monitor-vs-T-Shirt#article.
Dec. 6, 2020
This is probably one of the worst POD experiences I've ever had. I've ordered three times from SPOD, and each order was not sellable. The first order was mixed up with someone else's order and the second two had bad images. The mockups I approved were perfect, but the mugs I received had images that were misaligned. I thought SPOD was our on-time answer to shipping enamel mugs, but I will never order from SPOD again. Update: I DID reach out all THREE times to SPOD support. We were refunded each time, but our customers were left without a product.
Hello GSmithDesigns, Thank you for taking the time and leaving your honest review, we're very sad to hear that you were so disappointed in our services and with the print quality. Checking in your account and with the email address there listed, we could not see that you reached out to customer service about the orders - doing this, however, is crucial since otherwise, we cannot push for improvements or issue refunds. Please make sure to reach out to them to get this sorted. Thank you.
Nov. 11, 2020
They never sent my 4 orders in a row for 4 months now. this service is not working as it should. had a terrible experience.
Hello StreetStorm, Thank you for giving us your honest review, we're very sorry to hear that your orders did not get to you so far. International shipping from the US can take several weeks and is often subject to custom fees, whereby it's additionally delayed. We could not find a message to our customer service in the US concerning this particular problem, please make sure ot get in touch with them as they could provide you with the customs numbers so you could contact the local post office or customs department directly. International standard shipping is always sent without tracking, you can find this information in our shipping calculator when you enter the destination country: https://faq.spod.com/hc/en-us/articles/360016113439-US-Shipping-Calculator
Nov. 2, 2020
I sent the ticket but I have not seen a reply. I can't handle big orders and no one will support me.
Hello Etsy Store, We're sorry to hear that you're unhappy with our services but please be fair and truthful in your assessment of it: I've had a look at your conversations with our customer service and you usually received answers within 24 hours or your enquiry, unless there was a weekend when our support team is not in the office. Please make sure that our replies to you are not routed to your spam folder. Thank you.
Oct. 29, 2020
Super negative experience with SPOD, Did a samples order 2 months ago, and it never showed up. Yesterday contacted them for a refund since it is clearly lost and the tracking they gave me doesn't return any information in my country's post system. Their answer was they won't refund it since it has arrived in my country over a month ago. Just be aware of how things work with them... Won't ever trust my client's orders to anyone who's acting like this, and will never work with them again.
Hello Rasika Designs, We're very sorry to hear that you had such bad experiences with us. Indeed, we can only offer tracking for international Express shipping, not for the standard shipping, and in cases such as yours, parcels almost always get delayed at the customs department of the shipping country. We understand your frustration that we as the fulfiller cannot refund for the potential failures on behalf of the shipper. Of course, we will be taking your feedback into consideration, hoping to improve our services. All the best for you and your enterprise!
Oct. 2, 2020
You guys really suck! Your processing time s**ks, 4 days nothing, Called and told not done. screwed up the logo and won't fix. sending at some point worthless samples. Robert you're talking out of your Arse! I called and spoke with this woman and was told wrong logo used and nothing she would do about it. This after she said still in production. And after I emailed you guys twice within minutes of placing order to verify logo. No response from anyone and I emailed twice. Told be to accept it as is. Feckless Employee!!!! You guys are Horrible! You should quite doing feedback that is is false. Take responsibility for lame A** service. Can't wait to see the crappy products.
Hey GritSox, I am sorry to hear that you feel this way and would love if we can find a solution for this issue. As we are in mail contact, let's move the topic there. Still, for the wider audience, some context is needed: * You uploaded and placed an order with a mainly black design on a dark grey shirt. It should be clear, that this is not an ideal color combination. Still some merchants create such kind of designs on purpose. We therefore can't question such orders. * Also, according to the order tracking you did not receive the shirt yet as it was shipped in Oct. 1st. With this I do not understand how you know that the design is not exactly as you ordered. We love our merchants and support them in any way we can. Still it would be presumptuous if we question everything they do. Kind regards Robert
Aug. 19, 2020
I ordered samples on May 28th that have not arrived yet. I tried a second order that came but took about 7 weeks. I emailed customer service several times and received only generic responses and they will not process a refund. Currently trying to figure out where my shirts are - will not use for customers as it will likely create problems moving forward. For the shirt I did get it was the expected quality
Hey there, Thank you for providing your feedback and apologies for the troubles you had. The order was placed on May 29th and we handed the order over to FedEx on June 5th. From there on the process is not in our hands anymore. Shipping to Canada from the US was always troublesome due to the customs process. This problem got worse during the last month. The only options we have are not shipping to Canada, prepaying customs on behalf of you (and increasing shipping prices to Canada to ~20% of the order value) or to accept that few orders are caught in the customs process for ages. Could you please drop us a quick mail to [email protected] to check if you want us to resend or refund the order. Kind regards Robert
Aug. 17, 2020
I am honestly extremely disappointed. 1. Two of the designs were printed on the WRONG side. On two of my sample order products, the designs were printed on the BACK instead of the front. 2. There is no consistency in terms of quality. Designs printed on WHITE use ink while those on PINK and GRAY are more print-like. Is there any guidelines as to what to expect for each one? 3. The quality of the products is extremely disappointing. The red ink has yellow-like stains around it. And the white products are see-through.
Hey Apapáchame, Thank you for your feedback. I was not able to find a mail in our system that covers this topic. Could you please send us some pictures of the products and I'll make sure to address this with our production team and also will refund you the orders. Kind regards Robert
Aug. 7, 2020
Hey, How are you! I'm we are running into a problem when people are buying our products it shows on Spod it Cost $22.00 CA for sweaters with our deigns and everything on them. but, when we are being charged for the product it is taking out roughly $30.00 CA. We are wondering what's going on with this.
Hi KingTroups, We reached out to you by e-mail to explain, but it looks as if you are not taking into account that we charge shipping for a product as well. The charge you are seeing is a Production Cost + Shipping Cost. We can't display on a product what the shipping charge will be as well, because at that point we do not know where the product is shipping to. If you have any questions please feel free to reply to the e-mail we sent to you.
July 22, 2020
I like the ease of designing my products. I have tried to place two sample orders, but have been unable to do so. I have reached out to customer service multiple times on each order. The second sample order I have reached out 3 times with no response. If I cannot get a response on a sample order, why should I continue to use SPOD for my business?
Hello SLP Sippy Cups and More, Thank you for your honest feedback, we're sorry to hear that you had such problems with the sample orders and with reaching customer sercive. At the moment, it can take up to 4 business days for our colleagues to get back to requests since we still have a very high intake of emails and calls every day. We try to be transparent about this in our designated update page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article Also, I could see that after the two sample orders that didn't work out, the customer orders shipped already and you have a new sample order from yesterday that is already being produced. It seems that you are still willing to be using our services, so we hope this cooperation will work better from now on.
July 22, 2020
I've found some disturbing images in the design section while creating products. Such as a radio labeled as "Ghetto Blaster" and a hooded man with a handgun labeled as a "Rapper". This is clearly labeling stereo types and depicting negative ideas to a culture that you don't understand nor represent. I will be posting pictures of the said images to those that can create change on this site or have them removed.
Hello La Petite Mort, Thanks for your feedback about our design tagging - we take your claims very seriously. Our selection of free designs and their tags were purchased from a 3rd party business. Upon closer review, Ghetto Blaster is a common term used to describe a boom box / portable stereo and we see no negative intent in tagging this design this way. The design with a hooded individual and gun is a common description of a gangster rapper, and while we understand not all rappers use guns in their imagery, we also saw no ill intent here. We will however review the tagging of rapper to avoid any misconceptions. We're sorry that you are unhappy with our service due to this issue, and hope that the background and our review will change your mind about using us in the future. If you come across any other tagging/content issues, please reach out to us at [email protected] and we'll take a look.
Jan. 10, 2022
AWFUL !!! I used to send this guys most of our orders about 80% in 2020, now they are getting 10% even less, their prices increased a lot, their customer service is awful, if they send a bad print to the customer they will not care in giving a refund. An order was more than 10 days in production and never shipped even after calling customer support 3 times and sending more than 4 emails. DO NOT WORK WITH THEM! Go with Printify, their customer service is a looot better, prices are good and Monster Digital is great quality and they take care of the customer when a bad printing is sent.
Hello Planet4Life, Thank you for your review, we're happy to hear that our app works so well for you, especially since you have experience in the POD business. We look forward to supporting you in the future!
June 29, 2020
Print quality is trash. I ordered a shirt with a PINK graphic and received a shirt with a faded white graphic instead. Edit: I've already contacted support with pictures and have yet to receive a response.
Hello The Only Standard, Thank you for giving us your honest review, we're so sorry that the print quality did not match your expectations. Please reach out to our customer service via [email protected] with a picture of the print so we can find a solution for this and also find out what went wrong. It's crucial to us to have this kind of feedback with pictures so we can improve our service, otherwise we cannot do this. We see that you have another order with us that is still being produced, we hope this one will meet your expectations. It's important to keep in mind that, due to the print on demand nature of our business, we are printing with DTG and not screenprinting. Let me send you our FAQ article on what this means in terms of how a DTG print will look: https://faq.spod.com/hc/en-us/articles/360019511033-Differences-in-Colors-Monitor-vs-T-Shirt#article
June 22, 2020
This app is NOT usable if you already have products and have spent months building up SEO rank and reputation for your listings. There is no way to import your existing products and there is no manual fulfillment option on the backend so that you could keep your listings and just fulfill manually as a temporary solution. I wanted to love SPOD because pricing is great and the app works well but this really misses the mark on what store owners need. Please fix this as soon as possible I would have been happy to move over 5000 skus over to SPOD but I can not lose the many months of work already put in. If you already have a store with products you will be sadly disappointed. If you are just starting this might work for you. Its really a Shame I have two brands and two different stores I wanted to switch over to SPOD. I will have to go with Shirtly or someone else who allows business owners to not throw away months maybe even years of work just to use you guys. I hope you guys will take this into account and find a way to help existing brand owners.
Hello Gorilla Vibe Apparel, Thank you very much for your honest feedback and sorry to hear that the app doesn't meet your needs so far. I can see that you still have some orders with us and it would be great if we could find a way of working together. Therefore, we would be happy to get detailed feedback on what you need from us via [email protected] so we can forward it to our app development team to review and maybe find a solution. Thank you!
June 20, 2020
The prices are great but it has taken too long to complete orders and respond to my question via the support channel. My customers all said and I have seen with my own eyes the quality of the shirts. The design is too small and has the faded look and the shirts were wrinkled.
Hello Trinity Mom, Thank you for giving us your honest feedback, we're so sorry to hear that you were unsatisfied with our services. We did struggle with reduced capacities in our production facilities over the past weeks as well as a very high backlog of emails and calls in our customer service which is why we had to up the production and response times. On June 24th we were finally able to reduce production times to 4 business days for ca. 50% of the orders and 6 business days for ca. 90% of them. Also, we now have more people helping out our colleagues in customer service and try to get back to all requests within a maximum of 4 business days. We know that this can still be frustrating for our merchants and try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article I can see that your store is closed now, perhaps you would still consider sending us pictures of the orders that were not to your satisfaction to [email protected], so we can try and find our what went wrong and maybe still offer you a solution for compensation.
June 12, 2020
This company has the worst customer service ever! I called in to their department and they said they could not help me with my request. They sent my customers wrong packages and also packages that contained nothing! USPS and my customers contacted me and told me the packages arrived empty. I’ve sold a lot of products with them and I should have switched to a new service a long time ago. Sent it two emails and called over 7 times and nobody has answered my emails it’s been 3 days now. To be honest it’s actually disappointing.
Hello Official Teamize, Thank you for your honest feedback, we can completely understand your frustration and are very sorry that you had troubles with both the orders and getting in touch with our customer service. At the moment, we are trying to tackle the huge amount of emails and calls coming in, but are still trying to get back to merchants as quickly as we can. We will get in touch with our colleagues to take another look at the orders that were faulty to see if we can find the best solution for you (if not already happened) and understand what went wrong internally and how we can fix it. Thank you again, feedback like this is always valuable to us as we're constantly striving to improve our services.
June 11, 2020
Customer service is terrible and even though my shop is marked to stop selling an item that is out of stock, SPOD sold it anyway and then tagged it as out of stock with no option to change to a color in stock. Insteand I have to cancel an order or wait....unacceptable for a first time shopper to my store. and the rollover rep who took my call was terrible sounded so annoyed from the get go and definitely didn't go the extra mile. Told me all about the limitations of her job. So why bother with this spod? I have purchased alot but I am done...sorry you should have done better when there's more choice out there....gotta work harder for my business!!
Hi ShopAOKFitness, We appreciate your honest feedback, and it is true we have had some delays in responding to customer service inquiries. We are experiencing a huge influx of new sellers that have pushed our Customer Service team to the limit. We now have additional staff in the team and seem to have reduced the backlog. We are sorry to see this feedback as we have produced 12 orders for you over the last seven months without any issues. We cannot import an order without stock as SPOD has live stock states in your Shopify store, I can have one of our engineers look into the logs of your store to see what happened with your order. We wish you luck with the future of your business and sorry it did not work out this time.
June 10, 2020
Terrible customer service. Impossible to get a hold of over the phone and takes days to reply to emails. We understand there are delays but communication is key, would not recommend.
Hello TLBTees, We are sorry to hear you had not had the experience you expected with us. We have been in contact with you over the last few days and have explained our backlog in Customer Service. Our phone lines are extremely busy right now so it can be difficult to get through. We now have many additional people working through the contacts we are receiving and we have reduced the backlog. We wish you luck with your future business. You can see our COVID-19 updates here about our current situations - https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
Aug. 11, 2020
> We made the order of the sample to know their work and delivery speed as advertised, but they have already passed in time, we have been since June 8 that we placed the order and it still does not arrive! Are they going to give us a refund or what is the case? Order #555404853
Hello DepotClick, Thank you for leaving the review. We very much hope that you like your sample order, and look forward to partnering with your business.
June 5, 2020
I have ordered several samples from SPOD and they are not consistent. The prints are not satisfactory to sell. Some items appear as though they are being cheap with their ink. They look as though they have already been washed and dried. I received items where the ink ran to other colors. I even received a shirt that was dirty around the collar. This is disheartening because I love the quality of their shirts and hoodies. However the print quality is not acceptable to sell to consumers.
Hello Falco Wear, Thank you for your honest feedback. We would very much like to look into the examples of the orders you received to improve any processes we can. We would like to offer full refunds for the products that were not to your satisfaction. Please e-mail [email protected] with the images of your orders so we can start an investigation.