Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
2.0
feedback
172
chart
#2,015
All reviews
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May 13, 2024
Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity. Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for. Switched to making use of Google Reviews -- a free way to display your review score. I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.
Hi, Thank you for reaching out to us with this review. We're sad to hear you're thinking about leaving Trustpilot. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into. Kind regards, Trustpilot
Jan. 10, 2024
Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store
Hello there, Thanks so much for your review on our App, the appreciation for our platform, and for your patience. Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future. However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so. Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new All the best, Flavio - Trustpilot
Dec. 16, 2023
A complete nightmare. 1) they change your language without consent, no matter what I do, won't get fixed 2) the widget settings doesn't work 3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do 4) customer service completely useless with robotic response and absolutely resolved nothing 5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data. Never install this lowsy app if you don't want to go through this nightmare. They are super expensive too, 199 a month for this service? Seriously?
Hello there, Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide. However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here. All the best, Flavio - Trustpilot
Nov. 22, 2023
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello, Thanks for getting in touch, Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new Kind regards,
Nov. 7, 2023
Apparently the widget does not work. I have followed the guidelines, but it still fails. It just pops up for 2 sek, and then the Widgets just disappear. Im very disappointed from the support and form this app. I really thought it will be plug and play.
Oct. 19, 2023
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there, Thanks for taking the time to write this review and for your patience. Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported. We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help. Kind regards,
March 15, 2023
For the amount of money we pay for this service, you would think that their service level for support tickets would be better. The review flagging doesn't even work and even though we have an 'account mgr' they have proven themselves to be just as useless. Note, all I need to do is request the removal of a review that was clearly left for an entirely different company.
March 15, 2023
Update day 50 -:( Got contacted by support - but still no solution in sight - please please - hire more people... Update day 10 -:) Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week. In serious doubt if I should buy a subscription for the flex. Thoughts after waiting for support for 9 days.. mmmmmmm Initial thoughts I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels. Support Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...
Jan. 26, 2023
I'm just simply trying to upgrade our plan from free to standard. Had a call with a sales person. After that nothing. I've contacted them multiple times, sometimes i got a responds that the message would be forwarded to the right person. Now we are 3 months later and still nothing. Besides that their widget loads slow and is also not easy to drag and drop in the theme.
Jan. 11, 2023
UPDATED REVIEW: Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot. ORIGINAL REVIEW: Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.
Hi BigTopShirtShop.com, Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch. If you've still not heard back please let me know so I can escalate this further for you. Kind regards, Kerry-Trustpilot
Dec. 13, 2022
Had issues with the App initially and contacted Trustpilot for help. 2 weeks later someone got back to me but still didn't resolve my issue. Poor customer service. I also made a personal review to another online store and Trustpilot rejected the review I made and suspended my account as they believed it to be fraudulent. Very frustrating company to deal with, hence I'm returning the favour by giving them a review in return.
Hello Solarbox Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime. The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike. In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software The Content Integrity team will be back in touch as soon as they can regarding your review. If you have any questions in the meantime please feel free to reach us directly on the link above. Kind Regards Jen | Trustpilot
Dec. 9, 2022
Completely misleading. App is terribly flawed, I've spent hours with customer support on technical problems. Please also be beware if you want to use this app, you are forced to send automated review invitations (we like to send our invitations via Klaviyo). We purchased a Standard plan and were then told to pay an extra £250 monthly to use the widgets if we didn't want to use the app! Trustpilot refuse to cancel our plan within 7 days which also goes against UK customer protection laws. BEWARE!
Hi Undercover Living, Thanks for getting in touch and sharing your feedback with us. We're sorry to hear it's not been a positive experience and you've experienced some technical issues with the app. I can see our Support Team were able to assist you with a bug that you experienced. We thank you for sharing the feedback regarding the time you've spent with support and I'll make sure to share this with the relevant team. The reason why we promote and recommend sending invites via our Automated Invitation is this promotes transparency and and makes sure we're being fair and open to everyone and prevent cherry picking. With regards to plans you've purchased whilst we offer a wide range of paid plans. Trustpilot is a free to use platform, giving you access to all our main functions including inviting and displaying your Trustscore on your website. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. Thanks again for sharing your feedback. Any questions please reach out to us via the above email. Kind regards, Kerry-Trustpilot
Nov. 30, 2022
Non si collega più con Shopify. Non riesco ad aprire più applicazione. Non ricevo più e-mail da TrustPilot che il cliente ha lasciato la recensione
Salve, Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva. Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali. La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema. Nel frattempo le auguriamo una buona giornata. Cordialmente, Flavio - Trustpilot
Nov. 11, 2022
Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.
Hello Thuisco, Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one. I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond. I can confirm that I've escalated your case, and someone will be in touch as soon as possible. In the meantime, we wish you a great day. All the best, Flavio - Trustpilot
Nov. 2, 2022
Very slow and non-existent support! Claimed they can't access our website to look at the issue, like every other App developer on Shopify, due to their policy. We had to pay a 3rd party developer to fix their App!
Hi JM Wholesale Ltd, Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one. I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond. I can confirm that I've escalated your case and someone will be in touch as soon as possible. Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place. Someone will be in touch soon. Kind regards, Kerry-Trustpilot
Oct. 12, 2022
The Irony of the poor reviews on Trust pilot doesn't escape many, but I did give technical support about 7 tries to fix my issue. I gave up in the end, as the link between a "Shopify App" and Trust pilot was beyond all technical supports comprehension.
Hello Avalla Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you. From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation. - Log out, clear the cache and cookies of your browser and log in again. - Use an incognito window to login - Use another Browser - Use another device to login You can also try: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity. Kind Regards Jen -Trustpilot
Sept. 30, 2022
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop Thanks for taking the time to write this review and make us aware of this issue. We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution. In the meantime may we ask you to try to following, if not already done, and see if that solves the issue: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist. We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website. Kind regards, Sacha - Trustpilot
Aug. 21, 2022
Removed the app with the intention of reinstalling it as the widget customiser stopped working meaning that my site has been missing widgets for over a week now. Can't reinstall as I get an error message saying the page cannot be found when I press "add app". We pay £400 a month to this multinational company and they can't even get an app right. Support has been useless so far, blaming it on 3rd party ad blockers - I have none on the multiple devices I've tried to get this working on. Unacceptable.
Hello Craftiful Thank you for getting in touch and letting us know about this so that we can work with you to get a solution. We're sorry that you're experiencing issues re-adding our app. We want to reassure you that getting this fixed for you is our priority and that we fully appreciate the impact of this on you and your business. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. We appreciate your patience in the interim. Kind Regards Jen - Trustpilot
Aug. 17, 2022
App update doesn't work - we are paying customers, with app which is not working. Not able to edit trustboxes. Needs fixing ASAP - not happy at all.
Hello GoodFoodDelivered Thank you for getting in touch and letting us know about your experience. We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. Kind Regards Jen - Trustpilot