Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,523
chart
#488
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2020
Import process is terrible. Why does the customer need a female AND male name in the csv file? That makes no sense. It would be great if the developers actually know how ecommerce works in western civilization.
Hi there, Here`s Raymond from Ali Reviews - Product Reviews Customer Support Team, and we are truly sorry for this inconvenience caused. Regarding your concern, this is the limitation with our current CSV function, and we have planned to fix it in the next release. Also in order to bypass this issue, please help to create a temporary name when creating CSV file, and you can change it later using our Edit review feature. Thank you for your understanding, and if you have any concern, please feel free to contact us via our 24/7 live chat, or email at [email protected] Best Regards Raymond
Sept. 7, 2020
(we wish we could give 0 star) This app is asking us to upgrade like every 2 weeks. We JUST started paying more with them (double actually...) and they're now doubling their bill AGAIN. This is unacceptable and we will look into other review solutions, there are many out there. ALSO, and what's most concerning, their JS is mesding up with the load speed of our site A LOT. Sorry for all these ALL CAPS but these developers don't know much what they're doing.
Hi Raphael, I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you. Related to your concern, I guarantee 100% to you that we have never charged any customers more than once in the same billing cycle. Therefore, it should have some misunderstanding here, and I do need your billing screenshots for further investigation. Besides, regarding loading speed, I am sending a Collaborator request to you to check this one deeper with my Development team, so please do not worry. We will do our best to assist you. Since we are having an active conversation, please feel free to get back to me there at any time. Regards, Raymond
Aug. 22, 2020
The worst app ever! This app slowdown your whole website and that ultimately affects your conversion rate recently due to some error in this app my whole website got down for more than a day and it has affected my sales a lot as my store is a six-figure store. I never recommend anyone to use such crap app ever!
Hello Sarthak, I'm Kate from FireApps Customer Support Team. First of all, on the behalf of our team here, I am sorry for the inconvenience that caused to you. We had a unexpected problem with our server on last Thursday, and we tried to fix it as soon as we could. I truly apologize, and promise that we will do our best to avoid this kind of issue happening again. Besides, this issue was solved on the same day as it happened. Did it still affect your store after that? Please let me know if the issue still persists, and I am looking forward to hearing from you. Regards, Kate
Aug. 19, 2020
Ali Reviews caused over 20% drop in sales in last two days which was from page speed loading time of almost 12 seconds from our previous 1-2 seconds. Shopify couldn't figure this out over the last two days but finally found it the issue in the code for AliExpress. I'm sure many other customers were affected. Please fix.
Hello Chris, I'm Kate from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you. Since you are having an active live chat with my colleague, Johnson, please help to continue working there. Also please note that there is a pending request from your side to provide us a Collaborator account for further checking. Regards, Kate
Aug. 19, 2020
I stopped using this app a few weeks ago and then today noticed by website is taking 1.3 MINUTES to load. The culprit? Alireview js and css files that I don't even use anymore. I don't know whats happening here but deleted this app asap.
Hi Andriy, My name is Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you. As I mentioned in our email, you can simply follow this link to remove the leftover code from our app: https://help.fireapps.io/ali-reviews/storefront-display/how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already Regards, Raymond
Aug. 3, 2020
Horrível, fica travando demais e os comentários fica desaparecendo na página de produtos frequentemente, me fez perder clientes. Muito ruim!
Hi Dhionatan, Here's Raymond from FireApps Customer Support team, and we are truly sorry for the inconvenience caused to your store. As I just checked your Product page, your review box and rating star are working properly. However, you said that "it gets stuck too much", so could you please elaborate it, so I can help you further and better? Besides, to check your issue deeper, I have sent you a Collaborator Request, please kindly go to your Shopify Home, and accept it. Or you can find the request in Settings --> Plan and Permission Please let me know once the request is accepted, and look forward to hearing your reply. Regards, Raymond
Sept. 28, 2020
EDIT: Another terrible feature of this app is that once you upgrade, if you want to downgrade back to a cheaper plan (but one that still allows all the same amount of reviews) you will lose ALL your reviews, even if it's to a plan that allows the same type and amount of reviews. There is no way to export your reviews so they are gone forever. You are essentially stuck into the upgraded plan, which has no extra features from the medium sized plan. Upgrade to the 'Premium' and instantly experienced issues. Multiple star lines appearing on my product pages. When they went in to 'fix' it they have messed up my product page. It's the weekend now and I have stopped all my ads so hopefully people don't see my pages looking the way they do. No photos displaying and now I have the two star lines back. It's been like this for over 24 hours. They have 'forwarded my concern' to the developers with zero information on the timeframe of if these people actually work weekends. I'm assuming it will be the same people who messed it up in the first place. The Premium lists '24/7 app specialist'. THIS IS NOT A DEVELOPER AND CANNOT HELP YOU THIS IS SIMPLY A PERSON WHO CAN FOWARD YOUR MESSAGE TO THE DEVELOPERS. DO NOT PURCHASE .
Hello there, I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to your store. First of all, I did re-check your case with our Technical team, and we would like to confirm that we only added CSS codes to your store on Friday, and did not touch your store theme's code. I have no idea on why this issue happened, and surely this is not our expected result. Thus, I am going to discuss internally team to figure out a solution in order to avoid this mistake happening in the future. Secondly, to make things clear, our app specialists who are available 24/7 is to help you to use the app properly, and fix simple technical issues within their knowledge. However, for some cases which need deeper knowledge in technical, it will require assistance from our Development team who are not available during weekend usually. It does not mean your issue will not be fixed during weekend, depends on the difficulty and complexity of reported issue, but we always try our best as we can. Besides, since we are having an active chat, I am going to note above points, and some recommendations we just found which could be used to improve your store currently, so hope to get your response there. Last but not least, thank you for your understanding, and kindness, and I am so sorry for what happened again. Have a great week ahead. Regards, Kate
July 14, 2020
horrible imports all reviews to wrong product Minimum 100 characters Minimum 100 characters Minimum 100 characters Minimum 100 characters Minimum 100 characters
Hello there, I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to you Normally, when you use the AliExpress link to import reviews, we will take the reviews which are available in that link to import back to your store. Therefore, to better understand and find the quickest way to solve the issue, please kindly tell me more detail of what happened, and AliExpress link you used to import. I am looking forward to hearing from you. Regards, Kate
July 13, 2020
I'd installed alireviews on my store some time ago, but reviews kept disappearing from my store without explanation. When I asked for help I just received a generic response which did not solve my problem. Lisa also took me through a roller coaster of BS back and forth for 6 days without offering any help. Worst support ever.
Hello Simon, I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you. I noticed that you only contacted our support team regarding issue on Alexan Home store, so not sure if you have had any other issue on this store, SleekZPro? On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you? I am looking forward to hearing from you. Regards, Kate
July 13, 2020
Lisa took me through a roller-coaster of BS without offering a single help or even touching my store. I installed this app on a one-page store, and I couldn't figure out how to install the star ratings on my page. Already I had installed the stars on my product page and collections page (which are invisible on my store), but not on my sales page. Thankfully I got this message from Lisa: "I am a real person and I can see that there are no rating stars in your store. Would you like me to help you out setting up that?" I proceeded to give her access to my store and pointed to her where I needed the stars, then she replied "Let me forward your case to concerned department, Please wait as they will correspond your case during our business hours : 9am-6pm UTC+7." A day later she replied "The rating stars are there on the collection page. Is there anything else I can help you with?" **AGAIN** I pointed out to her where I needed the stars. Then she replied with her usual generic message "Let me forward your case to concerned department, Please wait as they will correspond your case during our business hours : 9am-6pm UTC+7." After another 2 days with no help, I asked her if there was a problem installing the stars, and she sent me an article of how to do it!! I asked her why she's sending me an article when I already gave her access to my store, she said she can't access my store, so again, I sent her access, and confirmed she'd logged in. As usual she sent her canned message "Let me forward your case to concerned department, Please wait as they will correspond your case during our business hours : 9am-6pm UTC+7." Amazingly, she asked me once again where I wanted to put the stars, which I pointed to her *AGAIN*, and received her usual response, "Let me forward your case to concerned department, Please wait as they will correspond your case during our business hours : 9am-6pm UTC+7.". This was followed a few hours later by "Hope you're doing fine. Please let me know if you need more help. I am looking forward to hearing from you." SO FAR SHE HAD NOT TOUCHED MY STORE AT ALL!! By this time I was running thin on my patience, but I *AGAIN* reminded her where I need the stars, and she replied with her usual BS "Let me forward your case to concerned department, Please wait as they will correspond your case during our business hours : 9am-6pm UTC+7.". A few hours later she writes and asks if I still need help! I replied my patience is running thin, and for the last time, I pointed her where I needed the stars, and as usual she replies "Let me forward your case to concerned department, Please wait as they will correspond your case during our business hours : 9am-6pm UTC+7.". Amazingly after a few hours and NOT A SINGLE CHANGE DONE ON MY STORE, I got the response "Please let me do the process of closing this case temporarily. If you need assistance, please do not hesitate to open a new one, I'm willing to help. Thank you for choosing our app and I hope to have a chance to support you next time." 6 days of total BS - I think she's probably high when she's working, otherwise I can't explain this chain of events. I had to un-install the app and got a better one, and they got it working within 30 minutes.
Hello Simon, I'm Kate from FireApps Customer Support, and I do apologize for the inconvenience that caused to you. First of all, I did a quick check, and discussed with our agent here, Lisa. And then I figured out that Lisa got misunderstanding with your request since you contacted her via 2 different email addresses, and she closed your request mistakenly. I really sorry for this silly mistake. Besides, since you are not using any reviews app at the moment, I really hope you can consider to re-install our app, and give me a chance to fix your issue. Also we would like to send a discount code to you (after re-installing) to use in the next billing as an apology from our side. Thank you for your understanding, and look forward to hearing from you. Best regards, Kate
July 14, 2020
I have used this app for about one year on this store. In this time, my reviews have disappeared from my store several times without explanation. I'd already had this problem before in another store, and each time I asked for help and received a generic reply. Each time I had to un-install and re-install the app for the reviews to appear again. Since I don't baby-sit my store, I don't know how long the review were not showing. I am disappointed to say the least.. UPDATE FROM DEVELOPER'S REPLY: This problem has happened in a different store as well repeatedly. Twice I only got generic replies with no solution or reason. I have used your app on 4 stores, and reviews have inexplicably disappeared in 3 of them MULTIPLE TIMES.
Hi Simon, Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you. Regarding your concern about "my reviews have disappeared from my store several times without explanation", please note that issue could be different per store, and we always recommend customers to contact us through problematic store for better understanding. I believe main disappointed issue you experienced was with Alexan Home store, so we will focus on a separated email about that store. Last but not least, about Alexan Girl store, the last time you asked for help was around 3 months ago, and the reason you were asked to charge again was because you upgraded from a Shopify Test plan to Paid plan. Regards, Raymond
July 13, 2020
I have used this app for several weeks. In this time, my reviews have disappeared from my store without explanation. The first 2 times I asked for help and received a generic reply. Both times I had to un-install and re-install the app for the reviews to appear again. Since I don't baby-sit my store, I don't know how long the review were not showing. The third time this happened I just un-installed it.
Hello Simon, I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you. I noticed that you only contacted our support team mentioning issue on Alexan Home store, so not sure if you have had any other issue on this store, Alexan Pixel? On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you? I am looking forward to hearing from you. Regards, Kate
June 30, 2020
App is far to expensive for what it does. There are similar apps that are half the price that allow you to import other platform reviews also. Not worth $19.99 a month.save your time and don't download
Hi Tony, Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you. First of all, currently we are not supporting to importer reviews from other sources than AliExpress. Thus, I would like to send your Feature request to our Business Development team to consider in our future release. Besides, with Essential plan ($19.99/month) which you are using, we are offering many great functions such as bulk import via Ali Order or Oberlo in one-click, Email Campaign, Ali Reviews pops, especially importing review from CSV, etc. For more detail can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering Moreover, if you want to use cheaper plan, we have Starter plan at $9.99/month only available for you. Note that few functions existing in Essential will not be available in Starter plan. Should you need any further help from us, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Raymond
June 23, 2020
It is a scam. It always behave differently for reviews count. Now I got funny reply that historical imports will also get counted even if you delete reviews or that product itself. It is a clear cheating. Now they are not responding to my chat. I am deleting this app and better switch to cheaper and reliable one.
Hi Saeed, Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to your store. Related to your concern, we did a change in our strategy plan last year which reduced limitation of imported product reviews, but gave more new great functions. Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make some confusion. For your case, you were in Essential plan with the total number of imported products, maximum 500. You mentioned that "it is plan limit of 500 products exhausted whereas i have total 179 products and around 120 with reviews imported", so may I know whether you have seen the announcement of reaching limit pop-up? I am looking forward to hearing from you soon. Best Regards Raymond
June 16, 2020
scam , when you install it you see you have all the best feturein the 9.99$ plan after you pay the most importent feture are not including any more
Hello Dor, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you. Firstly, I have checked your conversation with our colleague previously, and as my teammate mentioned, please be advised that the CSV import and Auto Update features are not available in Starter plan which you are in currently. For more information, please help to take a look from our Pricing plans on Shopify app store: https://apps.shopify.com/ali-reviews I truly apologize for anything caused to this misunderstanding. Besides, should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Kate
June 10, 2020
Hi there, i have 8 stores using alireviews app. But since few days, they have removed their support chat. If you click on it, it just goes to a FAQ. There is also no email address to contact them. I try to reach them since 9 days, nooo way to have an answer.
Hi Gabriel, I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store. Our live chat has always been there in the bottom right, and this is the first time we heard an issue about it. Since this tool is provided by 3rd party, please let me contact them directly to see which could be a behind reason there. May I know if this problem is still happening after you have logged into Ali Reviews app? Also one of my colleague, Andy, tried to reach you via your email, and he is waiting for your reply. Last but not least, our support email is always available 24x7 to you at [email protected]. Regards, Raymond
June 5, 2020
Worst app ever! Can't inport reviews, and asked help from support, not fixing it after 12 hours and no one respond too! Highly NOT recommend.
Dear Catherine, Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. As we discussed via our live chat, there was an unexpected problem from server side which caused this issue, and it should be fixed already. Thank you for your patience and understanding, and if you have any concern, please feel free to contact us via our live chat, or email at [email protected] Best Regards, Johnson
June 3, 2020
They removed the free plan after I installed the app and imported the reviews. There are better apps for product reviews like Ryviu.
Hi Fadhl, I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store. First of all, as I did check, you were still under Free plan because you had installed our app before we released new pricing plan last November, and certainly you can keep it as long as you want unless you uninstall our app. In case you want to upgrade to a Paid plan to enjoy so many great features, I would like to inform that we are now offering 3 plans with 7 days FREE Trial, and more details can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering Should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Raymond
June 5, 2020
I have been a long time customer of this app since beginning. Sad to say these guys are cheats. don't trust them. you subscribe to one plan and there is no guaranty that you will get all the benefits on that plan. then nop... they will just change whenever they want and increase the price and push you to the bottom of the tire. that's what happened to me. I had a higher tire plan with lost of benefits. not with their so-called upgrades. your plans will never be grandfathered. you will lose all your benefits and you will be forced to upgrade or quit. these guys have been doing this since the beginning. so if you are ok wit just losing all your hard work or ready to pay a higher price then stay with them. else go find something else. it's not worth and it does not work half the time. customer support is horrible. if you are ready to wait for 2 to 3 weeks to get a fix then you must be ok else just stay away. I had never thought I will have to leave such a bad review. I trusted them and never knew they don't value their words. because they promised me that all the benefits will stay as long as i am subscribed and they simply took it away. GOODBYE ALI REVIEWS. MAY YOU FIND MORE CUSTOMERS WO ARE READY TO GET CHEATED? Sorry, I am in no way updating the review. I already uninstalled the app because I found one way better with good pricing and good customer support. and not a rip of. Also to add and to let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.
Hi Johnson, Here`s Raymond from FireApps Customer Support Team, and we are truly sorry for this inconvenience caused. Related to your concern, yes, we did a change in our strategy plan last year which reduced limitation of imported product reviews, and gave more new great functions to old customers under the same price which was at least 10% lower than the new pricing. Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make confusion to loyalty customers somehow. However, with all the new awesome things we have added and will bring continuously to our app and plans, we really hope and much appreciate empathy from old customers who had installed app before last November when new pricing plan was released. Last but not least, in order to show our truly apologize, we are always open to discuss further about options regard to new pricing, and provide suggestions about how to apply new features effectily to increase your store's revenue. Should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Best Regards Raymond
May 23, 2020
This is a horrible horrible horrible app, do not download it! They freaking cheat my money when i upgraded to a premium plan. Found the premium plan useless and wanted a downgrade, but it removes all my basic plans rights and removes all my existing reviews if i decided to downgrade my plan. Horrible horrible app, DO NOT DOWNLOAD IT!!
Hello Lynn, I'm Kate from FireApps Customer Team, and I am very sorry for the inconvenience may caused to your store. Per my check, seems like there was a misunderstanding here, so please let me explain in a clearer way. During the time you use our app, you can Upgrade/Downgrade any time you want without losing any reviews. One thing to note is that when you do Downgrade, the reviews will be unpublished automatically, not removed. Therefore, you will have to re-publish them again to make them available, and we provide a bulk action to publish all reviews at once easily for all customers. You can also check this article for more information: https://help.fireapps.io/en/articles/2001344-what-will-happen-with-my-data-when-i-upgrade-or-downgrade-my-plan Should need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Kate