Loox ‑ Product Reviews App

Hey, Josh from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I want to assure you that Loox cannot, on a technical level, add any hidden fees on our subscription plans available. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. You can also find this outlined on your Plan Selection page, our website, as well as the Shopify app store. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Josh from the Loox team here :) ​ ​I would be more than happy to help you here and try to address your frustrations. ​ ​Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​ ​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. ​ ​In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on. Shopify requires explicit merchant consent when selecting an app's subscription plan. Loox cannot, on a technical level, change your subscription plan ever. From your account history, I can see that you changed your plan several times over the course of your history with Loox. I can also see that you reached out to us regarding these changes and that we responded within a few hours to each email. I personally called you today to try and speak with you and help address any of your confusion. During our call, you expressed that you did not wish to speak and provided me with an additional email so that we could be in contact. I immediately emailed you following our call with an explanation of what was happening and, once again, address your concerns. I would be happy to schedule a time and discuss your current subscription. I have sent you my personal link for us to work together and answer all of your questions.

Hey, David from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, our support team is available 24/7, and we always answer any query within 24 hours. I would be more than happy to help you resolve any issues. I took a look at your request, and it seems that my colleagues were trying to help you in integrating our star ratings widget into your product pages. No worries, our star rating widget is able to be displayed on any of your Shopify pages. I have reached out to you privately to better assist you.

Hey, Yishai from the Loox team here :) I totally understand how stressful it is when an app isn't behaving as you expect. Unfortunately, Shopify removes all access to edit your theme when an app is removed and apps are not able to automatically remove any code once uninstalled. We do automatically hide any elements after removing the app and nothing should appear on any page once refreshed. In any case, our team would be happy to go into your theme and manually remove the Loox code once you give us permission. We have contacted you privately to continue assisting you with this. Regarding the price, our pricing is designed to fit merchants of all sizes from those just starting out, all the way to big brands. We have various plans that fit different needs starting at only $9.99/month. Please check your Shopify email for a response from our support team on how to give us permission to help you remove the code from your theme, we'd also be more than happy to help with anything else you need :)

Hey, Amit K. from the Loox team here! Loox offers various plans for all types of merchants - beginners, advanced, and professionals, starting at only $9.99/month to match the needs of brands of all sizes. We completely understand that costs are a big part of every merchant's decision of which apps to use. Loox merchants enjoy great ROI on any plan, by helping acquire new customers, converting visitors to buyers with product reviews, and retaining existing customers with rewards. To further explain your options with Loox and help you find the Loox plan that suits you best, I contacted you privately and would be happy to continue the conversation over there :)

Hey, Josh from the Loox team here :) ​ ​Loox supports importing an unlimited number of reviews to your store. While our Aliexpress importer lets you pull directly from AliExpress, our Import template can be used from any previous source. ​ ​I have reached out to you privately to better resolve this. Please lookout for an email from our Support team.

Hey, Yishai from the Loox team here - ​I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not expecting. ​ ​It seems that a few months ago someone on your team moved to the $99.99/month plan which caused these charges to be triggered every 30-days. ​ ​Please note that a Shopify app cannot change a charge without the store approving it, and an email from Shopify confirming the charge should have been sent at that time. ​ ​No worries, we are going to work with you privately to sort this out ASAP. ​ ​In regards to the star ratings on your store; it seems that this was caused by another app integrated with Loox, which we have already worked together to help you display the stars how you wish. This should no longer change as the other app corrected the behavior.

Hey, Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges. ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. ​ I see that you have recently uninstalled Loox which is preventing you from accessing the admin. ​ I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.

​Hey, Amit from the Loox team here! We took a look at both of your stores (tosin-shop.myshopify.com and tosinshop.myshopify.com) and did not find any Loox leftover widgets. ​ ​If you still see a Loox widget on one of your stores, please contact us at [email protected] and we'd be more than happy to sort this out for you :) ​ In any case, please feel free to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Yishai from the Loox team here :) Generally speaking, once Loox is removed from a store all the Loox elements no longer load and no errors would appear for your customers. Since we stop all elements from loading on stores that removed the Loox app, the loading times would not be increased in any way. Please note that installing various apps on your store could affect loading times in a more substantial way since more elements try to load at the same time (but once Loox is uninstalled its elements do not load and would not affect the loading times in any way.). I'd be happy to better understand where this error is seen and sort it out for you. I have contacted you privately through our support and will make sure to solve this with you.

Hey, Dor from the Loox team here :) I took a look at your store and your Loox admin, and it seems to be working as expected, both on your store front and on our backend. Additionally, please note that you can upgrade your plan at any time through your Loox admin. In any case, I also contacted you privately so we can resolve any issue you might be experiencing together!

Hey, Yishai from the Loox team here - I'm glad you're enjoying the app! Loox offers various plans starting at only $9/month to match the needs of brands of all sizes. We completely understand that costs are a big part of every merchant's decision of which apps to use, and we are sure that the higher plans give a great return on investment for those that use them. To further explain your options with Loox and to see how we can help you get even more value from the app we sent an email to you from our support and would be happy to continue the conversation over there :)

Hey, Dor from the Loox team here :) I'm sorry to hear your experience with Loox was not as you expected, and I'd like to elaborate on this matter. Please note that since Loox does not have a built-in solution to translate reviews on your live site, we have an integration with Weglot, which allows you to do just that. Through the integration with Weglot, you can translate your reviews automatically according to the user's language. The integration with Weglot is available on the Advanced plan, which I see you are currently subscribed to. If you are facing issues with the integration, or for some reason it is not functioning properly, please let us know and we'll be happy to assist! In any case, I have reached out to you over email for further assistance! Please look for an email from [email protected] in your inbox :)

Hey, Abby from the Loox team here - I apologize for any confusion on the matter. I'd be happy to explain why you see this charge :) Our Unlimited plan (which you are subscribed to) is a pay-as-you-grow plan. This means that while there is no limit on the number of emails that can be sent out, we charge based on how many emails are sent each month. This plan is designed to allow you to send out an unlimited amount of emails while paying more the more you send. To better explain how we charge on this plan, we have reached out to you privately, please lookout for an email from the Loox Support team. We'd love to work with you to make sure you are satisfied with Loox.

Hey, Yishai from the Loox team here. We appreciate your feedback and I'm sorry to hear you have not found the value you were looking for in your current Loox plan. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. It seems that your account, which on the current plan is able to send 100 emails per month, has exceeded this quota. Please note that Loox does not count the number of orders but the number of emails it sends to your customers asking them for reviews. Our Success team would love to talk to you and give you all the tips and best practices that will increase the number of reviews you get each month and increase the return on investment on your monthly subscription :) We have sent you an email to continue this conversation and make sure you get the value in Loox that over 100K stores know and love!

Hey, Josh from the Loox team here :) Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us. I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require. You can find an explanation of each permission and why we need it here: https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why I would be more than happy to address any additional concerns that you may have. An email is waiting for you from our Support team.

Hey, Amit K. from the Loox team here :) I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your business and to avoid overpaying during slower months. We also mentioned the plan's terms on this page, our pricing page, and Shopify's charge confirmation page. In any case, I have reached out to you over email for further assistance!