Recart: SMS & List Growth

Thank you for the review! :) We do offer a 7+21 day free trial, and even if the trial period expires we never start charging you unless you activate your paid Recart subscription manually on the billing page. Our support team is always more than happy to help you if you're confused about our billing system - or anything else really - so please feel free to get in touch anytime! :)

Thank you for your review, we always appreciate the feedback. When you sign up for Recart, you start an initial 7 days of free trial. We indeed offer an extension to up to 28 days through completing simple actions. I believe there was a misunderstanding here since we never offered a trial for Shopify reviews, we aren't allowed to do so and we highlighted this fact on the Extend Your Trial page as well. We offer a trial for other goals such as 'enabling Messenger subscription', etc. Our support team is always here to help you if you have any question so please don't hesitate to contact us! :)

Thanks a lot for the review, we're more than happy to hear that Recart has been working well for you! :) Based on your review, I suppose you gave us a one star review by accident, so it would be greatly appreciated if you could edit that. Please feel free to get in touch with us if you need help with anything! :)

Thank you for the feedback, we really appreciate it! :) We only round the sales value on our dashboard to make it easier to display - as the dashboard is designed to be able to display multiple currencies, this way the values can be represented more aesthetically. However when it comes to calculating the extra revenue for each month, we use the accurate values without rounding, so it won't affect the accuracy of the generated extra revenue. In case you have any further questions, feel free to reach out to us in the future! :)

Thank you for your feedback, we appreciate it! :) The app may seem to be loading slowly because it only loads after the site itself is fully loaded. The widget is designed like this to prevent it from malfunction or prolonging your site's load time. There were no issues with the app, and we did provide you the usage of the app for the next 30 days that is covered in the usage fee. As you didn't use the offered free trial time before you subscribed to our app, then you uninstalled shortly after paying the usage fee, we couldn't issue a refund solely for this reason, However if you'd like to give our app another try, let us know and we'll help you set it up to make the most out of it. ;)

Thank you for your feedback, we always appreciate it! :) Please note that our attribution window tracking is and has always been public. Actually, this sales attribution model is the industry standard, which means most other apps in this business follow the same principal. Since there is no communication between most apps, there is no technological solution that is able to track the purchase to the triggering campaign. Let’s say you are sending a Klaviyo email and an SMS at the same time, then each app will attribute the sale itself. Facebook retargeting ads also do the same. In many cases, even if it just appears for the user without them clicking on it, they will attribute that sale to themselves. I believe there was a misunderstanding here since we never offered a trial for Shopify reviews, we aren’t allowed to do so and we highlighted this fact on the Extend Your Trial page as well. Our support team is more than happy to help you if you’re still confused about how the sales are attributed - or anything else really - please feel free to get in touch with us anytime! :)

Thank you for your feedback, we appreciate it! :) Back then there was a major issue with the data display of our Dashboard, however it was fixed shortly after. Unfortunately you removed our app before we could investigate what caused your sales to stop, however there were no similar issues since so it had to be something unique to your store. In case you'd like to give Recart another try, just let us know and we'll help you set up everything to work seamlessly. :)

Thank you for your review we really appreciate it. As we have also answered your concern about your new theme back then, with the Turbo theme, there's a small thing you need to pay attention to. The default settings of Turbo Theme blocks our service, but don't worry, you can easily solve it. There should be an option to activate to 'Sports mode' in your theme's settings. Our support team is always more than happy to help you if you're confused about how the extra sales are generated - or anything else really - so please feel free to get in touch anytime! :)

Thank you for your feedback, we really appreciate it! :) At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top. Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them. Our average spam rate is 0,01%, so only a very few email goes to spam. In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we'll improve our emails in the future to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.

Thank you for your feedback, we really appreciate it! :) At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service. However, you can always change your reply-to email address in your Settings - My Store - Email settings. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top. Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them. Our average spam rate is 0,01%, so only a very few email goes to spam. In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.

Thank you for your feedback, we really appreciate it! :) Being clear about which carts have been converted by Recart is our top priority, which is why we have an 'all abandoned carts page' listing each and every recovered cart including the recovery link the customer used. If in the future you're unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We'd be happy to provide you with additional data of the purchase to confirm the conversion's authenticity.

Thank you for your feedback, we really appreciate it! :) Being clear about which carts have been converted by Recart is our top priority, which is why we have an 'all abandoned carts page' listing each and every recovered cart including the recovery link the customer used. If in the future you're unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We'd be happy to provide you with additional data of the purchase to confirm the conversion's authenticity.

Thanks for the review, we always appreciate the feedback. :) This situation can only occur when a visitor leaves an abandoned cart on your store, and then places the order on a different device using a different email address. We're constantly working on new ways of optimizing our tracking even further, so please don't hesitate to get back to us if you're still experiencing this so that we can make sure everything is in order.

Thank you for your feedback, we really appreciate it! :) At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service. However, you can always change your reply-to email address in your Settings - My Store - Email settings. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top. Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them. Our average spam rate is 0,01%, so only a very few email goes to spam. In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.

Thanks a lot for the review, we appreciate the feedback! :) As per we discussed, the reason why Recart couldn't capture many abandoned carts on your store was because your subscription tools weren't properly optimised for your store. We even offered to jump on a quick call with you and help you set them up properly, and we were sad to see that you uninstalled Recart instead. Please do let us know if you'd like to give Recart another try, we'd be more than happy to make sure all your subscription tools are optimised for your store. :)

Thank you for your feedback! :) We offer a 7+21 days free trial, so you have time to see if Recart can make you enough extra sales before subscribing. However, you have to receive a very-very low amount of traffic to earn less than $29 with Recart. If you have more than 50 visitors a day, Recart will make more extra sales for you. If you don't have 50 visitors, - I'll be honest - Recart might be not the perfect tool for you. :(

Thanks for the review, we always appreciate the feedback. :) This situation can only occur when a visitor leaves an abandoned cart on your store, and then places the order on a different device using a different email address. We're constantly working on new ways of optimizing our tracking even further, so please don't hesitate to get back to us if you're still experiencing this so that we can make sure everything is in order.

Thanks for the review, we always appreciate the feedback. :) Being able to change the domain address from within the app would be a huge security risk for our users, including yourself. This is why we are happy to do the domain change or even an account migration for you ourselves. All you need to do is write us a message via your Recart dashboard and we'll get back to you within a couple of hours with an update. Regarding a refund please get back to us via email or your dashboard and I'd be happy to re-open the case for you to make sure every concern of yours is addressed appropriately.

Thank you for your feedback! :) Let us know if you'd like to give Recart another try and we'll help you set it up to run at maximum efficiency! Also you'll have 7+21 free trial days to see if Recart suits your needs this way. ;)

Thank you for your feedback, we appreciate it! :) I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made, which caused you to not be able to connect your Facebook page to Recart. We discussed the matter in that conversation, however we got no answer from you to our explanation. :( In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)