Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,521
chart
#490
All reviews
Rating Breakdown
Review RSS Feed
Dec. 16, 2021
Andy from customer service is HORRIBLE!!! If they do not solve it for me, I delete this shitty application and leave a mentioning reviews, WHAT A HUGE SHIT! 3 YEARS WORKING WITH YOU AND NOW THEY CAN'T PROVIDE A FUCKING SERVICE WELL, GET BACK, WHAT ARE YOU DOING WORKING AT ALI REVIEWS, YOU DON'T KNOW HOW TO DO ANYTHING.
Hi Marielly, Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry this inconvenience causing to your store First of all, for unexpected support from my agent, he will have a proper training to avoid this again. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation For your issue, the rating star is fixed and it's showing fine on your featured product on homepage, please kindly check it again. I have seen that my colleague is taking care your case, please let them know if you need further help. Looking forward to hearing from you soon Best Regards Henry
Dec. 4, 2021
Beware of this app when you plan to import your reviews from another app 1. This app is not storing the images that you import from your previous app even you have paid for the subscription, It relies on the link on your previous app to show the images, so when you uninstall your previous app and it deletes your data, the images in ali reviews will be broken. 2. I had this broken images issue a few days ago and until now, their support still could not fix this issue. 3. I think I have to ask a compensation since they cause me a losing datas of my reviews
Hi Stephanus, Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store. Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases. As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Kane Ali Reviews - Product Reviews Support Team
May 25, 2021
I never had any problem with apps until I came across Ali Reviews, the worst app from all, full of bugs and errors, keep away!
Hi there, I'm William from Ali Reviews - Product Reviews Customer Support Team. We're deeply sorry for this inconvenience caused. As I have checked your case and seen that 1. The first issue is slow loading speed of review box on mobile version, for making it clear, as usual the review box will be shown properly around 2 or 3 seconds after your page is fully loaded. Also the slow loading speed of the review box still depends on the number of reviews you're having, the more reviews/photos you import per product, the slower it loads. 2. You got the error "Liquid error: Error in tag 'section' - 'alireviews-widget-51730' is not a valid section type", have you changed or edited review code from your side? Generally, when you add widget as review box, it will automatically be shown on your page, since my colleague asked you to grant access permission with limit access for further help, but you did not allow it, so it's hard for us to fix the error. Finally, you please consider to reinstall our app and let us have one more chance to support you with the highest priority. We make sure that your issues will be completely fixed. As my colleague has sent you a follow-up email, please kindly check and get back to us, so we can help you further. Looking forward to hearing from you soon. Best Regards William Ali Reviews - Product Reviews Support Team
May 5, 2021
They suddenly changed their free plan and ruined everything for me. Now I'm not able to approve my customer's reviews anymore, so they are in the void in an unapproved state, but the worse is I can't export my original customer reviews, so I stuck with them until I found some manual solution. If I uninstall I lost all my reviews. Customer service doesn't care at all.
Hi Victoria, Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused. In relation to your concerns as following: 1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan 2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review 3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store. You're having an active chat with my colleague, please let know if you need further support. Best Regards Paul Ali Reviews - Product Reviews Support Team
May 10, 2021
I used this app for a long time Customer service is open to suggestion and continue to improve the app
Hi there, Here's David from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. As we have checked your case and seen that you have installed our app on April 27 2021 and you have not ever contacted us for further support. Regarding to your concerns as following: 1. Our app will proactively suggest Essential plan for your trial because this plan will help you experience with most of functions that Ali Reviews is having. In order words, you will have a better overview. However, once your trial ends, you will have an option to choose your appropriate plan. 2. Please be advised that review widget such as review box will be automatically disappeared when your trial ends. To reactivate it, you need to choose your relevant plan as well we approve charge. 3. Finally, as you said that "And I realized that you can't even put the review box on the home page (if you only sell one product from the main page) you can only add a widget to "show a preview of the customer reviews", it's a known issue, but this feature has been on our roadmap and we will add this feature soon for future update. However, we now still help you add review box on homepage. My colleague has been sending you a follow-up email, please kindly check it and let them know for further support. Looking forward to hearing from you soon. Regards, David Ali Reviews - Product Reviews Support Team
April 29, 2021
I am a victim of this Ali Review app from Oct. 2019 to April 19, 2021. The reasons are below: I opened a Shopify Collaborator account to let Ali Review app to fix issues and errors in 2019. They didn't fix anything, but their tech support emailed me back saying they didn't know what was the problem and asked me to mercy them. The worst was that they never followed up the issues and errors not yet being fixed but just let my issues and errors continue. At that time, I didn't know these issues and errors in my Google Search console would damage my SEO. And also, I didn't have time to contact them again and again for the same issues which were not able to be fixed by them. Their support system was a mess. Every Time I went on chat, there were no people to chat with at the early stage of the Ali Review app. They just asked users to submit the problems, and then they would contact back. I submitted them the issues and errors, but they couldn't fix them from time to time. Why waste my time doing that again and again? The worst is that the Ali Review app doesn't have an exporting feature to let users transfer out all reviews. That forced me to stay until April 19, 2021 since I have no time to make an export sheet for all my previous reviews manually. At the most recent time, Ali review app set the chat with a real person support, but they didn't set the ticket # for the user when reporting the problem to them. Every time when I checked my issues and errors reported still not being fixed, and then I went to chat with their support, there was a new customer service rep., they asked me to repeat what I reported again and again, such as screenshot and describe the issue and errors encountered. That wasted me a lot of time for the same issues and errors because they were still not able to be fixed no matter how many times I reported them. Why bother me to report to them again and again for the same issues and errors but no result? So, all issues and errors in my Google Search Console continued without being fixed. That seriously damaged my SEO. ( Here are 2 screenshots that shows 43 errors and 1 issue and many warnings from January 19, 2021 to April 19, 2021 in my Google Search Console. They were just some sample issues and errors screenshots since there were more issues and errors I didn't take screenshots on because I didn't know Ali Review app would deny the fact that they were not able to fix the issues and errors for me. Now it is too late since Google Search Console is only able to display 3 most recent months data. #1 Screenshot of Review Snippet 43 Errors and 1 issue from January 19, 2021 to April 19, 2021: https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_MyGoogleConsole_FullOfErrors.jpg?v=1619099557 #2 One sample screenshot of an Individual product errors and warnings. There were many products had the same errors and warnings: https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_MyGoogleConsole_1URLDetected2items_1Error5Warnings.jpg?v=1619099569 ) Finally, I had a chance to talk to Ali Review app tech support Kate on April13, 2021. At first , she said to me that my theme has no Rich Snippet. After I showed her the Google rich snippet test result page for my product page, then, she asked me if I used a 3rd party app for schema. I said I used Schema Plus. So, she wrote me a written request to Schema Plus to add a Rich Snippet schema code into my theme. And then, Schema Plus responded to that request with a screenshot of Ali review app rich Snippet code problem. and then, Schema Plus agreed to give me a full refund for my full subscription days. ( #1. Here is the screenshot of Kate's written request to Schema Plus app: https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_Kate_requested_What_ShemaPlus_NeedTo_Do.png?v=1619099514 #2. Here is the screenshot of what Schema Plus prove that the Error is from Ali Review app: https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_SchemaPlus_ShowTheProof_AliReview_App_Has_Problem.png?v=1619099543 ) That proved in my theme never has a rich snippet schema code. But the problem is that Ali Review app never discovered this main issue until April 13, 2021. By common sense, Ali Review app never discovered this main issue, how could they fix this main issue for me during my full subscription days? The conclusion is that Ali Review app couldn't discover the main issue, and that resulted in not being able to fix my issues and errors in my Google Search Console during my full subscription days, and that seriously damaged my SEO. Therefore, I demand a $5 refund for each month for my 17 months subscription. This request is reasonable and inevitable. I am so sure that the cost of my SEO getting damaged by the issues and errors not being fixed by Ali Review app would be more than what I requested for the refund. Or I will dispute the Ali Review app fee charge through the Shopify bill charge. --------------------- Respond to Ali Review app's reply: You are a liar. You can deny everything, but you can't deny the fact that you didn't know what the main issue was until April 13, 2021 discovered by your tech support Kate. How could you fix the issues and errors for me without knowing what the main issue was by common sense? I have paid you in full over 17 months. I didn't get the feature that I paid for. Moreover, my SEO seriously got damaged by the issues and errors not being fixed by Ali Review app. Please see the screenshot from above the links for the latest 3 months Review Snippet 43 errors and issues and warnings. I am a victim of the Ali Review app. I am so sure that the cost of my SEO getting damaged by the issues and errors not being fixed by Ali Review app would be more than what I requested for the refund. If you don't refund me $5 each month for my full subscription days that is 17 months, then I will dispute the Ali Review app fee charge through the Shopify bill charge. The dispute come-out will be decided by the credit card company. Fair enough.
Hi there, My name's Peter from Ali Reviews - Product Reviews Customer Support Team First of all, we sincerely apologize for what happened to you and your store. Besides that, digging into the issue you faced with our Ali Reviews and Google rating code as following: 1. You first contacted us on March 13 to report about the Google Console issue and our support agent had clarified that the Google rating code was added and was showing fine on the Google Structure Test Tool attaching with the proof of screenshot. 2. When you contacted us again on April 7, at that time, when we carefully checked it many times, but there was no schema code on your Theme. We got back to you right away so that you could contact your SEO provider for further check. 3. We did not blame your theme, after we have checked and seen that there was no Rich Snippet schema code from your theme, so we were unable to insert our appropriate code into your theme. 4. During checking your issue, we also realized part of the issue was coming our app and we would like to refund fully the last month. Last but not least, anytime you want to re-install our Ali Reviews, please feel free to let us know and we will make sure to assist you with everything you need to have another success business. Regards, Peter Ali Reviews - Product Reviews Support Team
April 15, 2021
Terrible app. integration with gempages is awful and you should stay away from it for now until it's fixed
Hi there, My name's Charles from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. In relation to your issue, it's an unexpected issue when our review widget cannot be automatically shown when you Ali Reviews element from Gempage, but we completely help you add it manually and there are no negative effects with this way. Besides that we are working proactively with them to have a final resolution in the next few days. However, as we have checked your conversation with our colleague and seen that you have not mentioned this issue for us, so we cannot check and fix it for you. Since you uninstalled our app, you please consider to reinstall our app and let us have a chance to support you with the highest priority. Looking forward to hearing from you soon. Regards, Charles Ali Reviews - Product Reviews Support Team
April 14, 2021
Stay away from this app if you are using gempages. the new update breaks everything and the reviews are not working. Their support is incompetent and useless. Use Loox Reviews and stay away from this
Hi there, I'm William from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for your bad experience with us. Regarding to your concern as following: 1. It is an unexpected integration issue with Gempage. Anytime you changes something in GemPages, our review widget has been disappeared, and we are working proactively with them to have resolution in the next few days. 2. Although our review widget cannot be automatically shown when adding Ali Reviews element from Gempage, we definitely help you add it manually and there are no negative effects with this way. As we have checked your conversation with our colleague and seen that your issue has been resolved . Please let them know if you need further support. Once again we're truly sorry for this inconvenience caused. Looking forward to hearing from you soon. Best Regards William Ali Reviews - Product Reviews Support Team
April 14, 2021
Shitty app. After the 6.0 update, it doesn't work with gem pages anymore and their absolutely horrific support is useless. STAY AWAY and use a better option.
Hi there, Here's Kyle from Ali Reviews - Product Reviews Customer Support Team. First of all, we take full responsibility and sincerely apologize for what happened to you and your store. As we checked your conversation with our colleague and seen that we have explained clearly about your issue and it has been fixed completely. Furthermore, for making it clear that the integration issue with Gempage is an unexpected issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews and we are working proactively with them to have a final solution in the next few days. Last but not least, anytime you want to re-install our Ali Reviews, please feel free to let us know and we will make sure to assist you with everything you need to have a success business. Best Regards Kyle Ali Reviews - Product Reviews Support Team
April 7, 2021
TERRIBLE APP! The review settings are unreliable. The customer service equally pathetic and incapable.
Hi Sonali, Here's Keva from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry for this inconvenience caused. As we have checked your case and seen that 1. The problem with your filter setting. Firstly you might mistakenly set your filter with negative review, so your imported reviews still show negative review. To avoid not being imported negative review, you need to set up 100% positive review. The second one as some reviews with another language, this is a know issue from AliExpress, as my colleague mentioned clearly that the amount of reviews translated in your English language may be less than 70%, because it still depends on translation service provided by AliExpress, if their contents have not been translated into English language yet, our app still import original reviews. 2. "The customer service equally pathetic and incapable", we have reviewed this case with the relevant agent and have a proper training for them to improve their supporting skills and reach customer needs. We have sent you a follow-up email, please let us know if you need further support Looking forward to hearing from you soon Best Regards Keva
April 9, 2021
I do not recommend this app, a lot of missing features. I just paid for the paid plan to find out i cannot remove the empty stars on products without reviews, and the support team was not able to help, and they refuse to refund me even after 1 day of usage of the paid plan. I tried many customer-friendly apps they were really helpful and their app has amazing feuatures than this one. I do not recommend.
Hi Rachida, Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we sincerely apologize for this inconvenience caused. In relation to your concern as "i cannot remove the empty stars on products without reviews", unfortunately this function is not yet at the moment, however, we're really appreciate your feedback and it will be forwarded to concern team to investigate and add it for future update. Another is your refund request, based on our policy, we do not offer unconditional refund after 7-day trial, however, depended on case by case, we will consider to refund for users. As we have checked, my colleague has sent you a follow-up email, please check their email and response to them to have a resolution. Looking forward to hearing from you soon. Best Regards Henry
March 18, 2021
Such a headache. I wasted so much time trying to set up. It is much easier to set up almost every other review app
Hello Joseph, Here's Kate from Ali Reviews - Product Reviews Customer Support Team. Firstly, I am so sorry for the inconvenience you experienced with our app, however I do not see any communication between you and our team. Therefore, could you please let me know if there was any problem when set up our app for better understanding? Besides, if you can re-install our app, I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers. Look forward to hearing from you. Regards, Kate
Oct. 20, 2021
SERVICE CLIENT NUL NE RÉPOND JAMAIS NE RÉSOUT PAS LES PROBLÈME IL FUIS, ILS LISENT LES QUESTIONS SANS Y REPONDRE ET FERME LE TCHAT L'APPLICATION NE FONCTIONNE PAS ET EST TRES TRES LENTE EN PLUS LES AVIS S EFFACE SEUL SANS CE REMETTRE 0
Hi Farid, This is Harry from Ali Reviews - Product Reviews Customer Support Team and we are deeply sorry for your bad experience during using our app. In relation to your issues as following: 1. For the bad support from our agent, they will have a proper training to improve their skill to avoid this situation in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding in this situation. However for the slow response, hope you understand for us, because some special cases are out of their control and need Dev team for further investigation, so it needs more time to check and fix it completely. 2. For the trouble using our app, we have seen that our colleague is supporting your case with the highest priority and has also sent you follow up email, please let them know so that they can help you resolve all your issues until it's fixed completely. Looking forward to hearing from you soon. Regards, Harry Ali Reviews - Product Reviews Support Team
March 5, 2021
Garbage app, uninstall and still continue to deduct fees.Garbage app,Garbage app，Garbage app，Garbage app
Hi there, Here's Michael from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. As I have checked your conversation with my colleague and seen that your last billing cycle had been charged before you uninstalled our app, for making it clear the last charge was for the previous billing cycle which came along with Shopify monthly charge. We did not charge you after you uninstalled the app. The subscription was totally canceled. You are having a follow-up email with my colleague, please let them know if you need further support. Regards Michael Ali Reviews - Product Reviews Support Team
Jan. 4, 2021
WORST CUSTOMER SERIVCE EVER I really regret install this app. too many bug on my websites, the customer servise seems do not exist, do not response me and fix the bugs. really harm my business
Hi there, Here's Jennifer from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. We have checked your case, to be honest, your bug is not totally from our app, it`s also from your theme, and my colleague try to help you by giving alternative solution as well. In case you change your mind to re-install our app, so please do not hesitate to let us know if you need any help via live chat or email us at [email protected], our support team is always available 24/7 Regards Jennifer Ali Reviews - Product Reviews Support Team
Dec. 16, 2020
This APP is a total disaster! This is ruined whole my site codes and now I am getting a lot of error from the Merchant center and search console because of the snippets which this app added into my theme and my organic traffic has stopped because of this terrible app. The support team, they are the worst I have ever seen. They request collaborator access and write you to let you know that they are working on the issue, but after hours and days they never log in to your account, simply they do nothing, just keep you waiting even if you tell them how urgent is this. they only read your messages but not giving any reply. They are always asking for a review, so here is your review that you deserve! NOT RECOMMENDED
Hi there, My name's Jade from Ali Reviews - Product Reviews Customer Support Team and we are sincerely apologize for this inconvenience caused to your store. Regarding to your concern, we realize how urgent your issue is and we also hurry my Dev team into fixing your issue as soon as possible, but we hope you understand for us because we have received a hundred of cases, so it need take time to fix your case. As I have re-checked your case, it`s has been fixed completely, please kindly check it again. I have seen you are having an active chat as well as follow-up email, please reply to us if you need further help. Regards, Jade Ali Reviews - Product Reviews Support Team
Nov. 20, 2020
Just wasted 2 hours with their customer service for nothing. nothing helps and the app doesn't work at all!! Very dissapointed
Hi there, Here`s Raymond from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, as we have checked carefully and would like to make it clear that your access on Ali Reviews is prevented from your current network or from your device, so this issue is out of our control, as a result we highly recommend you to access on Ali Reviews with different device or network to check whether it works well or not. Hope this will clarify your concern and we are looking forward to hearing from you soon. Regards, Raymond Ali Reviews - Product Reviews Support Team
Oct. 27, 2020
these guys are SCAMMERS, this is 3rd time I get scammed by their tricks, I don't even know why Shopify allows this, I was forced to pay twice as much as I should have for things that I didn't even wanted, they will tell you if you get this plan you will be able to import reviews from CSV, but after working on it for hours and then I try to import it says (max 20), MAX 20? I could do that on my own no need for an extra 20$ for it, I talk to customer service and they said "sorry, but you can upgrade your plan", and even if you do you can only do 200 and he sent me a different article saying that I can do only 200 if this isn't the scammest experienced you have ever seen in Shopify Idk what is
Hi there, Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, I would like to explain it clearly as following: 1. The first concern is about "pay twice", within 30 days, you can downgrade or upgrade our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge and you won't be billed twice). For your case, when you upgrade from Essential to Premium, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy, please refer to this link for more detail https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#recurring-app-charges 2. Regarding to importing review from CSV file, there are limitations with import CSV function in Essential plan and Premium plan. - For essential plan, the total number of reviews per product is maximum 1500 reviews (including reviews from AliExpress and CSV file). However, please be advised that for CSV file, you can import max 20 reviews. We are truly sorry for making you confused about this information, we will note this and improve how to show clear information in the next release. - For premium plan, the only limitation (to keep performance in the best way) is that the HIGHEST Reviews Quantity Per Import is 200 each time. In case you want to import more, please take another turn and remember to uncheck "Remove existing imported review". Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog I really appreciate your empathy and as I have checked you are having an active chat with my colleague, please let them know if you need further support. I am looking forward to hearing from you soon. Best Regards Raymond
Oct. 24, 2020
I forgot to uninstall this app, I asked for a refund but customer care says that I can't get money back, and I've never use this app... anyway, this app will significally slow your store, keep away from it.
Oct. 28, 2020
Honestly I don't like what is happening with the costumer service !!! First day I bought the app the costumer service were very helpful. BUT now I've been asking for help since 5 or 6 days and they are not doing anything… I send a message they reply after one day and it keeps going ! I am really disappointed !!!! and since 6 days there is 0 progress with my problem... ZERO
Hi there, I'm Yung from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused. As I have checked your case and seen that my colleague as Lynn helped you resolve your the first concern Why your reviews are not translated after importing from AliExpress. However, because of some technical reasons, so she missed your case with the second concern related to Google Shopping and she is contacting you via chat as well as email to help you out. Please let her know if you need further support. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Yung Ali Reviews - Product Reviews Support Team