Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,861
chart
#1,178
All reviews
Rating Breakdown
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Nov. 13, 2022
I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as well sometimes, which is both frustrating and steal a lot of time. With this said, I want to highlight that the customer support is excellent, they always reply quickly and solve most problems. I just wish I didn't have to contact them so often. UPDATE: 9 months later the app is still very buggy. You better keep an eye on your website daily because you never know when there will be a bug that messes up your site. Examples: Some 3rd party apps don't get translated consistently. Sometimes they get translated, sometimes not, seems to be random. Older manual translations that have been working perfectly, suddenly gets auto translated instead without you changing anything. These auto translations are obviously not as good as manual human translations. To make it work properly again, you have to spend time with customer support. The cost of 480 USD/year is not justified. Would not recommend this app to anyone. The second we find another app that can translate 3rd party apps we will switch.
Hi Mårten, Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store. Regarding to your concern as machine translation. For making it clear, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes. Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI. I have seen you are having an active chat with my colleague, please reply to them for further help. Regards, Henry Transcy - Translate Language and Convert Currency
Feb. 15, 2022
If you're tired of your Shopify website This is the best App to ruin it, they'll be super quick at the beginning to support and get their messy application set up on your website and add the switcher and they'll ask for your rating and review right after installation and you've no idea what a mess they did in your website theme, after that everything will stop working and non of these ppl will even get back to you.
Hi Mehrdad, This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for any inconvenience during using our app because our app has not reached your expectation. As you said that our app ruined your store, unfortunately your description is not clear enough, so we cannot investigate further. However please do not worry, I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support. Looking forward to hearing from you soon. Regards, Patrick Transcy - Translate Language and Convert Currency
Feb. 8, 2022
I haven't started using it yet but the setup went very smooth with all the help I was receiving from the customer service. Big help!! Thanks. UPDATE- I've now started using the app, very disappointed since I've already spent much time translating a lot but customer service does not help me to solve my problems or questions. They answer slow and don't have any type of knowledge needed to help. The translating is not very well so you need to sit and go through every little page translated to make sure it is correctly spelled. Super time-consuming. I will stop using this app.
Hi Johanna, My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We're so sad to see your updated review, however we sincerely apologize for this inconvenience. For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. For your concerns, I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support. Looking forward to hearing from you soon. Regards, Vincent Transcy - Translate Language and Convert Currency
Jan. 19, 2022
more than 3 months trying the app. I tried everything. I set up languages manually. more than 2 days working on it. And suddenly one day the app changed everything, and the website has been plenty of errors. Until today, I can't find a solution. The app is not intuitive. and is not responsive. The techs and support try really hard, but the app is really bad. I don't understand how the app have 5 stars. The app is one of the worst apps that I've ever tried. The app should be taken down of the shopify store.
Hi Guido, This is Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store. As you said that one day the app changed and everything what you have edited has gone, as usual although our app has released some updated versions recently, your setting in app will not be affected at all, it still keeps as it should be unless you change your theme. In case you did not change theme, we need to investigate further to find the root cause. From this disadvantage, our Dev team is building a system to track what customer has changed in our app, in case your setting is lost in accident, we will have a backup file for you, so I highly appreciate your empathy in this situation. As I have seen that my colleague has tried to help you with lots of customization, please let them know if you need further support Looking forward to hearing from you soon. Regards, Peter Transcy - Translate Language and Convert Currency
Jan. 2, 2022
Buggy! Translated only parts of the page. Screwed up the reviews from Judge.me altough they write that they integrate with Judge.me and now all my reviews are gone after I allowed them access to my site. Now I have to ask support from Judge me to rectify the problem and hope nothing worse then that.
Hi Noah, I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store. As I have checked your case and seen that you met the trouble with translation on some homepage as well as product page. My colleague has sent you follow-up emails with clear explanation along with possible solutions for your case, please kindly check it for further help. As you uninstalled our app already, could you please consider to reinstall our app and let us have a chance to support you with highest priority? we will make sure to assist you with everything you need to have a good time with us. Looking forward to hearing from you soon. Best Regards Andrew Transcy - Translate Language and Convert Currency
Dec. 18, 2021
Poorly developed app. The auto translator creates texts with no sense, so the contextual translation must be performed manually. Most texts are not divided in menus, or pages corresponding to the shop structure , the texts can be found under "Homepage". There is no easy way to find and replace texts, no visual identifier, no way to match. The texts repeat itself, so every word must be manually translated , without the option of bulk translation. There is content on the shop that is not identified in Transcy and cannot be translated. After weeks of work of manually translating the texts, we discovered that the app is not stable and the translations are not permanent. As soon as a minor change is operated in the shop, like adding a new content section, the translations are broken. Either they don't appear anymore , or the contextual translation is replaced by the poor autotranslator. I don't recommend this app, is causing only issues .
Hi Andre, I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us. Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance regarding to translation, please kindly check it again. Looking forward to hearing from you soonest. Regards, Kieran Transcy - Translate Language and Convert Currency
Jan. 1, 2023
Original review: Strongly recommend this app. Automatic translations from English to German are very good over all. In the few cases where they are a bit off, it's easy to edit them manually. Also great customer support. Edit January 2023: I downgraded my initial review from 5 stars to 1 star. The recent update of this app is absolutely horrible. It made the app terribly uncomfortable to use, finding the respective website sections I want to translate now takes me HOURS. The content inside the sections takes forever to load. Instead of trying to sell me your partner apps about how to increase my website speed and whatnot why not get a decent structure for this app? The old structure was easy to navigate, now you spend hours finding the thing you want to translate. I will uninstall Transcy and find a different translation app.
Hi there, I'm Kaylin from Transcy and we sincerely apologize for your unexpected experience with our app First of all, we truly understand how hard to get to know due to the recent change of app's interface, however we highly appreciate your empathy on this situation because of Shopify's rule so we have to redesign, but when redesigning the app's interface we have tried to design how it's look like as similar as the old version so that the existing users are easily familiar with Once again please accept our deepest apology, please consider to give us one more chance to support you with the highest priority and we will never let you down again We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support. Regards, Kaylin Transcy by OneCommerce
Nov. 12, 2021
UPDATE: According to the support the app doesn't support Shopify template pages, neither page template nor product templates. So for us it is not useful. This app is one of the worst I have come across on Shopify. Terribly buggy and slow. Support is overseas with very limited English proficiency. Unfortunately just a big waste of time and money.
Hi Max, Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store. Regarding to your issues as following: - Glad to inform that the content from page built by theme setting (online store 2.0) is now automatically synced to our app, you not only translate it but also edit it manually, please kindly check it again. - For the limit of English proficiency from my agent, I personally talked directly to them and have a proper training after that. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation. - About the loading speed, you please confirm our app is loading slowly on your front end (website) or back end (in-app). For making it clear, if it happened on frond end, the button to switch the language called switcher will show around 2 or 3 secondes after your website is fully loaded. If it happended on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. As I have seen that my colleague has sent you follow-up emails, please let them know if you need further support. Regards, Diego Transcy - Translate Language and Convert Currency
Nov. 8, 2021
(REQUEST MY REFUND) Transcy - Translate & Currency (Uninstalled) 2021-11-03 - 2021-12-03 Try to give this application more opportunities to solve the problem I have with your application, but everything has been in vain, the customer service is terrible, until today they have not solved my problem, I have wasted my time with this app . I will try other apps, please request my refund. THANK YOU.
Hi Viviana, I'm Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us. Regarding to your concern as following: 1. First of all, your refund request was resolved, from the day when we refunded your app charge, it will be reflected on your account around 5 days, please kindly check your account again. 2. Throughout our conversation, your main problem as switcher (language selector) does not show on your store, the part of the reason that hinders for fixing it comes from the constant installation and uninstallation of our app, so it leads to the asynchronous data. Therefore, you should have a little patience and we surely resolve your case completely. Once again, please accept our deepest apology and hope you can consider to reinstall our app and let us have a chance to support you with the highest priority. Looking forward to hearing from you soon. Regards, Miranda Transcy - Translate Language and Convert Currency
Oct. 13, 2021
The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely nothing to do with our problem. All in all, a really terrible service experience.
Hi Sebastian, Here's Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused. Based on your case, when we have checked and seen that your page or domain kept reloading for so long with the URL has several /en and the cause of this issue might be some conflicts arisen between our code with other translation apps and then we just enabled English on your Domain setting to resolve this problem and no action further without your approval. However, for further investigation whether it's coming from our app or not, my colleague is taking care your case and also resent the collaborator account, please accept it, so they can help you further and give you a solution after that. Looking forward to hearing from you soon. Regards, Joyce Transcy - Translate Language and Convert Currency
Oct. 13, 2021
First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour and the only thing he did was make things worse. I wanted to translate the default of my shop from English to Netherlands but Shopify doesn't translate all of the data automatically. So I myself still needed to translate the default shop on 17 places. After he worked in it, he made it worse and now I have to translate the shop in more than 200 places instead of 17!! So I immediately deleted the app again, still they charged me money! I would like to receive a return of my payment.
Hi Martine, I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience. I have checked your case and seen that: 1. Our app is offering 7 trial days for any paid plan, we have stated this information on Shopify, in case you have any trouble with your app charge, please contact our support, we're willing to help and give you a solution later on. 2. For your main issue when you changed your default language between English and Dutch and you had to translate 200 missing field instead of 17 missing field, my colleague has followed up your case via your email, please let them know if you need further support Best Regards Donna Transcy - Translate Language and Convert Currency
Oct. 10, 2021
terrible, Please avoid. very bad experience with this app I use a free plan which have only one language free i use it and translate my store and spend so much time to edit it after one week they need me to change plan < why > and i can't use the language any more my store keep loading and loading not working good . just deleted
Hi Hussin, Here's Jonathan from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused. In relation to your problems as following: 1. The first issue is that "you spend so much time to edit it after one week they need me to change plan < why >", I seem not to understand your point, you please explain it in details. Because if you're in Free plan with basic language, you cannot edit its translation. Therefore, I am wondering during the trial you were in one of the paid plan as Eco or Starter plan, when your trial ended, you could not use your advance language to edit its translation. 2. The second issue as " and i can't use the language any more my store keep loading and loading not working good", unfortunately I also did not catch your point, as my colleague has sent you a follow up email, please get back to them, so they can help you further. Looking forward to hearing from you soon. Regards, Jonathan Transcy - Translate Language and Convert Currency
Oct. 1, 2021
The free plan is horrible my default language is traditional Chinese and add English language. The AI translate auto translate my brand name (HETKINEN, which is not in Chinese) to English (wait a minute), and I cannot override it. Besides, when I continually add item to cart on the product page, the buy now button wording would duplicate to "buy nowbuy nowbuy nowbuy now buy now. nowbuy now...."
Hi Hiu, This is Fiona from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for any inconvenience causing to your store. As I have seen that my colleague has helped you fix your two main issues as following: 1. We keep the brand name "HETKINEN" not being translated, so its meaning will be kept as HETKINEN in English language. 2. The "buy now" button is duplicated "buynow buynow", it's completely fixed, you can recheck all your issues on incognito browser to have the exact result We have sent you some follow-up emails, please get back to us as soon as possible, so we can help you further until all your issues are completely fixed Looking forward to hearing from you soon. Regards, Fiona Transcy - Translate Language and Convert Currency
Sept. 26, 2021
The chat support seems more interested on getting reviews than ensuring I got the app correctly installed. Right after each question I had related to the recent installation they just kept asking for this review. Poot translation. Uninstalled within the first 2 hours.
Hi Victor, This is Amanda from Transcy - Translate Language and Convert Currency Customer Support Team. I sincerely apologize for this inconvenience causing to your experience. For your bad experience with our support, she has been realized her mistake when she usually asked you to get review while your issue has not been resolved yet and I will make sure that it will not happen again, so I highly appreciate your empathy in this situation. Secondly, if our translation did not reach your expectation, you can totally edit the translation in-app. May I know you have ever edited your translation? I have seen that my colleague has sent you follow-up emails, please let them know if you need further support. Regards, Amanda Transcy - Translate Language and Convert Currency
Sept. 17, 2021
during my free trial, everything I edit can not be saved.... ours of work and i lost everything.... support dont work on fridays, so i have to wait till monday nad the free trial period is gone... terrible
Hi Pedro, Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store. Regarding to your concern, you now need to edit each element and then save it one by one, in case you edit all elements and then save it one time, it will save only the last element. Although it's the limit from bulk edit, we have realized and will improve it in the next release, hope you sympathize for us. Also, our customer service is available 24/7 including technical support, however for some cases, they need to be further investigated and fixed by Dev team, so please wait as we will correspond to your case during our business hours as soon as possible, I highly appreciate your empathy in this situation. I have seen you are having an active chat with my colleague, please reply to them for further help. Regards, Miranda Transcy - Translate Language and Convert Currency
Sept. 12, 2021
This app functions fine for currency conversions. However, it is HORRIBLE for translations. It automatically translates your store language but the automatic langauge translation is horrible and not accurate. You need to edit the language manually and the manual editing function does not work. I opened a ticket for the manual editing function over a week ago. Three customer service reps have responded including Jessica, Andy, but no one being able to assist. The reps just kept asking for access to the store even if they already had been granted access. It went around in circles and they have still not been able to resolve and / or respond to my ticket. I would not recommend this app and then also if you are using the automatic language translations, I would be worried about the customer experience as the translation is so bad. So disapointed!
Hi Ingrid, I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us. Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance in the Edit process, please kindly check it for further help. Hope to hear from you soonest. Regards, Kieran Transcy - Translate Language and Convert Currency
Aug. 30, 2021
Not usefull for shop with 1000 products and huge menu! Saving each manual line to edit take 7-20 seconds. You can not search for missing wrong translations. Please write in desc . that app is usefull only for small shops for 10-50 products maybe...
Hi Patrik, Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store. Regarding to your issues as following: Firstly, the loading speed of back-end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. As your store has around 1000 products, it's hard to avoid the slow loading speed, however we will take this disadvantage to optimize the loading speed from back-end for store with a huge amount of products as well as different kinds of pages Secondly, to find your words on homepage, unfortunately it does not have a search bar to find the word to edit, however you can find it by pressing ctrl+F as a temporary way. Meanwhile the functions including search bar, replace translation are on our roadmap and will be released soon. As I have seen that my colleague has sent you a follow-up email, please let me know if you need further support. Looking forward to hearing from you soon. Regards, Miranda Transcy - Translate Language and Convert Currency
Aug. 18, 2021
Since the most recent change you cannot edit translations on the free plan. On top of that the edition interface is extremely slow and inconvenient to use.
Hi Alexandre, Here's Patrick from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused. For your case, before Aug 18 2021 your plan is Free and with the latest update, your Free plan will be automatically upgraded to Economy plan without cost per month, therefore you now can edit translation on all pages. Secondly, we have noted your point about the slow loading speed in-app and try to optimize it. As my colleague is contacting you for further support, please let them know if you need further support. Regards, Patrick Transcy - Translate Language and Convert Currency
Aug. 17, 2021
Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.
Hi Sebastian, Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have experienced with our app. In relation to your concern as following: 1. The first concern is that "translation takes a while", it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. 2. Through your case, translated words cannot be reverted, however, we're flexible to revert your words without cost. For your case because of your mistake, but we still would like to revert the translated words. Particularly, we would like to inform that we have just released a big update that you will have unlimited words to translate, so you do not need to worry about missing words to translate. As we have seen that our colleague has sent you a follow-up email. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority? Looking forward to hearing from you soon. Best Regards Keisha Transcy - Translate Language and Convert Currency
Aug. 5, 2021
Auto translation only works if you pay the most expensive plan, when we realized that, we asked for a refund as we used the app only for an hour and they literally refused. It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text. The support is very slow it took 5 days for them to try to fix the issues before finally giving up and telling us they can't fix it.
Hi MINH, This is Orson from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. As we have checked your case and seen that 1. For making it clear, auto translation function is available on Essential plan. Also for your refund request, based on our refund policy, since we are offering Free plan for testing purpose, we do NOT offer free trial, and/or refund for any Paid plan. However, case by case we still consider to refund properly, for your case you might misunderstand my colleague that she said that because this function was not available on your current plan, so she agreed your refund request. 2. "It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text", we have checked that you have not yet provided the information in details, so we cannot support you to fix it further. 3. In relation to slow support, for making it clear after each of your message, we immediately responded. However, hope you sympathize us based on the different kinds of issues, each issue needs Dev team to check and find out the best solution. Importantly, we will try our best to find the root cause and fix the issue before giving up, so it may take times. Once again please accept my deepest apologies in regard to this inconvenience caused My colleague has sent you a follow-up email, please let them know if you need further help. Looking forward to hearing from you soon Regards, Orson Transcy - Translate Language and Convert Currency