Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,918
chart
#1,192
All reviews
Rating Breakdown
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Aug. 18, 2021
Since the most recent change you cannot edit translations on the free plan. On top of that the edition interface is extremely slow and inconvenient to use.
Hi Alexandre, Here's Patrick from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused. For your case, before Aug 18 2021 your plan is Free and with the latest update, your Free plan will be automatically upgraded to Economy plan without cost per month, therefore you now can edit translation on all pages. Secondly, we have noted your point about the slow loading speed in-app and try to optimize it. As my colleague is contacting you for further support, please let them know if you need further support. Regards, Patrick Transcy - Translate Language and Convert Currency
Aug. 17, 2021
Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.
Hi Sebastian, Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have experienced with our app. In relation to your concern as following: 1. The first concern is that "translation takes a while", it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. 2. Through your case, translated words cannot be reverted, however, we're flexible to revert your words without cost. For your case because of your mistake, but we still would like to revert the translated words. Particularly, we would like to inform that we have just released a big update that you will have unlimited words to translate, so you do not need to worry about missing words to translate. As we have seen that our colleague has sent you a follow-up email. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority? Looking forward to hearing from you soon. Best Regards Keisha Transcy - Translate Language and Convert Currency
Aug. 5, 2021
Auto translation only works if you pay the most expensive plan, when we realized that, we asked for a refund as we used the app only for an hour and they literally refused. It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text. The support is very slow it took 5 days for them to try to fix the issues before finally giving up and telling us they can't fix it.
Hi MINH, This is Orson from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. As we have checked your case and seen that 1. For making it clear, auto translation function is available on Essential plan. Also for your refund request, based on our refund policy, since we are offering Free plan for testing purpose, we do NOT offer free trial, and/or refund for any Paid plan. However, case by case we still consider to refund properly, for your case you might misunderstand my colleague that she said that because this function was not available on your current plan, so she agreed your refund request. 2. "It also mess up with your copy layout after translation, like bolding everything or coloring unwanted text", we have checked that you have not yet provided the information in details, so we cannot support you to fix it further. 3. In relation to slow support, for making it clear after each of your message, we immediately responded. However, hope you sympathize us based on the different kinds of issues, each issue needs Dev team to check and find out the best solution. Importantly, we will try our best to find the root cause and fix the issue before giving up, so it may take times. Once again please accept my deepest apologies in regard to this inconvenience caused My colleague has sent you a follow-up email, please let them know if you need further help. Looking forward to hearing from you soon Regards, Orson Transcy - Translate Language and Convert Currency
July 15, 2021
5-Star Reviews are Deceiving - Read the 1&2 Stars to make an informed decision I am not one to spend time reviewing apps, but this app with 4.7 average reviews at the time is extremely deceiving. The 5-star reviews are mostly from beginners who install it and thing it "looks good". If you actually speak the translated language and have 3rd party apps that need translation, you will be extremely frustrated at how hard it is to actually customize things. Once installed it messed up my Size selector, sizes, product titles, and other things. There is no way to customize many of the translations unless you contact support and they "fix it" DON't LET THEM! Why they do is they go and hardcode a bunch of lines that won't go away once you finally give up and remove the application. This app is a black-box auto translator and their staff is helpless. While their suppport staff seems friendly and will attempt helping you, the design of the app is so poor that their only way to help you would be to hardcode things that will eventually break your site. Product translation is awful. Most apps would get you a search bar and show a list of your products in which you can go and quicly modify titles. this app will you you products and you have to click each, open a new window, click edit, before you can edit one title. Then save, go back two levels above, and repeat your search. Extremely inefficient if you need to edit things. And unless you don't know the translated language, you know most likely any serious store will need to edit texts and more. Save yourself the headache. DO NOT INSTALL THIS APP.
Hi HUNK, I'm Amanda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize your bad experience with us. Regarding to your concern as following: 1. The first issue is unable to edit content from third party apps. For making it clear, our app will detect the element built by third party apps and then translated them automatically. However because it's from third party apps, so it does not allow our app to edit its content. 2. Secondly, I have realized your page contains lots of elements coming from third party apps such as size variants they have some specific codes which are not compatible with our app. However, if this error is not out of our control, we're still able to fix it. 3. As you said that "Why they do is they go and hardcode a bunch of lines that won't go away once you finally give up and remove the application", you mean after you uninstall our app, some leftover code will show. If yes, as usual our app code will disappear and there will be no change from your site. Sometimes, there will have some lines of code leftover on your site for some reasons, but no worries much, we have published the article how to remove it completely on your store with some simple steps or if you cannot do it, please contact our support team to handle it for you. 4. As you mentioned that "Most apps would get you a search bar and show a list of your products in which you can go and quicly modify titles", our app still has the search bar to do it. However, your feedback about the process to edit in-app, I have noted this point and forward to concern team to improve it as soon as possible. Once again, we're deeply sorry for this inconvenience and your feedback is necessary for us to improve our app in the better way. As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest. Best Regards Amanda Transcy - Translate Language and Convert Currency
July 18, 2021
I like the interface of the currency switcher, more sleek than the one i was using. However, it seems like this app slowed down my site from 36 to 13. Luckily i backed up my theme and i load them back to get to 36. But when i reinstalled this app, it dropped down to 19 again and still dropping... So CS team, don't try to throw the ball back to me saying other apps is affecting, cos clearly it isn't true. i haven't changed anything for months, and the slowness only happens after i installed your app. So you are the culprit, no one else. And i am good now with another app, my speed now is maintaining at 40. good enough for me. So stop bugging me, thanks.
Hi Json, I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused. In relation to your issue as the slow loading speed after installing our app. Firstly I got your point and as you know that this issue is sensitive, it may come from different features and it doesn't come entirely from our app. However, for further investigation and try to help you as soon as possible, could you please consider to reinstall our app and let us have one more chance to support you with the highest priority? As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us. Best Regards Kieran Transcy - Translate Language and Convert Currency
June 3, 2021
The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.
Hi 朱大掰, I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused. Regarding to your concern as following: The first issue is the loading page speed in back end, If it happened on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. The second issue as "Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website", the random words may come from your store theme, also because of theme limit, our app cannot detect those words in-app to edit, our app just automatically translate it properly, in case you want to edit it, we will help you from our system. For further check and help you resolve completely, my colleague has contacted you properly, please let them about it. Hope to hear from you soon. Regards, Peter Transcy - Translate Language and Convert Currency
May 23, 2021
I want to embed it into the footers and fix the position, please tell me how to achieve it? You have to distinguish between primary and secondary, in a store, goods are always the protagonist, and as a translation and currency switching plug-in is only a supporting role, you go to see the mainstream website, most of them are placed in the fixed and unimportant position of the footers, you have to provide the best choice scheme and high-level customization scheme, so that your products can sell better
Hi Luke, I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us. In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website? Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority? As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest. Best Regards Jane Transcy - Translate Language and Convert Currency
June 21, 2021
I modify my review because a customer service employee invited me to comment when I had not yet tried the application. I needed to make some modifications in the switcher and the customer service was terrible, they tried to help me but they did not have enough knowledge to do it and while they were making changes the language selector looked terrible on my online website... I will have to look for other options
Hi Carina, I'm Vera from Transcy - Translate Language and Convert Currency Customer Support Team. Please accept our sincere apologies for the inconvenience you may have experienced with our app. For your case, because our agent did not support you in the right way and we have a proper training for them. As I have checked because you uninstalled our app already, so we cannot help you. If possible, you please consider to reinstall our app and give us one more time to support you with the highest priority. As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us. Looking forward to hearing from you soon. Best Regards Vera Transcy - Translate Language and Convert Currency
May 5, 2021
DO NOT USE THEM! 24/7 - NOT TRUE TRANSLATION IS HORRIBLE, DO NOT TRUST THEM! PROMISE YOU WILL REGRET! DO NOT TRUST THEM, DO NOT TRUST THEM, DO NOT TRUST THEM! FAKE FAKE FAKE FAKE HORRIBLE HORRIBLE HORRIBLE!!!
Hi Joe, I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused and sadly to see your updated review from positive to negative like this. We're still serving all users via 24/7 live chat or email. For your case, because the issue is related to complicated code, so we need forward your case to concern team as Developer team to check and fix it further, as a result, it needs to spend more time to investigate the root cause and fix it completely. As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us and enjoy your experience with us. Best Regards Anna Transcy - Translate Language and Convert Currency
March 11, 2021
they provide Chinese traditional language but the translation is totally wrong and they didn't have the Chinese Hong Kong Icon and wording. the staff should have more training before the start with their work. instead of checking he only said "unfortunately" and this guy is work in CS team. thanks to Raymond to lost 1 customer
Hi there, This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. Regarding to your concerns as following: 1. Firstly, in case your translation does not reach your expectation, you can edit it manually in our app. 2. "they didn't have the Chinese Hong Kong Icon and wording", for making it clear, we would like to explain that the flag (icon) and its description were synced automatically from Shopify, it's a limitation from Shopify. However, we are having an internal discussion with Shopify to improve it in the better way. 3. We will note your feedback in relation to my colleague as his supporting skill about your case, also this feedback would be helpful for us to take this disadvantage experience to improve our supporting skills. Once again, we extremely apologize for this unfortunately situation which occurred to you. You are having a follow-up email with my colleague, please let them know if you need further support. Best Regards Jacob
March 2, 2021
Tried to use this app, but unfortunately, this app created too many issues, and did not work in my case. 1. My search results became a a mess - all the titles multiplied 5 times 2. Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge 3. Their support is there, but not really solving the issue, nor I can tell in confident they understood my problem. 4. After removal of the app, their code has been left in my template and still caused problems to my site appearance. I had to pay developers to find the problem and remove their code manually. It looks like big and complicated system and I would suggest to try this app on non-production site first, to avoid issues like mine.
Hi there, This is Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused. As we have checked your case and seen that 1. "My search results became a a mess - all the titles multiplied 5 times", recently Shopify has changed some rules on their system. In this update, they've found some small bugs unexpectedly that might affect to our functionalities or working process in few cases and we're noticed from Shopify system already. 2. "Getbutton icon that allows customers to communicate with us via WhatsApp became unusable and huge", once you translate your page, something such as icon or button from your website might be affected, and this can be completely fixed by us. 3. We have checked your conversation with my related colleague who has supported directly your case to avoid this next time. 4. Leftover code issue, sometimes, there will have some lines of code leftover on your site for some reasons. However, we have an published article for this and you can resolve it by yourself. You are having an active chat with my Dev support, please consider to reinstall our app and let us have a chance to support with the highest priority? Looking forward to hearing from you soon Regards, Jesse Transcy - Translate Language and Convert Currency
Feb. 23, 2021
Useless. It drained all my words by translating english to english. Also ongoing translation was not able to be cancelled. No warning that only 3% of the website was going to be translated (We accidentaly chose a category og 67.000 pages and was not able to stop it. We spoke to support and they stopped replying. Also, the support was calling me "Dear" all the time, who does that? Wasted 40 USD.
Hi there, I'm Jess from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience caused to your store. As I have checked your case and seen that you accidentally choose your collection page to translate, unfortunately this page has too much words, so your available words run out. However, our app has not yet the function to stop translation once you press the button "translate", also the translated words cannot be reverted. For your case, firstly I would like to recommend that you can buy more words to translate. Secondly, if the translation does not reach your expectation, you can edit it manually from our app. Since you uninstalled our app already, could you please consider to reinstall our app and let us have a chance to support you with the highest priority Besides that, you are having an active chat with my colleague, please let them know if you need further support. Looking forward to hearing from you soon. Best Regards Jess Transcy - Translate Language and Convert Currency
Feb. 19, 2021
Very bad user navigation, I get a lot problems with my store translation. The user interface don't scrolling down its very lag. I want to cancel my subscription but i don't see in any where to cancel, it this is another fall.I uninstall my app, but the company charge my the middle plan price ($17.90). When I reinstall my app to see if its work better, the app say that I need to pay the same tariff again. I WANT MY MONEY BACK !!!!!!
Hi there, Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused. In relation to your problem as following: 1. You said that "I get a lot problems with my store translation and The user interface don't scrolling down its very lag", please elaborate your concern along with your screenshot so we can help you further. 2. To cancel your subscription, you have to uninstall our app from Shopify admin then the subscription will be cancelled as well. You won't be charged on next billing. 3. App charge, for making it clear that within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice) As you are having an active chat with my colleague, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Bella Transcy - Translate Language and Convert Currency
Jan. 13, 2021
Customer service is not as claimed "24/7". The person that was appointed to us was not very professional when communicating with clients (e.g. We were requested to delete a review that they did not like after they have requested us to write one) The app has a lot of bugs and flaws when translating the website (There were many instances where we had to address the issues with the technical support team and they had to fix it "Manually"). On several occasions, There were requested changes claimed to be "impossible" to be done. The User interface is not friendly at all when editing translations (good luck in finding the word needed to be edited when the search bar is not working)
Hi there, My name's Paul from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, let me explain clearer about the issue on your store as following: 1. The first concern is "Customer service is not as claimed "24/7", as I have checked your conversation with my colleague, and we sincerely apologize for that when they have slow response to your queries, we will note this and improve our supporting skill in the better way to avoid in the next time. 2. Related to your translation, there are few elements on your theme not supported to translate by using the main translate function. We checked and found that the mentioned words are not included in your theme's language file (Arabic). So it means your theme does not support translating these texts officially. However, Transcy does have another function to help you get over this problem - it is Third Party Elements. Basically, Third Party Elements function will help to translate the text which is not supported by Theme. That's why we advised you to use it for those elements. There is a disadvantage of this function is not allow you to edit the translation. It is because we have to use another third-party which is not supported by Shopify native API. After that, you don't want to use Third Party Elements function but still want to translate those elements into your custom texts. Basically, we will not help in this situation because it was not supported by the Theme, that's why I said impossible at that time. However, we did find out a workaround solution as edit manually in the language file (Arabic) and send the request to Shopify theme. Hope you can understand this situation. As we have sent you a follow-up email, please feel free to contact us if you need further help. Regards, Paul Transcy - Translate Language and Convert Currency
Jan. 1, 2021
This app is a fraud. I took the starter plan with 100.000 words. It said that I could translate till 5 languages. After that, the translation was not completed due to excess of words. Everything okay till here. I decided to delete 3 languages that I considered less important and retry to complete the translation at least or the other 2. MY WORDS WERE STILL AT 0 !!! I contacted the "24/7 costumer service". NO RESPONSE AFTER A WHILE. I mentioned the situation to her expecting that as it LOGIC, I would get the rest of the words back since I paid for the plan and couldn't get completed my website translation. Jennifer's solution as a team of the costumer service of TRANSCY app, was about money. She wanted me to pay more by upgrading my plan or buying more words.. HELOOOO????? Is that what the customer service is for and the app about. I have reed thr reviews with 1 star and there's people who had even worst experiences with this app. Some of them even lost their pages. This app is completely not recommended.
Hi there, My name's Robert again and we are truly sorry for this inconvenience caused. Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Robert Transcy - Translate Language and Convert Currency
Dec. 17, 2020
They broke my store and never answered. My request was just to allow currency traduction in mobile version. Instead of helping me or fixing the problem, they get into my store, made some changes and after that all currencies were broken. With their changes euro = prices in dollar. In addition, now some of my articles are displayed with a price multiplied by thousand, do you buy a t-shirt for 2.900,00 $ ??? Therefore I lost customers and sales. My store is still broken by the way without any message by technical support. Even funnier, the woman with whom I chat said : "Sorry I messed up" bye Avoid this application as quickly as possible. I spent a lot of time and they crash everything. So do not download this app !!! I expect a return asap and a refund.
Hi there, Here's Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, I have re-checked with the concern agent to improve our skills and serve you better in the future. Especially, your issue is completely fixed, please kindly check it again. I have seen you are having an active chat with my other colleagues, please let them if you need further help. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog Regards, Peter Transcy - Translate Language and Convert Currency
Dec. 17, 2020
Language not even accurate, worse than google translate not even kidding, 24/7 support was a joke. Would not recommend it at all to be honest, Ive asked them to remove the charges to my account pricing 17$, ill update if they havent removed it.
Hi there, Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store. Regarding to your concern, if the translation has not been accurate, you can edit it via our app back-end, please refer to this article link https://support.fireapps.io/en/article/how-to-edit-translated-content-manually-in-transcy-app-1liobha/ for more details. Another concern is your charge, I have seen you are having an active chat with my colleague, please reply to them for further help. Regards, Miranda Transcy - Translate Language and Convert Currency
Dec. 10, 2020
if there was a zero star , i would definitely give them zero , their support team offered me to help installation . after few hours i noticed that they have messed up my store`s coding and my store got broken because of them . as a result , lost few hundreds dollars in sales and now they are just saying sorry . the worst app ever . never go for it .NEVER EVER. (10 of December update to my comment ) I am updating my review again , your technical team says that they want to send me back my subscription fee , how about my 600$ loss because of your technical team mistake , how they let themselves to touch my theme coding ? who gave them the permission to do that ? I have spent 24 hours to check everything to see if it works correctly and now you say you want to send me back my subscription fee ? is that how you support your members , or all of these reviews here that say you have good customer support are fake ? me and everyone else who want to use this app want to see how you cover your own mistake . and then you can ask me again to delete my 1 star review here !!!!! that is when I may delete my review here . not before that. and how you can ask me to re-install back the app ? how could I trust you? Haven’t you done enough with my store ? it looks like a joke , guys never go for them , you might loose whatever you have . guys before fall in trap of 5 stars reviews .read the one star reviews of other people here. (11 of December update to my comment ) still no news about my refund and covering my loss ? they promised us to cover our loss (600 dollar ) and refund our subscription fee ? no news and no one replies .more looks like a scam as so far happened to me . really be careful and do not fall into their traps , I keep updating you here each time .
Hi there, Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, your switcher bar has not been shown on your mobile, so we have checked and fixed it already. Unfortunately, because of incompatible between your theme and our code, so the error happened and affected your theme. From our side, once the error happened, we also realized and fixed it by hiding our code as a temporary solution. However, when our Dev team has been investigating to check and have a resolution, you uninstalled our app already. Could you please consider to re-install our app and let us have the last chance to support you with highest priority? We very much appreciate your business and hope that you will remain a valued customer. Looking forward to hearing from you soon. Best Regards Raymond
Dec. 10, 2020
Cambio mi opinión, porque me solucionaron unos problemas pero me surgieron mas problemas en mi tienda con tema de códigos y demás, Ahora me toca pedir ayuda al soporte técnico del Tema para que me solucione estos Problemas, ya que no quiero dejar entrar más a esta app en mi cuenta. Si tengo surte me lo arreglaran, sino me tocara montar otra tienda Online...Además las palabras que te ofrecen por casi 20€ al mes son muy Limitadas, i si quieres más palabras a pagar más...
Hi there, I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. As I have checked your case and seen that since you met trouble with our app and my colleague has resolved it, however, from that time I have not seen you contacted my colleague to check and fix other concerns. I have followed up your care via email, please check it and let me know if you need further help. We are always willing to help you! Best Regards Michael Transcy - Translate Language and Convert Currency
Nov. 9, 2020
We translated our entire webshop via Transcy (800 products) from Dutch to French. But now it appears that custum fields can't be translated by the app... so we're stuck because we use a lot of custom fields... We also get to see in a lot of places... so we have to take this out everywhere... e.g. in the search bar, check out screen, ... Really not recommended!
Hi there, Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team. Sorry for the inconvenience has caused to you First, I got your concern about the custom fields translation. At the moment, we offer a feature called Third-party Elements to translate the texts which are created from other apps or custom code. Second, Our Support agent is contacting you via live-chat support. She will explain how to use the app features and help to solve the issues you have with the app. If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Raymond Transcy - Translate Language and Convert Currency